Settings and activity

17 results found

1. Global Variables or Switch statements that can be called by script objects across multiple call flows.

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Edit…  ·  Delete…  ·  Admin →
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   Jim shared this idea  ·  Jan 6, 2025

2. Being able to change an agents status through the Real Time Dashboard

   14 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Jan 6, 2025

3. Tell callers their place in the queue while waiting in a queue

   10 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Jan 6, 2025

4. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

   52 votes

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   6 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Jan 6, 2025

5. Sync RingCentral Desktop Application With RingCX

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Jan 6, 2025

6. Phonebook Creation and Visibility

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Jan 6, 2025

7. Sync between Cost Centers and Sites

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   16 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Jan 6, 2025

8. Add the ability to push custom rules for Call Queues to the call Queues template

   22 votes

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   2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Jan 6, 2025

9. Ability for super admin to turn off settings on the RingCentral phone app., especially turning off the ads Ringcentral phone product alerts

   13 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jim supported this idea  ·  Jan 6, 2025

10. Disable all call forwarding in user extension

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Jan 6, 2025

11. Copy IVR Menu

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Jan 6, 2025

12. Porting Open Drafts

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Jan 6, 2025

13. Notification when call ends.

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Jan 6, 2025

14. Inqueue Callback: Changing Number Confirmation Prompt

    35 votes

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    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Jan 6, 2025

15. Longer ring time for deskphone/softphone

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    16 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Jan 6, 2025

16. Group > Call Queues > Overflow Group - Ring Simultaneously

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    17 votes

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    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Jan 6, 2025

17. Call Queue Position

    56 votes

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    Future Consideration  ·  9 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Jim supported this idea  ·  Jan 6, 2025