Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page
Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click on any User, and have a Call Queues tab that populates all of the call queues they are a member of, and the status selectors to each Member/Status respectively for that user. It can work in reverse as well. So I can click on a specific User Extension and be able add & remove them to call queue's directly from their user page, instead of going to each call queue group to add the same user one by one, as we have users that are in several call queue groups at once. Onboarding would be much easier to create their account, assign them an extension and immediately select which call queue groups to assign them to(more than one at a time during setup would be the best).
Doug
shared this idea
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Tadeus Joseph
commented
A view to see what Call Queues users are inThere needs to be a way to see what Call Queues users are in from the individual's account. We have discovered a trick to download the User List and see what Call Queues users are associated too, and if it is there I am sure it would not be too hard to add a field showing that under a user's profile.