SMS option in IVR
It would be amazing for callers to be able to send a text directly from the IVR. Something like "Press 9 to send us a text" or something thereabouts. I don't know if it's technically possible, but if there could be some sort of speech to text or similar, it would be a great feature.
7
votes
Stan
shared this idea
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Kevin
commented
customer could be able to get certain forms or links sent to them by sms based on ivr menu choices.
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Belen
commented
It comes in handy for customers that call a business after hours (potential buyers). We should be able to address them on their prefered contact method, especially for E-commerce companies, and hopefully obtain profit out of the call backs or text messages.