6040 results found
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Archive Messaging as SMS when sent from Text widget
If a user sends a 'SMS' by selecting a Company contact from Text widget it should send out the SMS gateway and provide archiving as normal personal contact. We need this feature to ensure proper compliance of any texting. Or allow Admin to remove Company contact as option when doing SMS messaging
1 vote -
Forward a call to another phone, but continue ringing initial phone.
Once a call gets forward to another person, the original person still has a chance to pick up the call.
1 vote -
Survey option after phone call has ended
We use a hunt group within the Human Resources Department to answer Suez internal and external calls. We would like to employ a brief survey of questions after the call is completed to identify if their satisfaction level.
9 votes -
Make the process of removing a phone number from an unassigned extension more intuitive
When deleting a number from an unassigned extension with a phone, it leaves an unassigned user called ext. with no device assigned. There is no way to attach a phone number from inventory to that extension without a device. To associate a phone number as an unassigned extension an admin would need to delete those unassigned extensions without devices then add the new unassigned extension and select the previous number from inventory to attach. That process also involves choosing a shipping method even if the phone is a softphone. It seems very counterintuitive. Suggest not requiring shipping if softphone is…
3 votes -
Add keyboard shortcut/ hot key to end a phone call
Rather than having to click on the red button to end a phone call (tricky sometimes to navigate back to the app to find the button).... Create a hot key/ shortcut on the keyboard so that we can hang up a phone call without needing to use the mouse.
11 votes -
Caller ID Name Display on User Extensions End
Would like to add a feature to see the caller ID name of user extensions end not just on call queue's end.
20 votes -
SMS option in IVR
It would be amazing for callers to be able to send a text directly from the IVR. Something like "Press 9 to send us a text" or something thereabouts. I don't know if it's technically possible, but if there could be some sort of speech to text or similar, it would be a great feature.
7 votes -
On the new "Ring Central App" add the "To: [phone number]" that is being called
On the Ring Central Phone App, it shows what vanity number our lead is calling. It shows on the app which 800 number is being called. We can track our lead sources this way. On the Ring Central App, it does NOT show the "To" and we cannot find out which number they are calling. Seems like an easy fix to transfer the programming from the RC Phone App to the RC App. We just need to know which number is being called. This is all on the Desktop.
5 votes -
Allow multiple CallerID - Text
It would be nice to be able to modify the Outbound CallerID Number and Text being shown. We currently have two sites under our MulitSite RingCentral Account to do this.
2 votes -
Caller ID should include our business name
Initially, our service was setup to go to a call queue then it got transferred to us. We had to change that because calls weren't getting routed to our answering service when we weren't able to answer. During this time our caller ID had our business name attached and we wanted it that way because there were issues with our distinct ringtones changing. When the support person changed it today to route directly to us rather than the call queue we no longer had the option for our business name to be a part of the caller ID. We would…
2 votes -
Recordings Location
Currently the only way to change your location of where your video recording is stored is to do it through the RC Meetings app. Since the RC app is supposedly a combination of all the Ringcentral apps, it simply does make sense that this feature is only available on the RC Meetings app and not the original RC app.
7 votes -
Incoming Caller ID for Each Company
I have 3 phone numbers under my one account; each phone number is for a different company. There is 1 main line for one company, and then 2 virtual lines for the other 2 companies. I would like for when the calls come in on my ring central app to show which company is being called. In example, when I get a call in to Company A, then Company A's name will appear on my screen; when I get a call coming in from Company B, then Company B's name will appear on my screen, and so on. I have…
6 votes -
Please Retain Status Updates on your Service Status Page
When I have to explain to management why there was a Ring Central outage or issue, it's helpful to refer to the status updates on your service status page. When you engineers post a "resolved" update, then remove all the statuses for the issue 5 minutes later, as happened today, this is not helpful. You need an outage history and also Report of Resolution archive.
3 votes -
Add ability for managers to download calls of direct reports only, not for the entire organization/site.
I would like to provide managers with the ability to download calls from their direct reports. We use calls to train new hires and existing hires because their talk tracks can determine a high quality vs. terrible experience for our customers. Right now, they have to request the calls from a central administrator, which requires time and resources that can otherwise be eliminated. Managers could also manage in real time without having to send a request for the call and then having to wait for the admin to get to the request and send it.
2 votes -
Call handling - option for mobile app only
With the Outlook app now being the only way to schedule meetings from Outlook, calls now ring to the Outlook app. There is an option to turn off the desktop app, but the outlook app and mobile app are bundled. If we disable Outlook ringing when the desk phone is called, we also lose the mobile app ringing. None of our users want the Outlook app for anything other than scheduling meetings.
1 vote -
Courtesy/Information Phone - Single Purpose
We used to have a phone in city hall that you could pick up and it would automatically call the mayor's office. This allowed them to get information. I was told this can not be done in RingCentral currently
1 vote -
Dial By Name with 4-5 digit dialing
Request to have the dial by name directory press option to have 4 to 5 digit dialing instead of 3.
1 vote -
Ability to send voicemail notification to Glip team using team email address
We would like to have email notifications from call queue voice mail go to specific teams created in Glip. We have set this up, but the email does not post to the Glip team. It appears to be a mail handling issue. Please fix this.
3 votes -
Don't hide emoji flyout menu on click
This is maybe new behavior so maybe my muscle memory needs resetting, but when I want to "Like" a post, I go over to the emoji place and click to see the flyout."NO. Stop clicking. Now you just hover. If you click, it closes the flyout. Arg."This is annoying for me anyway :) If you could allow me to click there and not close the flyout, I'd appreciate it.
6 votes -
Persistent presence 'dots' on Messages/Team chat/Contacts windows.
Still new to RC and exploring about - and finding that certain items, while seemingly logical, aren't programmed in. (Well, 98% programmed...)What I mean by this is there are the Presence 'dots' (status colors) for when you are seeing the users under Direct Messages displayed under Messages. green/gray/red/etc. As well as in other areas on the RC app.If the screen is set to show the Team members (the Pinned/Files/Images - sidebar) - why do the Dots not show up. Oh, they do if you hover over each one at a time - but that's not a good use of time.Unless…
8 votes
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