Settings and activity

123 results found

1. Monitor Live RingCentral Video Meeting

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   New  ·  0 comments  ·  RingSense & AI » Accessibility  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Lariane supported this idea  ·  Nov 6, 2025

2. AI Hold Music

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   New  ·  0 comments  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

3. Scheduled Callbacks

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   New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

4. search for frequently asked questions

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

5. English and Spanish message

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   New  ·  0 comments  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

6. Limit Manager Access to Interactions in RingSense

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

7. Contact Name AI Note Rename

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   New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

8. Confirmation before ending call

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   New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

9. call recording and csat scores

   9 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

10. Sync RingCX and RingSense customer data

    7 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

11. Transcripts for Meetings >2 hours

    15 votes

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    New  ·  0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

12. coaching insights for super admins

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    New  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

13. mask sensitive info from transcript and ai notes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

14. Connect RingSense to RingCX admin console for Supervisor management

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    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

15. Export/Print Option for Monthly Coaching Insights in RingSense.

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    We've introduced a new report called development plan report. This report should give you the capability to export the monthly coaching insights data for all your agents.

    
    

    You can find more details here - https://support.ringcentral.com/article-v2/Using-reports-in-RingSense.html?brand=RingCentral&product=RingSense&language=en_US

    Lariane supported this idea  ·  Nov 6, 2025

16. add admin ability to delete calls /insights/ai tracking / transcripts ect

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you for your valuable feedback.

    
    

    I’m excited to share that RingSense admins can now delete specific interactions directly from the RingSense portal. Please find the screenshot for instructions on how to delete any interaction from RingSense.

    
    

    Lariane supported this idea  ·  Nov 6, 2025

17. Notification after missed call to AI Receptionist when call forwarding is enabled to it

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    New  ·  2 comments  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

18. Views for Trackers

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you for providing this valuable idea.

    
    

    We've added this idea to our quarterly roadmap.

    
    

    We will post a status update once this feature is live on your account.

    Lariane supported this idea  ·  Nov 6, 2025

19. AI call summary in the admin portal

    22 votes

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    New  ·  3 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

20. New Skill Request: Send Emails

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    New  ·  0 comments  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025