214 results found
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Block All Recordings By Extension Number
There should be a configuration switch available for every extension to block ALL recordings associated with that extension - Inbound/Outbound INTERNAL calls and Inbound/Outbound EXTERNAL calls.
1 vote -
The same number needs to be able to ring on 2 or more physical phones, especially is it is an emergency line.
I recently started as a security manager for my company and was in shock to find out that the emergency number that is posted at all our buildings and campuses rings on only one phone. This is very concerning. If someone calls an emergency line for an incident like a vehicle accident and a Security Operations Officer is on the line trying to provide assistance or dispatch responders and you have a separate incident in which someone is trying to call the emergency line due to someone having difficult breathing, the 2nd Security Operations Officer should be able to answer…
2 votes -
Insufficient ring volume in main Ringcentral app
Insufficient ring volume in main Ringcentral appIncoming voice calls - SoundsVolume control 100%Select any sound, the volume is barely audibleWin 10 Pro, Soundblaster sound cardThe volume problem applies across all sound options (Monitor speaker, computer speaker)The volume on the going-out-of-support Phone app was very good. The sound volume is insufficient in the integrated app.
1 vote -
Send a fax
I just want to send a fax.. why so complicated compared to before?
2 votes -
Be able to search chats
we should be able to search for words within our groups/chats similar to other messaging apps, to find info from long ago
10 votesHello Everyone, this feature is already available. Thanks!
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add external number to call queues
This is useful and convenient when we want to add an external number to get a specific call to an external person
2 votes -
notification for third party number to know if the call come from RC main or personal call
add a notification settings if the call is being forwarded to third party number to know if the call is a business or personal call
1 vote -
Dial hyperlink on PC through Softphone to connected deskphone...
When making an outbound call from a customer file, it would be beneficial to be able to copy the phone number from within said software and paste into softphone which then dials out on the connected desk phone. This prevents errors and I believe would add efficiency.
1 vote -
Set DND for a time or schedule, e.g. 1 hour, rest of today.
I would like to set Do Not Disturb for a while, and not need to remember to turn it off again.
1 vote -
Add date/time stamp on incoming fax.
Many companies have compliance requirements to have the date/time stamped on every page of a fax when it was received.
1 vote -
Allow 2 people to be on the same phone call
For training purposes, allow 2 people to use two different phones or desktop applications to be on the same phone call. Much like how a split training headset would work
2 votes -
Site settings
connect to external number directly from the site settings after hours...answering services
1 vote -
Multiple Auto-Attendants
We have multiple companies under our umbrella. We have multiple IVRs, but we need the ability to change business hours for each. Currently, we cannot.
1 vote -
Please add Vanity number functionality.
Please add Vanity number functionality.
1 vote -
Change the call forwarding option of the mobile and desktop app
it seems like it should be an option to move around, like the others. Especially with people switching locations with the pandemic going on
3 votes -
Increase number of pages and MB for fax attachments
We are sending several pages of medical records
1 vote -
sms back up
add an option in how to back up SMS/MMS messages.
1 vote -
Reinstate "Mute" for teams
Occasionally there's a need to temporarily mute a team. In RC Classic, this is easy to do. In New RC, this is more difficult.Suggest reinstating the Mute All Notifications in the team menu
9 votes -
Ring more than 4 callers simultaneously
Sorry, I've asked for assistance with our Supports as well and there's no workaround available to have more than 4 members to a ring group or Simultaneous type of ring.
1 vote -
Ability to subscribe to notifications from service status web page
We need ability to receive real-time alerts when an issue is posted on your service status page. And an ability to subscribe to these alerts, as many other vendors provide. Webhook availability for PagerDuty or Slack would be even better.
3 votes
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