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11 results found

  1. performance reports

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Gwyn supported this idea  · 

  2. Archiver for Performance reports and increase data retention to more than 6 months

    16 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Gwyn supported this idea  · 

  3. Re-enable 90-day retention for HIPAA accounts where requested. Provide a secure, HIPAA-compliant option to store recordings beyond 30 days,

    7 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Gwyn supported this idea  · 

  4. Calculate Ring Time, Hold Time, Live Talk Time from Call Log data

    15 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Gwyn supported this idea  · 

  5. ability to generate csv file in analytics per column

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Gwyn supported this idea  · 

  6. Live Reports Enhancement: Real-Time Status Update for Call Queue Members

    23 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Gwyn supported this idea  · 

  7. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    57 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.


    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

    Gwyn supported this idea  · 

  8. Please include the option in the analytics reports to filter by the IVR numbers dialed by customers.

    8 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Gwyn supported this idea  · 

  9. Performance Reports for Message-Only Extensions

    16 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Gwyn supported this idea  · 

  10. Remove users from saved report that have been moved to another call queue

    19 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Gwyn supported this idea  · 

  11. Performance report align with user call logs

    97 votes

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    11 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Gwyn commented  · 

    Can you at least let us know what the criteria are that you are using to filter the inbound and outbound calls to get your numbers in the performance analytics? We couldn't get the numbers straight by filtering call logs. This seems like a simple enough metric to ensure accuracy. This is critical.

    Gwyn supported this idea  ·