Settings and activity

11 results found

1. performance reports

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Gwyn supported this idea  ·  Oct 17, 2025

2. Archiver for Performance reports and increase data retention to more than 6 months

   14 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Gwyn supported this idea  ·  Oct 17, 2025

3. Re-enable 90-day retention for HIPAA accounts where requested. Provide a secure, HIPAA-compliant option to store recordings beyond 30 days,

   6 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Gwyn supported this idea  ·  Oct 17, 2025

4. Calculate Ring Time, Hold Time, Live Talk Time from Call Log data

   13 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Gwyn supported this idea  ·  Oct 17, 2025

5. ability to generate csv file in analytics per column

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Gwyn supported this idea  ·  Oct 17, 2025

6. Live Reports Enhancement: Real-Time Status Update for Call Queue Members

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Gwyn supported this idea  ·  Oct 17, 2025

7. Generate analytics reports showing detailed call queue report

   36 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Gwyn supported this idea  ·  Oct 17, 2025

8. Please include the option in the analytics reports to filter by the IVR numbers dialed by customers.

   5 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Gwyn supported this idea  ·  Oct 17, 2025

9. Performance Reports for Message-Only Extensions

   13 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Gwyn supported this idea  ·  Oct 17, 2025

10. Remove users from saved report that have been moved to another call queue

    15 votes

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    New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Gwyn supported this idea  ·  Oct 17, 2025

11. Performance report align with user call logs

    89 votes

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    New  ·  10 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Gwyn commented  ·  Oct 17, 2025  ·  Edit…  ·  Delete…

    Can you at least let us know what the criteria are that you are using to filter the inbound and outbound calls to get your numbers in the performance analytics? We couldn't get the numbers straight by filtering call logs. This seems like a simple enough metric to ensure accuracy. This is critical.

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    Gwyn supported this idea  ·  Oct 17, 2025