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Phone & Messaging

Phone & Messaging

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83 results found

  1. This is useful because sometimes you need to reference a dinosaur in a chat. This would benefit me specifically as I recently needed to reference a dinosaur and couldn't. It should work by clicking the emoji button and scrolling down to animals and at least 4 dinosaur options should be available (minimum of T-Rex, Brachiosaurus, Stegosaurus, Triceratops)(Pteranodon if a 5th is an option). Also a T-Rex with grabber arms would be nice (it's funny because T-Rex's have short arms.)

    162 votes

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    1 comment  ·  Application  ·  Admin →
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  2. Please create either a system wide MSI or EXE installer with auto update that can be installed with one user profile on a computer and be available with all other profiles old and new.Right now if we install using the exe installer it will auto update but the next user will need to have RingCentral installed on their profile. Or if we install using the msi installer under an administrator profile other users will also have RC available next time they log in but it doesn't get updates automatically and IT has to either push those updates out or manually…

    25 votes

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    2 comments  ·  Application  ·  Admin →
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  3. The message pane containing favorites, folders, and conversations used to be able to collapse. This was incredibly helpful - especially in work from home setups - as it saved room on our screens. Currently, the message panel has a fixed minimum width.Let's restore the collapsable message pane!

    10 votes

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    1 comment  ·  Application  ·  Admin →
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    Our product teams have captured this feedback, and are planning adjustments on the 7/10 release (23.2.35 web) to address this. Thank you! Update: These are now launched and fully rolled out, please make sure to restart your apps to see the latest version. If you have additional feedback after trying the latest updates that make the left panel sizing smaller width like the previous desktop app interface - let us know!
  4. I get numerous faxes, robocalls and the like, and would lkie to be able to simply select several and delete all at once. At present, you need to open each call, fax, message, and delete individually. Very inconvenenient and time-consuming, especially when unwanted calls are often

    3 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  5. Every day I switch between the same custom statuses. Rather than using generic 6 that are shown, I would rather it saved my last 6 that I used or accesses after initial use. This is a convenience thing with not having to type the same thing each time I change my statuses back and forth and choose custom emoji to match. I never use the generic status options so this would save a lot of time throughout the day!!!

    13 votes

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    0 comments  ·  Application  ·  Admin →
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  6. We are one company with all the same client contacts. Ring Central should make a solution for sharing a contact list that would be global to all users. Clients are added and phone numbers updated in one place to be shared across all users. This improved efficiencies in a company, and seems like it should already be a standard feature

    71 votes

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  7. Before the end of September 2022, the enter key of the NUMPAD used to work when dialing on the RING Central Desktop app. For example, you dial the number on the dial pad and then press enter on the numpad. This is greatly effecient for many of us that make frequent calls because we would use the numpad to dial the number then enter to dial the number. Easy. Now the feature is gone, with no replacing feature. Why? There is no reason to remove it. Please reinstate it.

    11 votes

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    Implemented  ·  4 comments  ·  Application  ·  Admin →
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  8. It would be nice to add external contacts within the company directory. We have a dozen contractors that we do not provide phones for and to be able to add their name and cell number in the company directory would be great to where we could dial by name (and even sms/mms their phone and all other features would be grayed out, etc.).

    24 votes

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    2 comments  ·  Application  ·  Admin →
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  9. Desktop App Update in December lost option to manual rearrangement user contacts in HUD. Please bring it back.

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  10. Just had a use case, where an employee was trying to find someone in a dept to call, but there isn't an easy way to see who's working. Right now you'd have to start a conversation with each person, or click each person in the company contacts to view the status in their profile. It would make things a lot easier to have this presence state visible in the list view. Bonus if the company contacts could be sorted/grouped by dept.

    101 votes

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    Implemented  ·  3 comments  ·  Application  ·  Admin →
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  11. Up until recent updates the mobile application had a setting toggle for 'Silence Incoming Calls.' By default when first signing into the application for all users it was turned on, but could be toggled off so you would have all calls ring on the device. However, after recent updates the extensions role must have permissions (User Settings > Messages & Notifications OR Call Handling/Forwarding) allowed in order for this setting to appear. It seems that oftentimes this feature is still toggled on by default when a user first downloads and signs into the mobile app. An admin has to update…

    19 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  12. Allows are users to easily access voicemails. This also allows agents to know if the voicemail is unheard or heard, and easily call a customer back.

    8 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  13. Please allow the RingCentral App to function with Ring Groups, as in, allow the user to be added to a ring group as opposed to a device. Ring Groups offer greater functionality than call queues, especially for a multi-phone store/branch type scenario (hunt/blast group). The only application besides a physical phone that works with Ring Groups is "RC PHONE", which is being sunsetted. We need to offer our workforce more options (mobile app) than just the outdated RC Phone app. Either add this functionality or expand the capabilities of call queues (on standard licensing) to offer the current Ring Group…

    15 votes

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    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  14. With the release of the upgraded RingCentral app - we lost the function to Call Forward to an extension (app to app). The only Call Forward function is to a physical phone or device (ie: cell phone). This limits our office functionality and it doesn't make sense why this was not included with the "upgrade". Please consider fixing this issue.

    26 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  15. On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end result is the user sees a popup requesting authentication for an admin this is difficult to clear. The popup reopens when you click "Cancel" until you close the application and reopen it.

    55 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  16. Help the dial pad to not to pull up manually everytime to make a call

    8 votes

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    Implemented  ·  5 comments  ·  Application  ·  Admin →
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  17. Currently the apps tab is tied to the messaging feature. The only way to remove the apps option is to remove messaging from an account. It would be helpful if these were separate so that I can control whether users are allowed to add apps to their application while still maintaining the messaging feature.

    3 votes

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    0 comments  ·  Application  ·  Admin →
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  18. To have an option for outbound faxes to send to all users and have attachments.

    1 vote

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  19. Dear Support Team,

    If you don't mind, could you please change a Korean text for "Recent Calls" in Calls Section of RC mobile application like below?

    • Current Korean text : "최근 연락처"
    • To-Be Korean text : "최근 통화"

    Thank you very much,
    -Kevin J.

    1 vote

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    Implemented  ·  4 comments  ·  Application  ·  Admin →
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  20. Feedback from users that the would like to see the original caller ID on transferred calls in the RingCentral app.

    19 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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