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289 results found

  1. Ring Central really needs to integrate with a Calendar App.

    I have been searching high and low. We have Acuity and there is only a Zapier type of thing but it doesn't do anything to help. This is HUGE Zoom integrate with all Calendar apps.

    10 votes
    Future Consideration  ·  1 comment  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  2. Allow Softphone to be after a desk phone is user's Ring Group

    Some users would like for desk phones to ring before mobile apps, and have them split from softphone into separate entities.

    23 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Data Retention Policy Verbiage Update

    When an Administrator inputs a certain date for the Data Retention Policy, previous messages stay intact. We would like to see the previous messages prior to the time of entry to no longer be visible. If you click the 'Learn More' link on the UI, it goes to a non-existent link so the product feedback is 'please improve the text' for this feature, there is no indication that the retention policy STARTS from the time of entry.

    15 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  4. Voicemail Messages Retention Period

    RingCentral Office voicemail recordings are retained indefinitely until deleted by the end user by one of three methods; RingCentral Service Portal, Google Chrome Extension, or by manually dialing into the voicemail box and deleting the message. Allow from a system administrator level the ability to set a new/old message retention period.

    11 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. It would be very, very helpful if we could receive a notification reminder for unfinished tasks.

    lets say I want the floors mopped once a week. It doesn't matter which day so long as it gets done once a week. So I create a task for it and my employee gets a notification on Monday to mop the floors but if he doesn't remember to do it that day it is simply forgotten because there are no reminders. It would be nice if another notification was sent at least daily to remind the user that he/she has an uncompleted task. Everybody would benefit from this . It would help the employees to do a more effective…

    1 vote
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
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  6. Add an Ignore button so calls can be forwarded while on the Mobile App.

    The calls currently ring over any calls I am on and I can't make it stop if I want my customers to be forwarded. I can only select send to voicemail.

    9 votes
    Future Consideration  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  7. RC App Faxing - need ability to add info in To, Company and Phone fields

    When sending a fax through the RC app there is only an option for the sender's fax number, cover page, note and attachment. There isn't an option for the recipient's To, Company and Phone. If you want to add this info you need to add it to the Notes section at the bottom of the cover page which doesn't look as professional.

    10 votes
    Future Consideration  ·  1 comment  ·  Fax  ·  Admin →
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  8. Enable file location selection when downloading in the Glip section of the RC App

    When using the new RingCentral app (not Classic) the user doesn't have a choice of where files received in Glip messaging will download to. They automatically download to the default download folder for the PC. However, when using the RingCentral web login the user DOES have the choice to select the download location as long as the browser settings are adjusted accordingly. When the user is working on a hybrid system (all server files are kept in cloud storage, but some apps, including RingCentral, are resident on PC), files cannot be saved to a cloud location unless the user is…

    13 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. Announcement Only Extensions- Post Announcement Destination Configurable

    RC currently has "announcement only" extensions available.If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice what to do after the announcement was over instead of just HANGING UP. User should be able to configure the announcement only extension to transfer to another extension/ivr/queue after the announcement.As an example, if I wanted to have an IVR that said: press 1 for.. , 2 for..., 3 for...4 for directions to our showroom (Simply an announcement)5 for store…

    12 votes
    Future Consideration  ·  4 comments  ·  Other  ·  Admin →
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  10. Enable Admin to turn off ability for users to delete texts and messages

    Prevents users from attempting to hide inappropriate content.

    11 votes
    Future Consideration  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. The Ability to Use the Prompts Library on Extensions (not just IVRs)

    If you would like to use a pre-recorded prompt from your Prompts Library on an extension's greeting, currently you have to download it from the Prompts Library and re-upload it to the extension. There should be an option to use the Prompts Library on an extension's greeting.

    12 votes
    Future Consideration  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Capturing text msgs on one page rather than cutting/pasting 65 - 70 texts or more --

    Sometimes, clients prefer to text rather than email. I need a history of those texts to document how a question was answered

    13 votes
    Future Consideration  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  13. Dynamic outbound caller ID

    Ability to setup rules as a company or user that would dynamically change the outbound caller ID based upon the area code being called. Ex. If you have a 972 area code and 469 area code as a company number, if you call someone with a 972 area code your caller ID would show your 972 phone number on the caller ID. If you dial a 469 area code your outbound caller id would show your 469 phone number. If you dial an area code without a rule setup, your default caller id would show.

    10 votes
    Future Consideration  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Screenshare Annotation / Drawing Features

    When you share screens in a video call, there is only a single pencil feature for making hand drawings on the screen. This is very valuable but I really would like more options (colors, thickness, maybe some basic shapes), and also make it so the drawing you make doesn't automatically fade in ~5 seconds. These would all make visual brainstorming much easier!

    4 votes
    Future Consideration  ·  1 comment  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  15. View contacts from RC app and RC phone app to deskphone

    View contacts from RC app and RC phone app to deskphone

    12 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  16. Add multiple block numbers in user settings and download blocked numbers

    Add multiple block numbers in user settings ext-screening, greetings and hold music- blocked callsas to save time rather than just putting 1 number at a time.download all or multiple blocked numbers to remove from blocked number list

    12 votes
    Future Consideration  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. MMS/Group text capability in Salesforce Integration

    In the RingCentral Salesforce integration, we can only send SMS messages to contacts. If you add more than one destination phone number, the system sends the message as individual SMS'. Instead, we would like a group message to be created. This is possible in the RC mobile and desktop apps.

    11 votes
    Future Consideration  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. Add the ability to remove Integrated Calling to iPhone

    You have a feature for, what you call, Integrated Calling. You can see it from here.https://support.ringcentral.com/article/9126.html#ReceiveIncomingCallIn that link you state that it can be disabled so that the user does not have to see the Ring Central call on their native call app history, but the user can still have the Ring Central app installed to make and recieve calls. Here is the KB telling how to disable it. https://support.ringcentral.com/article/10693-RingCentral-Phone-Mobile-App-Managing-Integrated-Calling.htmlThe problem is that the instructions for disabling Integrated Calling are for your old mobile app. I have reached out to support and they say disabling this is no longer…

    8 votes
    Future Consideration  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  19. how much SMS sent/received

    We wish to know how much SMS sent/received in ours accounts

    2 votes
    Future Consideration  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Display our company logo alongside Caller ID to outgoing call recipients

    This will minimize call recipients' suspicion of unrecognized Caller IDs by identifying our outgoing calls as coming from a known and trusted business. It will also differentiate us from our competitors.

    14 votes
    Future Consideration  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
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