6040 results found
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ability to disable call recording
PCI compliance requires that any credit card information not be recorded. being able to disable Automatic call recording would allow this tool to be usable on any ext. https://www.pcidssguide.com/what-you-should-know-about-pci-compliant-call-recording/
11 votes -
UPLOAD CSV CONTACTS IN ONE GO
Please allow CSV contacts to be uploaded in full, customer is adding 5593 members but is only able to add 13 members once the upload reaches 5000. In addition, creating contact group only allows 200 at a time - cust requests if the contacts can be selected all at once.
6 votes -
Notification for threshold on data retention.
We'd like to receive a notification once you are nearing/reached your limit for data retention for better management of data. Possible scenarios:Keeping track of auto recorded calls that are about to be deleted.Managing cloud/computer storage.
16 votes -
I need to set the maximum number of callers in a queue to 2
The lowest minimum number of maximum callers in a queue is 5 (cannot select below this) I need to set that as a maximum of 2 but cannot. Please add 2 as an option there.
1 vote -
Company Fax Number option to enable and disable
We are a medical clinic and sometimes when we are closed for more than a week, we want to disable the fax so that messages are not received and the sender knows that their fax was not received. If we cannot do this, we have to respond to every fax and inform them we are closed, etc. It causes legal issues also if we receive a fax and do not respond.We ended up having to move my company fax to an auto-attend number instead and set that to voice only. We think that will work, as fax is not received.…
13 votes -
What happen to the text icons I hate this new version and even my company is looking for new provider. They hate new video RC it sucks t...
...he other one power by zoom was the best. Text icon
1 vote -
Text messaging feature to be a way of supporting customers.
Wanted to take advantage of the text messaging feature of the account for a chat support-like of their company.
1 vote -
Edit or customize the results section on call logs at SW
Has an option to Edit or customize the results section on call logs at SW
1 vote -
export detailed view report
CX verbatim: I need the ability to export the detailed report view that shows the call flow.I was able to download the report, but it does not show me what IVR menu selections users make.
1 vote -
How to see user session locations, active apps.
I'd like to add or request a features where his RC app sessions are logged in, device type, as well as any app integrations that are being used.
1 vote -
Allowing Emergency numbers or hotlines in France to work on the Mobile App
Some users were on the go and as of this moment calling Fire Brigade or Dialing 18 using the RC mobile app service is still limited in France
1 vote -
Allow to receive faxes without the deskphone ringing whatever preferred set up the customer wants to the user extension
Desk phone is ringing when a fax is being sent to a DID and unable to receive the faxFax is received without the deskphone ringing if the set up of the call is only routed to VM on the user extensionCustomer's user extension is set up to forward calls to a call queue if she doesn't pick up the call which prevents the customer to achieve the behavior that they want which is to receive a fax without the deskphone ringing and for the calls to be forwarded to a call queue if the call is unanswered
6 votes -
An option to conference a call without placing it on hold then add a new call.
To have the option to conference a call then dial the number and hit conference again to merge instead of placing current call on hold, add new call, then transfer.
3 votes -
Option to Disable TCR Voicemail Reminder
Add an option to disable TCR voicemail reminder.
1 vote -
RC mobile app using IOS doesn't have the option for park
Customer said that there should also be an option to park call using IOS RC mobile app
1 vote -
Ability to have the option to add music to the background of an automated voicemail
does Ring Central have the option to add music to the background of an automated voicemail?
1 vote -
Email notification for Fax
Customer wanted to have the reason added on the email notification for failed fax transmission result
3 votes -
Incoming Caller ID Name Full Display
Customer is looking for an option for the RingCentral App to display the full name of a incoming call. As per customer it does show when they Hover their mouse cursor to the name of the caller which will have a mini window that will appear on your pointer showing the full name. Customer would like to have the information display automatically
2 votes -
troubleshooting button.
Add a troubleshooting button we can access on any page when something goes wrong we can hit the button and run a quick diagnostic check so when we call in we can tell you exactly what the issue is and we can get a quick fix instruction from you. This way we don't spend all day being useless trying to guess what's wrong and waste time fixing stuff that ain't broke.
2 votes -
Admin access to enable generic accounts
From a client- Just thought of something that would make my life easier, I have some generic accounts that are Enabled, but not Activated. That’s because it’s just a generic email and there is no one to click the activate button. Right now I have to call or chat with RC tech support to get those accounts activated. I would LOVE if I could do this myself.
2 votes
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