Access to call transcript history for all users
Access to call transcript history for all users
Requesting access to the call transcript history for all users associated with their account. We would like to review and retrieve transcripts of past calls for internal monitoring, quality assurance, or record-keeping purposes. Kindly confirm if this level of access is supported, and if so, please advise on the process and any limitations related to data availability or retention periods.
32
votes
Elijah
shared this idea
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Rob
commented
This all already exists; there just needs to be a way to access it through the UI. Should be fairly simple.