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Reporting Capability on IVR Menu for key presses

I need report capability from an IVR menu to see which key presses callers are hitting and would like the following information: # of incoming calls, duration of call, missed calls. Example from my Main IVR menu we have multiple locations - each location has a key press and then a sub menu. I want to see rom my total number of calls daily - what % of calls are going to each location. Then the same thing from my Sub menu IVRs.

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Jennifer shared this idea  ·   ·  Report…  ·  Admin →
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  • Nathanael commented  ·   ·  Report

    This sounds cool. Like the Analytics portal options at the call-level, but as an aggregate at the IVR level. I support this!

  • Harcus commented  ·   ·  Report

    Customer would like to know if there a way of seeing what options callers select when using the IVR menu? For example, when callers ring out main switchboard, they have two options. We would like to see a breakdown of how many people don't choose, choose option 1, or option 2.