Settings and activity

159 results found

1. Call pick up notifications

   9 votes

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   New  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Ly supported this idea  ·  Jul 10, 2026

2. Pause Automatic Call Recording

   38 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Jul 9, 2026

3. Call Recording Opt Out for Customers

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Jul 9, 2026

4. When cold transferring the call to Call Queue, show caller ID of original caller, not person who forwarded the call

   77 votes

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   New  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Jun 30, 2026

5. Detailed report of abandoned calls in a call queue in analytics

   36 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Jun 29, 2026

6. SMS that can be send when Messages/SMS not being delivered

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Jun 29, 2026

7. Callback Configuration

   11 votes

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   New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Jun 24, 2026

8. changed email address for email alert notification

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Jun 23, 2026

9. Language Selection Before Greeting

   3 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Ly supported this idea  ·  Jun 23, 2026

10. increase lead questions

    8 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Jun 23, 2026

11. Google Calendar Appointment booking

    6 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Jun 18, 2026

12. Leave a group SMS

    14 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Jun 17, 2026

13. Global HUD updates to users

    19 votes

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    4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Jun 15, 2026

14. Remotely / from ServiceWeb Enable HUD for Mobile APP Users

    10 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Jun 15, 2026

15. Allow Site Numbers to Be Used as Dialed Numbers in User-Level Custom Rules

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Jun 15, 2026

16. Allow the import and export of key assignments in Key Templates.

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Jun 4, 2026

17. presence keys template for Polycom phones

    31 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Jun 4, 2026

18. Setup call forwarding.

    4 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Jun 4, 2026

19. Able to send/receive faxes as RTF or TXT

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Jun 3, 2026

20. Turn off voicemail feature when making changes on the acccount.

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ly supported this idea  ·  Jun 3, 2026