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150 results found

  1. Comply with SMS-TCR regulation

    It would be beneficial, if you could add "autotext" to all outgoing SMS messages that contained "opt out" language.

    8 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. Auto Text Replies After Hours

    We would love to see the ability to set up an auto text reply and apply it to certain hours, so that when someone texts our office after hours, they will receive an auto reply such as "AUTO REPLY: The office is currently closed. Texts are not monitored after business hours. For urgent needs, please call (xxx) xxx-xxxx." Currently, we are missing vital messages such as staff call-offs because they text our office instead of calling after hours.

    24 votes
    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Option to add location on the desktop app for SMS

    Hopefully, it will be added as one of the features to add the location of the number that was used to send SMS. This is available only in the mobile app. On the mobile app when you tap the number list when sending new SMS beside the number there is a location where the number came.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  4. Centrally backup SMS/MMS messages in Archiver

    I would like the ability to centrally backup/archive SMS and MMS messages for Documentation, Audit, and Compliance purposes (HIPAA) using Archiver. We already have the ability to centrally backup call recordings and messages but not SMS. In Healthcare, there is a need to document SMS consents that are currently being done manually. The sms/mms messages are needed for proof. There is not currently a way to do this according to support and developer support for the APIs

    35 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. Increase the MMS file size attachment

    Getting an error submitting a large MMS file size attachment, I have to compress it first. We are a business entity so it will be helpful if the MMS file size will be increased to more than 1.5 MB.

    17 votes
    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  6. Shared SMS were multiple users can receive and send SMS on specific number

    Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As our CSRs go off and on shift they should be able to pick up a text thread with a customer.

    724 votes
    151 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  7. Make MVP chat logs easier to read

    When super admins download logs for MVP chat messages, they should being in a downloadable, easy to read format (a csv instead of txt file) where it clearly states the users extension and name instead of a creator id.

    16 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  8. Block unregistered SMS on your account by disabling SMS on unregistered numbers.

    Want to block the unregistered SMS on the account by disabling SMS on unregistered numbers? Since the only option right now is once you block the number of incoming calls, SMS and fax will be blocked but we need only blocking the SMS only

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. Please Add this feature. Caller ID for SMS Inbound Texts to include Caller ID even when not in Contact List

    I receive texts from outside my contact list frequently, and cannot determine who is textig me without asking them.

    8 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. Extend SMS functionality to Call Queue (Admin settings, Sending, receiving, and Analytics)

    Use Case: The customer is using our RingCentral Call Queues for Customer Service calls and likes how they work. They want to extend their Customer Service experience to also include SMS. Ideally, they want to be able to simply manage the SMS within the Call Queue setting to determine which agents should receive an SMS, depending on who's available. Also, they want to decide who should be receiving the SMS messages.Feature request:
    Allow Queue Manager to determine which agents can receive SMS or not in the Queue setting, just like they do today for agent availability on calls
    Allow Service…

    26 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  11. Option to delete all SMS and Internal Messages sent and received in the RingCentral Desktop App.

    Currently, bulk delete is available per conversation only but the customer wanted to clear out all the SMS and internal messaging ever sent and received in one click.

    10 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  12. Download and save text message strings

    The ability to download and save messages contained in the text feature. I like to save certain texts as a reference, perhaps inserting into an email or other media. I've used Amazon Chime, which has this useful feature.

    14 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  13. Customization of the error message of failed SMS

    Users should have the ability to customize the error message if somebody will send a text message to their number and that number is not sms capable or cannot receive text. for example, an error message can be. "This number cannot receive text" rather than just message failed because it gives a negative connotation to the company's number.

    3 votes
    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  14. export old SMS and voicemail

    Client is requesting to have and option to export old SMS and voicemail.

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  15. Ability to send SMs to a local number assigned to the IVR

    set up the ability for IVR menu with phone number to send and receive text messages

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  16. Desktop App Text Messaging Export

    I would like the user to have the ability to export their Text messages with the meta data without being an admin.

    7 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Bulk anonymous texting

    no one has it that I’ve found

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. Retrieve SMS in Bulk

    Messages that are sitting in the inbox can be retrieved in bulk.

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  19. adding auto sms bot to main company number

    hi it would be a great idea to add auto sms response bot to main company number as it is only limited to direct lines.

    8 votes
    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. SMS Toggle ON/OFF at the the User Level

    Currently there is no way for administrators to manage the individual SMS functions of their team without support. Much like Faxing to the desktop has an "ON/OFF" toggle on the user level, now that SMS is not unlimited and for other factors, administrators should be able to self manage who has the right to send/receive SMS to their RCO App. Perhaps in addition a limit to how many messages they can send without additional approval. With regulations becoming more strict as well for business' SMS this will grow in importance.

    6 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?
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