214 results found
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Delete all the mesage hisory in the RingCentral App
Delete all the mesage hisory in the RingCentral App
1 voteAlready Exists ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello, Admins are able to contact Support and use the data retention policy to delete data as needed. You can view the retention policy here: https://support.ringcentral.com/mvp/admin/company-account-settings/ringcentral-data-retention-policies.html. -
Video Tutorial on how ring central works and how to update the settings for new Users
Customer is a new users and he find the system difficult to understand most especially how it works
1 vote -
Do not disturb monitoring
Wanted to have a feature to know if the specific user is on DND mode to avoid confusion on transferring the call. Having a specific platform to check or any indication that user is on DND seen by others
1 vote -
Temporary turn off calls for employees who are not at work
In order to log out, it requires verification through email to log back in, which can be a hassle some days depending on how busy the mornings are. If there was a button to turn off calls for your specific phone, without affecting the stores it would be very helpful
1 voteSetting status to DND
https://support.ringcentral.com/article-v2/3770.html?brand=RC_US&product=RingEX&language=en_US&pills-nav=desktop_%26_web
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Call queue missed call notifications in the mobile app
The user is not getting a missed call notification. Because the call is routed to a call queue group. And if they missed a call or cannot answer the call the notification they will receive is by through email. Not to the application.
1 vote -
Bring Back the Separate Button to Block and Spam/Report Number on RC App
There are numbers that you just like to block and not report as spam.This is an existing feature prior to the new layout of the new version of the app. Separating block from spam/report as there are numbers that you just wish not to be bothered of for a few duration.
1 voteAlready Exists ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Once you click Block & Report, you will be prompted with a second screen and able to select Block Only. -
Enable text another extension in new app.
Current RC Phone allows us to text and call other extensions in the company. This option was removed with the new desktop app. Please add to requested option for future development/release/upgrade to the new app
1 vote -
CALIFORNIA - Disable Call Recording Option on App
In California, it is illegal to record a phone conversation. Can this be an option on the Admin Portal wherein we can disable the button on the RingCentral app?
1 vote -
Add Company Name to outgoing calls
So we can be identified when we are calling clients
1 vote -
email notifications for sent fax
to routed to a different email aside from recipient
1 vote -
Ability to See Incoming Other Call Queue Ext Calls While on an Active Call
Includes Overflow Call Queue: If a user is a member of both the main queue and the overflow call queue he/she should have the ability to see that there's an incoming call for the overflow call queue while he is in an active call.
Ability to take another incoming call from another call queue while in an active call from the first call queue.
This increases awareness of the user to cater longer waiting people on queue which will benefit the helpdesk that needs to filter calls by urgency.
1 vote -
ActiveDirectory/Azure integration
It would be great to be able to sync email address, phone number and extension with a user's AD properties.
1 vote -
Set DND for a time or schedule, e.g. 1 hour, rest of today.
I would like to set Do Not Disturb for a while, and not need to remember to turn it off again.
1 vote -
Add New Status in Application
Customers need a feature where they can add a new status from the application, a combination of status, and a change of availability; for example, they want a status saying On Lunch, and the availability should be on DnD.
1 vote
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