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  1. Retain Caller ID information regardless of blind/warm transfer type

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    15 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1. This feature allows for caller ID to transfer in these scenarios. Warm/Consultative Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number Blind Transfer: - Incoming call from PSTN/RC # to RingCentral and transferred to RC number - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.Desk phones: Any Poly, Avaya or Unify models. RingCentral App: Version 21.4.30 or laterRingCentral Mobile App: Version 22.1.10 or laterRingCentral Phone App: Version 22.2 or later…
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    Richard commented  · 

    As mentioned by others, would very much like to have this feature extended to the Mitel 6940w desktop phones. It is extremely helpful if, when an inbound call is answered, that when the call is transferred to another colleague in the firm, that the original caller ID is kept with the call. That way, the next recipient of an inbound call will know that the call came from an outside caller, and not from an inside caller. This is a benchmark-level feature that other IP phone systems have, and Ring Central should expedite getting this programmed for the top-line Mitel 6940w phones. Thanks!

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    Richard commented  · 

    We would very much like to have this feature extended to the Mitel 6940w desktop phones. It is extremely helpful if, when an inbound call is answered, that when the call is transferred to another colleague in the firm, that the original caller ID is kept with the call. That way, the next recipient of an inbound call will know that the call came from an outside caller, and not from an inside caller.

    Richard supported this idea  ·