Settings and activity

14 results found

1. Chat Popout Window

   12 votes

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   Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jylane commented  ·  Nov 27, 2025  ·  Edit…  ·  Delete…

   Allow Client/User to pop chat out of current window and create new window for just chat (incase they need to navigate away from the window).

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   Jylane shared this idea  ·  Nov 27, 2025

2. Schedule Closed

   11 votes

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jylane shared this idea  ·  Sep 12, 2025

3. Report from Trackers

   2 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Jylane shared this idea  ·  Aug 14, 2025

4. Feed the AI with our polocies and procedures

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jylane supported this idea  ·  Aug 14, 2025

5. RingSense: Modifying AI Scores

   24 votes

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   Planned  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jylane supported this idea  ·  Aug 14, 2025

6. Connect RingSense to RingCX admin console for Supervisor management

   7 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jylane supported this idea  ·  Aug 14, 2025

7. Can RingSense be filterable on disposition code?

   13 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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   Jylane supported this idea  ·  Aug 14, 2025

8. Chat send to email

   8 votes

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   Under Review  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jylane shared this idea  ·  Jul 28, 2025

9. Add Ringtones when Requeuing in SPOG/RCX for RC App

   10 votes

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   Planned  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jylane supported this idea  ·  Jun 30, 2025

10. Transferring calls to RingEX Extensions via corporate directory

    56 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jylane supported this idea  ·  May 6, 2025

11. Ringcx voicemail Email notification includes transcript of the voicemail

    32 votes

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    1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

    Interactions coming through the Queue voicemail channel provide transcripts now

    Jylane supported this idea  ·  May 1, 2025

12. Call Display visible when calls are transferred from Reception

    24 votes

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    New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jylane supported this idea  ·  May 1, 2025

13. Export scorecard data

    42 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.

    
    

    We've released the following new reports:

    • Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
    • Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
    • Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
    • Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.

    
    

    Additionally, you can now schedule reports with the following key benefits:

    • Automated delivery: Set up recurring reports to be sent automatically at chosen intervals
    • Time savings: Eliminates manual effort in pulling and sharing data
    • Business impact: Ensures leaders and teams have timely insights for faster, data-driven decisions

    
    

    Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.

    
    

    We've released the following new reports:

    • Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
    • Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
    • Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
    • Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.

    
    

    Additionally, you can now schedule reports with the following… more

    Jylane supported this idea  ·  Feb 7, 2025

14. RingCentral APP to be added to my apps instead of going to admin portal

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Jylane shared this idea  ·  Jan 29, 2025