IVR reporting
Customer would like to know if there a way of seeing what options callers select when using the IVR menu? For example, when callers ring out main switchboard, they have two options. We would like to see a breakdown of how many people don't choose, choose option 1, or option 2.
2
votes
Harcus
shared this idea
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Nathanael
commented
This sounds cool. Like the Analytics portal options at the call-level, but as an aggregate at the IVR level. I support this!