Customization of the error message of failed SMS
Users should have the ability to customize the error message if somebody will send a text message to their number and that number is not sms capable or cannot receive text. for example, an error message can be. "This number cannot receive text" rather than just message failed because it gives a negative connotation to the company's number.
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Richer
shared this idea
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Lori
commented
Agreed. Users need to have the ability to let customers or clients know the number they are texting cannot receive text messages. Our customers/clients don't even receive a failed text. The message appears to go through even though it hasn't.