Settings and activity

29 results found

1. Roll call for employees scheduled for the day

   3 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Gilbert supported this idea  ·  Dec 31, 2025

2. Missed call notification from call queue directly to RC app

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Gilbert supported this idea  ·  Dec 29, 2025

3. Voicemail first before routed to IVR Menu

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Gilbert shared this idea  ·  Dec 24, 2025

4. auto disconnect call when routed to VM and no response for 5 secs

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Gilbert shared this idea  ·  Dec 8, 2025

5. Wrap Time / After Contact Work

   170 votes

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   Future Consideration  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Gilbert supported this idea  ·  Nov 14, 2025

6. SMS Historical Reporting

   3 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Gilbert supported this idea  ·  Nov 14, 2025

7. Allow all users to use texting system with the company phone number

   26 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Gilbert supported this idea  ·  Oct 28, 2025

8. pre-recorded messages played on the paging system

   28 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Gilbert supported this idea  ·  Oct 22, 2025

9. call log detailed information

   9 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Gilbert supported this idea  ·  Oct 22, 2025