Skip to content
← RingCentral Ideas

Phone & Messaging

Phone & Messaging

Categories

JUMP TO ANOTHER FORUM

(thinking…)

I suggest you ...

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

55 results found

  1. Audible Chat Notification

    It would be nice to hear an audible notification when a new message comes through in the chats in case we need to step away from our desk or when multi-tasking for RC web/desktop app and RC mobile

    7 votes
    Needs More Information  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Answer from Android Smartwatch

    If it is supposed to work I don't see the option for every call.

    4 votes
    Needs More Information  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  3. NEED 2 FACTOR AUTHENTICATION!!

    I cannot receive phone calls with this system for 2 factor login authentication. If this isn't resolved I'm going to have to go back to the landline. Every bank is now requiring 2 factor as well as many other website logins. Please support this app & resolve this problem!

    3 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Splitting Audio

    There is no way to split audio or set up a “ride along” situation for training purposes.

    3 votes
    Needs More Information  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Fax receipt confirmation

    It would be of great help to get a receipt that a fax has been received. I get a note that says it has been sent, but no confirmation that it has been received at the other end.

    4 votes
    Needs More Information  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  6. Make it easier for user interface, scheduled texting, mass texting

    Your interface is outdated and can be used more efficiency.It's time consuming on how to create mass texts and scheduling them.

    5 votes
    Needs More Information  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  7. RingCentral Classic Had a Much Better Interface

    Whether for Tasks or Teams, RingCentral Classic was the backbone of our company communication, but the new app is terrible.In RC Classic, far fewer clicks were required to get from one place to another (there are now two left columns in the new RingCentral app), tasks made better use of screen real estate (further explained below), and tasks could be more easily sorted, categorized, and viewed. Team conversations were more digestible when scrolling.Regarding the small task window that appears when creating, editing, or replaying to tasks: The window in which you can type is smaller than ever making it nearly…

    9 votes
    2 comments  ·  Application  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    We're excited to invite you to be a part of our beta program for the new desktop phone experience beta program. If you haven’t already reviewed the new experience, please take a look at a summary of it here. Please email ideas@ringcentral.com if you want to join the program! What you can expect from the beta program:Early access to new features: Be the first to try new features & updates.A chance to shape the product: Your feedback is incredibly important to us. You'll have a direct impact on the final product and the experience of all our users.Plan for your rollout: Get a head start on rollout planning & user communications. How to turn on the new desktop app experience: In the bottom right corner of the app, click settings. Click general at the top of the next menu. You will see a toggle to opt into the productivity tools…

  8. flip calls to desktop

    Provider was able to answer phones on his desktop if i needed to transfer a call to him in his office. Per ringcentral employee it is called "flip call" but since update no longer able to do. Providers loved this feature. per ring central IT feature is only available to use between two mobile apps which does not make sense because why would calls for the business go to an employees personal cell phone to flip call to business desktop. per my provider the feature has been in use for 2 years and stopped in march after an update

    2 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. A few ideas/complaints

    No caller ID. WTHeck!!!!Nothing to indicate when one of the Team is already on a phone call.No indication of when you transfer a call that it was transferred successfully.There is absolutely no connection between the app on my computer and my telephone. It doesn't transfer over the contact you create on the computer over to the phone or Vise versa. You cant pick up a call on the computer and transfer it to the phone by picking up your phone receiver. Sucks.Unable to transfer caller directly into a team members voice mail.

    3 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  10. phone line not Registering

    I have ordered 3 phone line back in March 2022 to work with our clock in software. Since then we have had issues with getting the lines registered I have been working on this issue with MITC who host our clock in software. Can we set up a time to see what is going on with the registration of the phone lines? I would like to coordinate with MITC and RingCentral to get this going. We currently have about 6 lines set up and working, just seem we are missing a step

    1 vote
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. Save mass text message groups

    In our use case of mass texting, we would like to be able to save contact lists and then easily mass text those different groups. For example, texting members of a particular town, or students at a particular school, etc. This would not be for group messages, just mass texting. As it is right now, we need to type in names or numbers individually every time we want to send a mass text, even if it's to an identical group we've mass texted before.

    3 votes
    Needs More Information  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Bug: Display/rendering issue when moving RC windows between monitors with different scaling/zoom levels

    If you have two screens (ex. a monitor and laptop screen) with different scaling levels (ex. 150% and 100%), then when you drag the RC Phone window between the two screens, it doesn't auto-resize itself correctly the first time.Note: Windows scaling options can be accessed by right clicking on the desktop and selecting 'Display Settings'. Then go to the 'Scale and layout' section.

    1 vote
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. URL Issue

    I am Unable to send URL from SMS. Is there any feature that activate for this purpose.

    2 votes
    Needs More Information  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. 911 Alert Routing

    We have 44 offices in 5 states. Each state has a different District Manager. Currently anyone we add to get a 911 alert, gets the 911 alert regardless of which state the 911 call was made from. It would be helpful if we could say "If someone from these 10 numbers calls 911, alert this person" and do that for all 190 lines so the district managers could be notified of emergencies in their territories, rather than being alerted for all territories even if it's not theirs.

    77 votes
    4 comments  ·  Other  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminSeongho (Senior Product Manager, RingCentral) responded

    I understand that the original request specifies 911 notification routing based on the called number. However, if we implemented site-based 911 notification routing, would that still meet the requirements, as Craig mentioned in his comment below? I would appreciate your feedback.

  15. Allow guests the ability to initiate video call

    There are a few guest users on my team and previously they were able to start video calls but something has changed and they are no longer able to start the call. Please change it back so anyone can initiate a call with anyone on the team.

    1 vote
    Needs More Information  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Sync with Quickbooks

    This future will improve a lot like Nextiva or other companies.When someone call Ringcentral sync with Quickbooks and Pull customer name and orde, so you can provide service better

    2 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Please develop a "simple mode"

    Please develop a "simple mode" for the new app with GUI very similar to the Ring Central Phone App (which is highly usable and robust).things like dialer, messages, favorites, hud need to be accessible with a single click.hotkey: please allow for a single hotkey to pickup calls, also, allow for calls auto answer.

    18 votes
    2 comments  ·  Application  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    We're excited to invite you to be a part of our beta program for the new desktop phone experience beta program. If you haven’t already reviewed the new experience, please take a look at a summary of it here. Please email ideas@ringcentral.com if you want to join the program! What you can expect from the beta program:Early access to new features: Be the first to try new features & updates.A chance to shape the product: Your feedback is incredibly important to us. You'll have a direct impact on the final product and the experience of all our users.Plan for your rollout: Get a head start on rollout planning & user communications. How to turn on the new desktop app experience: In the bottom right corner of the app, click settings. Click general at the top of the next menu. You will see a toggle to opt into the productivity tools…

  18. Add an ‘x’ to close button next to each name in Messaging

    Often times it’s just quick chat that can closed when done. Having to clicking the 3 dots next to the name then navigate to Close is also cumbersome.

    1 vote
    Needs More Information  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  19. Eliminating multiple Direct numbers in the dial pad

    When my team is making outbound calls they have three direct number "call from numbers" this is causing a host of problems if employees don't remember to set their call from number to their actual direct number every time they're logging into the various Ring Central applications (i.e. Desktop App, web applications, salesforce integration or Mobile Phone application)

    2 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Calendar View More Similar to Classic

    PLEASE PLEASE MAKE THE CALENDAR MORE USER FRIENDLY SIMILAR TO CLASSIC. WHY DO YOU HAVE TO CLICK ON EVERYTHING & OPEN IT TO SEE WHAT IT SAYS??? NOT SUPER HELPFUL WHEN USING TO ORGANIZE A BUSY COMPANY.

    1 vote
    Needs More Information  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
2
  • Don't see your idea?