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← RingCentral Ideas

Settings and activity

10 results found

  1. Call waiting audio option in Admin portal settings

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  2. show extension when transferred

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  3. Quality of Service (QoS) Portal for RingCX Calls

    63 votes

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    New  ·  10 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Joel commented  · 

    Having the ability to determine whether the issue is on the callers side or ours if very important. It's a feature that's available on the RingEX platform, but 80% of our calls run thru the RingCX side.

    Joel supported this idea  · 

  4. Add filter for Holiday 'Queue is Open' System Alerts

    79 votes

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    New  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Joel supported this idea  · 

  5. Preserve Agents’ extension as Caller ID for Internal Calls

    6 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Joel supported this idea  · 

  6. Include Short and Long Abandoned Calls in RingEX Performance Reports

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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  7. Show DND status on Desk phone for colleagues to know.

    61 votes

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    Future Consideration  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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  8. Improve Readability of Call Transcripts in RingCX

    3 votes

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    New  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Admin →
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  9. Restricting Caller ID options

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  10. Configure Caller ID of Forwarded Calls

    9 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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