← RingCentral Ideas

Settings and activity

49 results found

  1. Ability to add an alternative email from the support case portal when creating a case.

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Nathanael supported this idea  · 

  2. Add IP URL of individual Devices under Phones & Devices > User Phones

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Nathanael supported this idea  · 

  3. Bulk upload of Hold Music

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Nathanael supported this idea  · 

  4. IVR reporting

    2 votes
    New  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Nathanael supported this idea  · 
    An error occurred while saving the comment
    Nathanael commented  · 

    This sounds cool. Like the Analytics portal options at the call-level, but as an aggregate at the IVR level. I support this!

  5. Yubico support with RC

    2 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Nathanael supported this idea  · 

  6. Disable "Security Notice from RingCentral" VM and email when the account admin is the one making the change

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Nathanael shared this idea  · 

  7. Sync between Cost Centers and Sites

    16 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Nathanael supported this idea  · 

  8. Copy IVR Menu

    7 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Nathanael supported this idea  · 

  9. Retain Caller ID information regardless of blind/warm transfer type

    203 votes
    18 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Nathanael supported this idea  · 

  10. Add 'License' column to in User List download from Service Web

    10 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Nathanael supported this idea  · 

  11. Porting Open Drafts

    8 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Nathanael supported this idea  · 

  12. Show Toll-free minute usage in Service Web

    56 votes
    New  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Nathanael commented  · 

    I hate having to reach out to my account rep for this since I can already self service any other kinds of analytics

    Nathanael supported this idea  · 

  13. Ability to set desk phone admin password through admin portal.

    32 votes
    New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Nathanael supported this idea  · 

  14. Option for the user to choose the password set on their deskphone

    23 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Nathanael supported this idea  · 

  15. Longer ring time for deskphone/softphone

    21 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Nathanael supported this idea  · 

  16. IVR Wait

    21 votes
    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Nathanael supported this idea  · 

  17. Call Queue Wait Settings - wait time

    41 votes
    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Nathanael supported this idea  · 

  18. Site specific directory, Hide the company directory from specific users only

    54 votes
    4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Nathanael supported this idea  · 

  19. Non-Super Admin users can elevate themselves to a Super Admin.

    92 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Nathanael supported this idea  · 

  20. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Nathanael supported this idea  · 
← Previous 1 3