43 results found
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Save mass text message groups
In our use case of mass texting, we would like to be able to save contact lists and then easily mass text those different groups. For example, texting members of a particular town, or students at a particular school, etc. This would not be for group messages, just mass texting. As it is right now, we need to type in names or numbers individually every time we want to send a mass text, even if it's to an identical group we've mass texted before.
3 votes -
Bug: Display/rendering issue when moving RC windows between monitors with different scaling/zoom levels
If you have two screens (ex. a monitor and laptop screen) with different scaling levels (ex. 150% and 100%), then when you drag the RC Phone window between the two screens, it doesn't auto-resize itself correctly the first time.Note: Windows scaling options can be accessed by right clicking on the desktop and selecting 'Display Settings'. Then go to the 'Scale and layout' section.
1 vote -
URL Issue
I am Unable to send URL from SMS. Is there any feature that activate for this purpose.
2 votes -
Allow guests the ability to initiate video call
There are a few guest users on my team and previously they were able to start video calls but something has changed and they are no longer able to start the call. Please change it back so anyone can initiate a call with anyone on the team.
1 vote -
Sync with Quickbooks
This future will improve a lot like Nextiva or other companies.When someone call Ringcentral sync with Quickbooks and Pull customer name and orde, so you can provide service better
2 votes -
Please develop a "simple mode"
Please develop a "simple mode" for the new app with GUI very similar to the Ring Central Phone App (which is highly usable and robust).things like dialer, messages, favorites, hud need to be accessible with a single click.hotkey: please allow for a single hotkey to pickup calls, also, allow for calls auto answer.
18 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We're excited to invite you to be a part of our beta program for the new desktop phone experience beta program. If you haven’t already reviewed the new experience, please take a look at a summary of it here. Please email ideas@ringcentral.com if you want to join the program! What you can expect from the beta program:Early access to new features: Be the first to try new features & updates.A chance to shape the product: Your feedback is incredibly important to us. You'll have a direct impact on the final product and the experience of all our users.Plan for your rollout: Get a head start on rollout planning & user communications. How to turn on the new desktop app experience: In the bottom right corner of the app, click settings. Click general at the top of the next menu. You will see a toggle to opt into the productivity tools… -
Add an ‘x’ to close button next to each name in Messaging
Often times it’s just quick chat that can closed when done. Having to clicking the 3 dots next to the name then navigate to Close is also cumbersome.
1 vote -
Eliminating multiple Direct numbers in the dial pad
When my team is making outbound calls they have three direct number "call from numbers" this is causing a host of problems if employees don't remember to set their call from number to their actual direct number every time they're logging into the various Ring Central applications (i.e. Desktop App, web applications, salesforce integration or Mobile Phone application)
2 votes -
Calendar View More Similar to Classic
PLEASE PLEASE MAKE THE CALENDAR MORE USER FRIENDLY SIMILAR TO CLASSIC. WHY DO YOU HAVE TO CLICK ON EVERYTHING & OPEN IT TO SEE WHAT IT SAYS??? NOT SUPER HELPFUL WHEN USING TO ORGANIZE A BUSY COMPANY.
1 vote -
Play a Recorded message during a call
Having a recorded greeting/information message to play during call would allow us to give daily updates to our customers.
2 votes -
@Mentions to show new in the same as chats
I have my chats showing new at the bottom, but the @Mention page always shows new at top. This is inconsistent and causes confusion.
1 vote -
Group Video calling without sharing a link
It would greatly improve productivity to have a group video call feature like Slack does. We found that extremely helpful but would like to stay on one platform opposed to two.
1 vote -
Event Calendar Repeat options
I would like more options for repeating events on the calendar. We have a bi-weekly meeting, but I have to manually create the event since the repeating options are only "every day, every weekday, every week, every month, every year."
1 vote -
Main text differentiate
I noticed that my main line texts are coming to me, but I don't know that until I text them back.
1 vote -
Increase Member Limit on Default Team
When signing up for RingCentral, a default team was created for our business. New users are automatically added as they create their RingCentral user accounts. However the default team maxs out at 15 members and will not allow you to add more. Quite annoying as I have to create another team to allow all users and now there is a "phantom" team of the first 15 members to join because I am not allowed to delete it.
1 vote -
Create a way for us to call pts back directly from email instead of having to go back and forth between missed call log and ring app.
please allow access to dial the number directly from the missed call email. It is not efficient the way it is currently set up. You have to write down all the missed call numbers, and then go back to Ring app dial pad to call each one.
1 vote -
Play announcement "press 1" on call Queue
we have backup number who can answer phone calls if all members are busy in the queue, and that backup number uses the platform where call stays on hold and no ability to press 1, it connect directly without pressing 1. its problem at this moment. Please add option never play announcement on call queue.
32 votes -
call spying - OFF
Currently, we can see who everyone in the company is talking to, for how long, etc. We do NOT want that available to most of the team as we deem it a privacy issue.
1 vote -
when call forwards it would be convenient to display the extension it was forwarded from
to track and know which department is forwarding the call so users have an idea of the nature of the call that has been forwarded
1 vote -
Hello, I have an application in my dental software that requires a simultaneous ring function to display patient information on our work...
...stations. I was hoping to add a feature that when calls are directed into the que it will also ring to that external number as well. Is this possible?. we want that all members on the group will ring simoultaneous at the same time an external number
1 vote
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