214 results found
-
Removing the "workflow" feature from the RC app
Removing the "workflow" feature from the RC app
2 votesThe Workflows tab can be hidden in the RingCentral app by using the "customize tabs" feature. Granted, this does not completely remove the tab from your organization. If that is what you require, please contact support and we can accommodate.
-
Automatically enable the SMS auto reply during after hours on the Workflow Builder
Currently, when it's after hours we have to manually enable the After hours SMS auto reply and then disable it the following day. It's very hard when you are away from your desk to manually do it. Requesting the feature that it should automatically apply if it's after hours and turn off during business hours.
1 voteWe are slightly confused by the report. The after-hours autoreply template permits one to set the schedule during which the workflow will run (see screenshot).
-
Permanently minimize the Notes and Transcript box
Every time the customer receive calls, the Notes and Transcript box pops up. Need the option to permanently collapse the box if can't be removed/turned off.
Feedback from kmishler@bpfilmsllc.com: "It does an abysmal job, and I want it gone. Please help me fix this because the addition of this is not ready for prime time."
8 votesAlready Exists ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello-- you're able to turn off the note functionality under settings - AI - Automatic notes.
Thank you! Hope this helps.
-
ability to automatically record calls without tapping record button anymore.
Please implement an option to automatically record calls without the need to manually tap the record button in the RingCentral application. This feature would enhance user convenience and ensure that important conversations are captured effortlessly.
3 votesThis feature already exists and can be enabled by Super Admins in your account. Contact support for help as there could be limitations or other things you should know before enabling this.
-
Assign another admin to the group chat message
The customer wants the ability to assign an Admin to the other members of the group message if the creator/Admin is not in the account anymore.
4 votes -
Changing Security Question without changing Password and PIN
It would be helpful if the customer can change the Security question on the admin portal and no need to change the PIN and Password. Stand alone update for the Security Question will be really helpful.
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This option currently exists in product. Learn more here.
-
The old version we could see the text of a voice mail. This is no longer available in the new version.
The old version we could see the text of a voice mail. This is no longer available in the new version.
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This feature already exists in app-- please ensure you have "Voicemail to text" enabled. When viewing your voicemails, if you click on the voicemail record once this setting is on, you will see the transcription of the voicemail.
Thank you!
-
Company-Wide Disabling New feature tutorials for all users
Company-Wide Disabling New feature tutorials for all users. Currently, this can be disabled but it can only be disabled per app/user. We need to have this option for company-wide disabling.
15 votesAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone-- for this particular feature (the new feature tutorials pop up that can be disabled on a per user basis within the app) it is possible to have it disabled account wide by our product managers.
Please have your account admin reach out to your CSM to escalate to our apps team to have this option turned off on your account. If your account does not have a CSM, please have your account admin escalate to support and support can escalate internally.
Thank you!
-
Ability to use Emoji's in a Team Name
Currently unable to use any emoji in a Team Name. Would like to have that ability
8 votesHi all, thanks for this idea! The emoji on the team's name exists. Please update your app. Thank you!
-
Please allow the ability to pull from the Global Address List in Office 365 - Settings/Calendar and Contacts
Please allow the ability to pull from all the Global Address Lists in Office 365. The calendar and contacts Office 365 sync option was available in the old app, however it is not available in the new unified RC app. The setting must give us the ability to select from the list of all Global address lists from the Calendar and sync option.
14 votesAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Global Address List is an option to select when allowing RingCentral access to Microsoft 365. Learn more here: https://support.ringcentral.com/article-v2/Managing-connected-accounts-in-the-RingCentral-app.html?brand=RingCentral&product=MVP&language=en_US -
Add New Status in Application
Customers need a feature where they can add a new status from the application, a combination of status, and a change of availability; for example, they want a status saying On Lunch, and the availability should be on DnD.
1 vote -
Add Jabra Headset Functions
I have Jabra Evolve2 85, Jabra Evolve 2 40, Jabra Pro 9470, and Jabra Speak2 40. Please add functionality so I can terminate or answer phone with answer/end button.
3 votes -
ActiveDirectory/Azure integration
It would be great to be able to sync email address, phone number and extension with a user's AD properties.
1 vote -
Ability to See Incoming Other Call Queue Ext Calls While on an Active Call
Includes Overflow Call Queue: If a user is a member of both the main queue and the overflow call queue he/she should have the ability to see that there's an incoming call for the overflow call queue while he is in an active call.
Ability to take another incoming call from another call queue while in an active call from the first call queue.
This increases awareness of the user to cater longer waiting people on queue which will benefit the helpdesk that needs to filter calls by urgency.
1 vote -
Ability to show Toll-rfee number as caller ID when calling Toll-free number
Show Toll-free number as outbound caller ID when calling another toll-free number
4 votes -
email notifications for sent fax
to routed to a different email aside from recipient
1 vote -
Add Company Name to outgoing calls
So we can be identified when we are calling clients
1 vote -
CALIFORNIA - Disable Call Recording Option on App
In California, it is illegal to record a phone conversation. Can this be an option on the Admin Portal wherein we can disable the button on the RingCentral app?
1 vote -
Enable text another extension in new app.
Current RC Phone allows us to text and call other extensions in the company. This option was removed with the new desktop app. Please add to requested option for future development/release/upgrade to the new app
1 vote -
Bring Back the Separate Button to Block and Spam/Report Number on RC App
There are numbers that you just like to block and not report as spam.This is an existing feature prior to the new layout of the new version of the app. Separating block from spam/report as there are numbers that you just wish not to be bothered of for a few duration.
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Once you click Block & Report, you will be prompted with a second screen and able to select Block Only.
- Don't see your idea?