Settings and activity

187 results found

1. Abandoned Call Definition is misleading

   4 votes

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   New  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

2. Have a monthly breakdown of monthly results if the date range selected is by year

   9 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

3. Make Call Transcription Links Read-Only in Salesforce

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   Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Lariane shared this idea  ·  Nov 6, 2025

4. End Call Tone (RingCX/Salesforce)

   7 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

5. Allow Callback Requests to Include Country Code

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lariane shared this idea  ·  Nov 6, 2025

6. Sort Call Back Feature based on Caller's Timezone Requested

   5 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

7. Call Parking in RingCX

   16 votes

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   Under Review  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

8. Requested reports for Historical reporting

   2 votes

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   Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

9. RingCX Feature Request – Custom Busy Announcement Based on Queue Placement

   5 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

10. RingCX Realtime dashboard "Presented" call counts doesn't adds up with "Answered" + "Abandoned"

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    11 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

11. RingCX - Ability to see customers who left a callbacks in queue

    3 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

12. Allow users to speak their name into every callback

    9 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

13. Option to modify the Caller ID number used for Inbound ACD Queue Callback Answered in RingCX

    3 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

14. Callback feature: add the ability for caller to record their name/message for support call back feature

    16 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

15. Ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

    5 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

16. Develop time zone restrictor API for system generated callbacks

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

17. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

    26 votes

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    3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSergey Konovalov (Group Product Manager, RingCX, RingCentral) responded

    This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

    Lariane supported this idea  ·  Nov 6, 2025

18. Web callback widget management from RingCX

    4 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

19. Inbound Queue Callback - option to record caller's name

    14 votes

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    Under Review  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

20. RingCX Callback Option uses Disposition Notes

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    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025