210 results found
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Company Wide Call/SMS/Fax blocking
Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers are calling all of our employees hoping one will fall for the scam. These protocols need quickly added and operational.
55 votes -
Which queues are a user assigned to - instead of having to go through each queue to find out
Instead of having to look through each queue (especially when you have 80) to see who is a member, it would be beneficial to be able to click on a user and see which queues they have been assigned to.
30 votes -
Group SMS for 50 or more recipients.
SMS text messaging is a huge part of our business.
Having more than 10 for group sms will save time and convenience. the old RC app with 50 recipient is more ideal. hoping we can get the old feature to this new RC app.23 votes -
Remove the option to change outbound Caller id on App
Please allow admin to restrict users in changing their outbound caller using App. We can create a custom role to restrict outbound caller id but is only applicable on admin portal and they are still able to change it using the app.
21 votesAlready Exists ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
In Custom Roles, turning off User Settings >> Outbound CallerID prevents a user from being able to change their CallerID. Hope this helps, if you have additional questions or use cases, please comment. Thank you! -
Case - Automate Alerts Notifying RC Tech Support When Attachments Are Added
It is really annoying when I have to go in and add a comment "Adding Attachments" when I attach screenshots, logs, and other information. This is a great opportunity for an automated notification once an attachment is added so customers don't need to.
20 votes -
Data retention for sent fax items for more than 30 days.
Data retention for sent fax items for more than 30 days.
17 votes -
Company-Wide Disabling New feature tutorials for all users
Company-Wide Disabling New feature tutorials for all users. Currently, this can be disabled but it can only be disabled per app/user. We need to have this option for company-wide disabling.
15 votesAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone-- for this particular feature (the new feature tutorials pop up that can be disabled on a per user basis within the app) it is possible to have it disabled account wide by our product managers.
Please have your account admin reach out to your CSM to escalate to our apps team to have this option turned off on your account. If your account does not have a CSM, please have your account admin escalate to support and support can escalate internally.
Thank you!
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receive fax in multiple RC App users
User wants for all of his employees to receive the same fax sent to one extension, on their RC App.
15 votes -
Indicator on RingCentral App for Failed SMS Sent
Hi Team,Please have or put an indicator to RingCentral app so that we can easily check if the SMS we sent is failing.Right now it is not showing any error message
15 votes -
Please allow the ability to pull from the Global Address List in Office 365 - Settings/Calendar and Contacts
Please allow the ability to pull from all the Global Address Lists in Office 365. The calendar and contacts Office 365 sync option was available in the old app, however it is not available in the new unified RC app. The setting must give us the ability to select from the list of all Global address lists from the Calendar and sync option.
14 votesAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Global Address List is an option to select when allowing RingCentral access to Microsoft 365. Learn more here: https://support.ringcentral.com/article-v2/Managing-connected-accounts-in-the-RingCentral-app.html?brand=RingCentral&product=MVP&language=en_US -
Sync RingCentral calendar to Google/iCal calendars
Users need to be able to see Ring Central scheduled events on their own personal calendars - this used to be a feature that my organization relied on - please bring it back!
12 votes -
Be able to search chats
we should be able to search for words within our groups/chats similar to other messaging apps, to find info from long ago
10 votesHello Everyone, this feature is already available. Thanks!
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Provide a configuration of two lines option for Polycom Phones.
Currently Polycom phones that are not setup for Presence monitoring propagate the user's extension on all lines. This eliminates the speed dial capability using favorites keys. Since RingCentral only uses two lines, change the Polycom config for two lines or allow the option to set it to do so.
10 votes -
Group texting capability
I will likely need to find another service that works for 3 way text messaging as that is a very important feature I need.
10 votes -
Plantronics Headset Integration in Desktop App
It would be fantastic if the new RingCentral App for Desktop would incorporate the same Plantronics/Poly headset integration that exists in the Phone app. Right now, when using a Plantronics headset, the modern Desktop app does not know how to handle button presses on the headset for answering/hanging up or muting/unmuting. All call controls have to be done from the app itself instead of allowing for headset control.
9 votes -
Reinstate "Mute" for teams
Occasionally there's a need to temporarily mute a team. In RC Classic, this is easy to do. In New RC, this is more difficult.Suggest reinstating the Mute All Notifications in the team menu
9 votes -
Permanently minimize the Notes and Transcript box
Every time the customer receive calls, the Notes and Transcript box pops up. Need the option to permanently collapse the box if can't be removed/turned off.
Feedback from kmishler@bpfilmsllc.com: "It does an abysmal job, and I want it gone. Please help me fix this because the addition of this is not ready for prime time."
8 votesAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello-- you're able to turn off the note functionality under settings - AI - Automatic notes.
Thank you! Hope this helps.
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Allow two desktop phones to be associated with one extenstion/user
To allow an employee to have a desktop phone in two different locations (i.e. home and office), without having to purchase another user/phone line.
8 votes -
Data Retention
Increase days for data retention
8 votes -
Deactivate fax
Have an option to deactivate fax for users account
8 votes
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