Settings and activity

211 results found

1. SMS CNAM

   32 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Nov 4, 2026

2. SMS Outbound Caller ID Change

   92 votes

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   13 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Nov 4, 2026

3. Fix Custom Rule Issue for Call Queue Members

   7 votes

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   Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Nov 3, 2026

4. Incoming CNAM for Canada

   4 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Oct 23, 2026

5. Allow Custom Caller ID Names (CNAM) to Begin with Numbers

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Oct 23, 2026

6. voicemail drop

   5 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Accessibility  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Oct 21, 2026

7. The Desired Behavior AIR Calls

   8 votes

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   New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR Pro  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Oct 20, 2026

8. Option to instantly transfer callers to extension set up when no key is pressed in IVR (eliminate dead air/delay)

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ly shared this idea  ·  Oct 19, 2026

9. Quicker Transfer - IVR Menu Option - When no action is entered

   8 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Oct 19, 2026

10. Show Caller number when specific extension will transfer the call to another extension

    53 votes

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    Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Oct 16, 2026

11. Voicemail Messages Retention Period

    15 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Oct 14, 2026

12. Remove SMS assign, reassign and resolve option on shared SMS

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Oct 13, 2026

13. Allow user to easily recover a deleted voicemail.

    18 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Oct 6, 2026

14. Better default IVR voice

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Oct 5, 2026

15. Prohibit dual incoming calls (call waiting off)

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Oct 2, 2026

16. Access to call transcript history for all users

    34 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Oct 2, 2026

17. Increase the data retention duration for call recording

    82 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Oct 1, 2026

18. Adjust Call Recording Announcement Playback Timing

    24 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Oct 1, 2026

19. "Who Disconnected the Call" in Regular RingCentral Call Logs

    15 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Sep 25, 2026

20. SMS Default Outbound Number & Message Indicators

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Sep 25, 2026