38 results found
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Separate Directories in Multi-Site Environment
Many customers use have a multi-site tenant and, at times, each independent agency is an individual business. So the user directories need to be segregated by group or by site - one group should not be able to see the phone extensions at another site.
55 votes -
Allow Softphone to be after a desk phone is user's Ring Group
Some users would like for desk phones to ring before mobile apps, and have them split from softphone into separate entities.
23 votes -
SMS forwarding settings
Forward SMS settings
21 votes -
Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page
Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click on any User, and have a Call Queues tab that populates all of the call queues they are a member of, and the status selectors to each Member/Status respectively for that user. It can work in reverse as well. So I can click on a specific User Extension and be able…
21 votes -
Add ring group to call queues
Please add ring groups to call queues, it is not acceptable to make all users receive the call because they are using the app. At least make it to where we can create Ring Groups within the call queue OR to where we can forward calls from the app to another extension using the app
20 votes -
Backup and Restore Point for Admin Portal setup data.
We recently had an unsuccessful hacking attempt on our account. Upon discussing this with support they disclosed that RingCentral does not backup any of our setup information. This means if there was a breech, we would lose days work setting up our system all over again. This is so critical we are considering moving to a competitor.
17 votesFuture Consideration ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
RingCentral maintains multiple data sites and nodes to ensure core user and account data can be preserved in the unlikely event of a site disruption. While customer-initiated backup of all settings and configurations is not presently offered, there are policies and procedures in place to assist customers who may encounter a significant data loss. Any customer who experiences such an event should engage RingCentral immediately. -
Call Queue custom role
More granularity in Call Queue Supervisor roles via a Custom Role with limited permissions like the below:
- Access to modify Hours Of Operations
- Access to Call Queue voice announcements but
- No ability to modify the members of the CQ
Currently there are two options
- Access to Call Queue messages only or full access.16 votes -
Text Message log
It will be useful to have the ability to print a text message log
15 votes -
SMS usage of main RC number to be available for all users
Be able to set the auto-receptionist SMS to go to (inbound) several users, able to use the main line when replying
14 votes -
Save Text Message Threads
Please come up with a way to save text message threads. This would be of use for businesses to save their exchanges with customers.
14 votes -
12 votes
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Voicemail Messages Retention Period
RingCentral Office voicemail recordings are retained indefinitely until deleted by the end user by one of three methods; RingCentral Service Portal, Google Chrome Extension, or by manually dialing into the voicemail box and deleting the message. Allow from a system administrator level the ability to set a new/old message retention period.
9 votes -
Add text message reporting/tracking in call log or Analytics
We recently were informed that a user received a fraud attempt via text message to her RingCentral number, but we have no way to search our system for any others who may have received this message to take corrective action. This would be a very useful feature as more communication is done via text channels and fraud attempts are on the rise.
9 votes -
A way to auto-enable log notes and sms for ALL users in my entire organization
My IT department does not want to give them the option of toggling it on and off in the dialer.
9 votes -
SMS Usage Counter
Customer wants to have an easy access on their SMS usage so that they can monitor their average on a daily, weekly, monthly and yearly basis.
8 votes -
Visibility into SMS messages
Besides researching and exploring the admin portal on my own, I have sought help from your support group in generating a report of SMS messages made by our users. I was told there is no such reporting capbility. Clicking on Admin Portal->Billing->Paid SMS Usage:View Log yields no records. Prior to this search, I sent a text message from my direct, to my cell.Perhaps I'm doing something incorrectly? If not, this capability is needed to keep track of the count of SMS messages.
8 votes -
Delay a user
The last company we had was able to delay certain phones from ringing. This gave us the chance to have the really good reps on the line before the average reps.
5 votes -
Ability to change registration status of users
As a SuperAdmin, I would like to have the ability to activate a user account. As it stands now, I can only activate the account upon setup. If an email invite has been sent, the account is stuck in a limbo state where the only thing a SuperAdmin can do is delete the account. I should be able to activate and deactivate the account while it is in the limbo state. Having to contact support to do this makes the SuperAdmin too restricted to be able to effectively manage the account.
5 votes -
Tracking or Logs for SMS Messages
A way to track how many SMS messages have been delivered or if there was an error and a way to track what is being sent via SMS from an Admin point of view.
4 votes -
Ringcentral Texting Report
We are into recruitment business and we are using this texting feature everyday. We can pull out reports of calls and messages. But why not text? That'd would be a great add-on feature for pulling out the texting report of each user in the organization.
3 votes
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