6031 results found
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Refine Screen Scrolling on Messages
I often refer back to past chats with colleagues and it is very difficult to scroll through the messages with precision using the app (Windows version). First of all, unless I am in tablet mode, it is very hard to grab the scroll handle so you can scroll backwards and forwards. It is never where you left it either. If I move my cursor away from the app and immediately back into it, even if there were no new messages introduced in that split second, the scroll handle would move back up higher on the vertical scroll control.Second, when you…
4 votes -
Report/Export of Emails Listed for All Notifications
There is not a way to identify all email addresses that are listed in RingCentral to receive notifications for message only mailboxes. We have a need to determine if any terminating employee is listed in the notification field to receive notifications of faxes or voicemails for any mailboxes, and right now there is no way to do that without having to go through each mailbox individually.
3 votes -
Check Status Of others
On the phone APP (same APP for google chrome laptop), we are unable to check the status of other contacts and before I call someone, I would like to check and see if they are on a phone call
2 votes -
Requesting RingCentral App to not default to meeting info when using Microsoft outlook
If you want to use Microsoft outlook (not outlook 365), the scheduler keeps defaulting to "meeting info" . This happens in particular, when you do not have Outlook 365 or Google calendar conduit/mangaged calendar intergated. This causes for a bad user experience having to always change the defualt setting.
2 votes -
Forward voicemail messages only to a 3rd party phone number.
Would like to add the feature to forward only the voicemail messages to a 3rd party number, not calls included to forward.
3 votes -
Contact Ordering, Grouping from Classic to Unified App
It would be helpful to have the classic feature of being able to have group conversations as their own category (like favorites, teams and direct messages) and to be able to change the order of those categories: I really would like to see direct messages on the bottom of the list and not teams since it is the longest.
4 votes -
Customer is requesting that the Account Usage graphical view/download be available to them to get on their own.
Dir of Cloud Business Operations finds such data and knowing the trends will help with planning for growth in their org.
4 votes -
Pull calendar out of video and make it it's own icon
Pull calendar out of video conferencing and make it a separate icon similar to how Microsoft Teams does it.
1 vote -
Logo in email to not be sent as attachment
Many organizations that send outbound faxes email using @rcfax.com to send those faxes. If an email signature has a logo, they are being interpreted as attachments. The ask is for an automated way of preventing those from being consumed by RingCentral as attachments.
1 vote -
Option Add a non-Cyberdata paging device to the paging group
As per RingCentral article# 5925https://support.ringcentral.com/article/Paging-Frequently-Asked-Questions.htmlOnly paging device that can be added to the system are CyberData.Requesting to have an option to add an Axis SIP speaker- paging device and other over-head paging devices brand that works with SIP settings.
1 vote -
Non-Ring Central Numbers Added on Presence
To personalize each employee's experience, if numbers could be added to Presence/preset numbers on their desktop phones, it would streamline the process of dialing the same numbers every day - even if the admin hasn't added them as a company contact.
1 vote -
Add more outside forwarding options
Right now we're limited to 10 numbers to be forwarded to outside numbers. We need more because we're using Service Titan to track and monitor calls. We have close to 40 numbers, and all we can forward is 10.
3 votes -
would like the system to be able to call a customer as soon as they sign up for our service
It would be helpful so that our customers will know that their application has been received.
1 vote -
RC app Events feature enhancement
- Events should be easily copied from one date to the next. Can't do that at all now.2. Events should be allowed for bi-weekly scheduling. Now you only have monthly weekly, daily options.
1 vote -
Improve the Presence Extension Selection Screen
Currently when trying to configure presence on a phone, you have to click on each button, search for the extension and then assign it. This is a time consuming task if you have multiple extensions to add. I would like to be able to add multiple extensions at once and then be able to drag and drop the order.
6 votes -
Reminder Email for Unread SMS/Voicemail /Fax
It would be great if we get reminder email for any unread SMS/Voicemail/FAX for more than 2-3 days old ?
2 votes -
Call-Back Support
Call-Back allows a caller to a busy phone to press a call-back feature key (or sequence). The caller will now hear dial-tone and can use their phone for other calls. When the number they had requested a call-back on becomes available, the callers phone will ring (generally with a different ring-tone). When the caller answers that number, the call will be automatically placed to the original destination.
3 votes -
Add Direct Messaging to Outlook Inferface
we currently have Ring Central Desktop app and some associates have the RingCentral App integrated with Microsoft outlook.Wondering if while using the Outlook interface if we can direct message other associates, as we can with the Desktop interface.
3 votes -
Transfer to an extension from a cell phone
All of our agents use their cell phone as a virtual extension. When call call is transferred to them from RC, sometimes they need to transfer the call to another user/extension. It would be awesome if they could do that without using the RC app.
2 votes -
Ability to change Visibility settings for Folders
Now that Glip offers personal folders, I want to be able to set, on a per folder basis, whether I see all channels or only unreads or only unread @ mentions. For instance, in my favorites, I want to see all the Glip teams all the time, but maybe under my "junk glips", I only want to see "unreads"
3 votes
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