6031 results found
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Add Company number to Company Info/Auto Receptionist/Company Numbers settings
When using Multi-site, it can be difficult to find the numbers that are associated with a site and adding them to these locations would make it easier.
5 votes -
Adding Contacts Specific to Each Company Phone Number
The ability to add contacts per phone number within RingCentral. For example, your corporation has subsidiaries that perform separate and distinct functions, and each company has a separate phone number and associated contacts/clients, and all numbers are managed under the one RingCentral account.The ability to add callers to specific phonebooks for specific phone numbers being managed by RingCentral.
2 votes -
Remove 'advertisements' in the My Extension portal
When a user logs into 'My Extension' in Service Web, they are presented with links to "refer a friend and get rewarded" and "buy professionally recorded voice prompts". The request is that these messages not be presented.
3 votes -
Ability to have Administrator level control of user preferences within the RC App
Lumentum would like the ability to define user preferences at an admin level, currently it must be done at the user level. This includes the ability to disable calling at a specific user (rather than system wide), this is huge for Lumentum and stated that Zoom provides them with funcationality, defining meeting settings, notifications and the ability to enable @Team notifications by the admin and not the Team owner.
4 votes -
Ability to rename users
since it is being pushed to use RingCentral Video now over Meetings, it would be nice for the admin to have access to rename users.
4 votes -
Add BYOC numbers as Unassigned Users
The request is to allow BYOC numbers to be imported as an Unassigned User. The current process is to add BYOC numbers as: Auto-Receptionist, Audio Conferencing, Meetings, or Extension. It becomes a manual process to associate the BYOC DID to the user.
2 votes -
Create administrator message inbox in Service Web
The request is for the creation of an administrator inbox in Service Web so that essential customer communication can be forwarded to it. In that way, customer communication with respect to maintenance, port changes, etc. may be simplified and RC does not have to verify if customer admins or responsible communication parties have left the company.
1 vote -
Emergency Message / Announcement
Ability to record and play a message for callers to hear when any phone number in their RC Office account is dialed before moving on to the "normal" call flow logic for that phone number.
Customers have found a new need to play recorded emergency information to new callers on a variety of phone numbers in their RC Office account due to the current pandemic. It is a monumental task right now given an account that has several hundred or thousands of phone numbers with varying degrees of call flow logic.
Ideal solution: Record a message. Apply that message to…
4 votes -
Ability to customize activation pages for new users
Customer is requesting the ability to customize the activation pages for a new user.They want to remove the downloads page that a new user gets when they go through the activation steps.Kelly pushes out the RC Phone desktop app to the desktop through their Altiris deployment tool. Since they do this, they do not want users to download the application again or to download the RCApp application since they do not use this.
3 votes -
Tester Account Control Levers
The request is for tester accounts to have controls. This can be helpful for customers that need a sandbox environment as part of their strategic approach to technology, as RingCentral is currently not able to limit DLs or usage.
1 vote -
API for Outbound User Email for Faxing
Request is for customers to be able to leverage APIs to update Outbound Fax Email address for a Virtual or DL User so user does not have to manually do this action.
2 votes -
Need Hot Desk to behave similar to regular user.
Request is to have Hot desk calling functionality be the same as what a typical user experiences. For example:
- A user's call coverage paths do not work. If the user needs their extension to ring another user after three rings and then connect to original user's voicemail, this does not work.
- If the user wanted to ring multiple users sequentially, it doesn't work.3 votes -
Role/Permission for ordering billable items (numbers, users, devices, meetings)
Request is for a new option in custom roles that restricts ordering new billable items (numbers, devices, users, meetings). Currently there is no good way to restrict a local admin from being able to order new items unless you restrict that person from also being able to "see" those items. For example, a local admin needs to be able to change routing on company numbers or make changes to users, but the current permission allows them to perform changes in addition to ordering new things. The desire is to more granularly control admin permissions, with ordering as its own "extra"…
3 votes -
Ability to use AD group membership for SSO versus email
Administrators would like admin access to each UID for those large corporations that are made up of individual UIDs. This becomes an issue when each UID is using Forced SSO so there is no way to create individual home office user accounts in every UID. Leveraging AD Group Membership would solve this issue.
3 votes -
Change overflow call queue sequence to simultaneous order instead of setting it to just rotating.
Would like to add simultaneous order on overflow call queue.
1 vote -
Create logic to pass calling ext and calling name of user when dialed ext is call forwarded to "1700xyz"
Need to create "x-header" containing calling name and calling extension when the user dials an internal RC extension that is "call forwarded" to pattern beginning with 1700xyz where xyz is the legacy PBX ext being forwarded over a Custom Engineering SIP trunk. The use case is when we provide a customer with an Ext2Ext (closed user group dialing) SIP trunk from RC (via RCLEC SBCs) to a customer’s SBC and/or PBX, there is a current limitation in providing the calling RC user’s ext number and the user’s calling name (user in SW) when they are dialing virtual ext’s that are…
2 votes -
2 votes
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Mobile APP status via Service Web
The request is to be able to see if RC App mobile is online via service web. Currently, all of the mobile devices say offline.
3 votes -
Recording Script Entry Box for Prompts
In the ServiceWeb screens for Prompt recording, it would be helpful to have a text box where a user could upload the script of the recording. This allows them to read the script while recording, and ensures that the next person who views the prompt can see what the script is supposed to say if it needs to be re-recorded.
2 votes -
Need "dial zero" to be able to be uniquely assigned for each IVR Tree menu.
The customer has multi-site, but even within a site he needs to be able to set where "dial zero" goes for each IVR tree menu. For example if a caller dials zero in the support tree menu in Cleveland it goes to the Support team admin, if someone dials zero from with the Sales team menu in Cleveland, it goes to the Sales team admin.
3 votes
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