Visibility into SMS messages
Besides researching and exploring the admin portal on my own, I have sought help from your support group in generating a report of SMS messages made by our users. I was told there is no such reporting capbility. Clicking on Admin Portal->Billing->Paid SMS Usage:View Log yields no records. Prior to this search, I sent a text message from my direct, to my cell.Perhaps I'm doing something incorrectly? If not, this capability is needed to keep track of the count of SMS messages.
8
votes
Test-vm-to-email
shared this idea
-
Steve
commented
This is a huge compliance issue not having visibility into SMS messages. We can listen to recorded calls for quality assurance purposes but have no way to know what text messages our operators are sending or receiving.