6026 results found
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Ability to customize activation pages for new users
Customer is requesting the ability to customize the activation pages for a new user.They want to remove the downloads page that a new user gets when they go through the activation steps.Kelly pushes out the RC Phone desktop app to the desktop through their Altiris deployment tool. Since they do this, they do not want users to download the application again or to download the RCApp application since they do not use this.
3 votes -
Tester Account Control Levers
The request is for tester accounts to have controls. This can be helpful for customers that need a sandbox environment as part of their strategic approach to technology, as RingCentral is currently not able to limit DLs or usage.
1 vote -
API for Outbound User Email for Faxing
Request is for customers to be able to leverage APIs to update Outbound Fax Email address for a Virtual or DL User so user does not have to manually do this action.
2 votes -
Outbound Caller ID Template Phone Numbers
The request is for user templates to leverage phone numbers assigned to sites while using the multi-site feature for outbound caller ID number settings. Currently, the only choices in the template for outbound caller ID number are "Company Numbers" and not the full list of other numbers currently associated to other sites.
3 votes -
Need Hot Desk to behave similar to regular user.
Request is to have Hot desk calling functionality be the same as what a typical user experiences. For example:
- A user's call coverage paths do not work. If the user needs their extension to ring another user after three rings and then connect to original user's voicemail, this does not work.
- If the user wanted to ring multiple users sequentially, it doesn't work.3 votes -
Role/Permission for ordering billable items (numbers, users, devices, meetings)
Request is for a new option in custom roles that restricts ordering new billable items (numbers, devices, users, meetings). Currently there is no good way to restrict a local admin from being able to order new items unless you restrict that person from also being able to "see" those items. For example, a local admin needs to be able to change routing on company numbers or make changes to users, but the current permission allows them to perform changes in addition to ordering new things. The desire is to more granularly control admin permissions, with ordering as its own "extra"…
3 votes -
Ability to use AD group membership for SSO versus email
Administrators would like admin access to each UID for those large corporations that are made up of individual UIDs. This becomes an issue when each UID is using Forced SSO so there is no way to create individual home office user accounts in every UID. Leveraging AD Group Membership would solve this issue.
3 votes -
Ability to have Administrator level control of user preferences within the RC App
Lumentum would like the ability to define user preferences at an admin level, currently it must be done at the user level. This includes the ability to disable calling at a specific user (rather than system wide), this is huge for Lumentum and stated that Zoom provides them with funcationality, defining meeting settings, notifications and the ability to enable @Team notifications by the admin and not the Team owner.
3 votes -
Change overflow call queue sequence to simultaneous order instead of setting it to just rotating.
Would like to add simultaneous order on overflow call queue.
1 vote -
Create logic to pass calling ext and calling name of user when dialed ext is call forwarded to "1700xyz"
Need to create "x-header" containing calling name and calling extension when the user dials an internal RC extension that is "call forwarded" to pattern beginning with 1700xyz where xyz is the legacy PBX ext being forwarded over a Custom Engineering SIP trunk. The use case is when we provide a customer with an Ext2Ext (closed user group dialing) SIP trunk from RC (via RCLEC SBCs) to a customer’s SBC and/or PBX, there is a current limitation in providing the calling RC user’s ext number and the user’s calling name (user in SW) when they are dialing virtual ext’s that are…
2 votes -
2 votes
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Recording Script Entry Box for Prompts
In the ServiceWeb screens for Prompt recording, it would be helpful to have a text box where a user could upload the script of the recording. This allows them to read the script while recording, and ensures that the next person who views the prompt can see what the script is supposed to say if it needs to be re-recorded.
2 votes -
Need "dial zero" to be able to be uniquely assigned for each IVR Tree menu.
The customer has multi-site, but even within a site he needs to be able to set where "dial zero" goes for each IVR tree menu. For example if a caller dials zero in the support tree menu in Cleveland it goes to the Support team admin, if someone dials zero from with the Sales team menu in Cleveland, it goes to the Sales team admin.
3 votes -
Download User List should include Caller ID by phone
Request is for the User List to also include Caller ID
3 votes -
No additional prompt for account info if signed in using SSO
SSO should not prompt for email/account info RC apps after sign in using SSO.
3 votes -
Limit emails from RingCentral to "all users"
Messages that are sent to all users can be disruptive. If all users got a notification of SSO enabled it will alarm a portion of the users.
3 votes -
Add BYOC numbers as Unassigned Users
The request is to allow BYOC numbers to be imported as an Unassigned User. The current process is to add BYOC numbers as: Auto-Receptionist, Audio Conferencing, Meetings, or Extension. It becomes a manual process to associate the BYOC DID to the user.
1 vote -
Changes to Extension List/Report
Include all extensions in the account for Users, Auto-Receptionist, IVR Menus, Site Extn, Call Queues, Paging Only, Shared Lines, Park, Limited Extensions. downloadable report or online list of ALL extensions in the account.
2 votes -
"Ring additional extensions" for Share Line Group
Option to ring other devices that just the Shared Line Group phones. In the event the call was picked up on one of the "other phones," the call would no longer be visible on the SLG.
2 votes -
Remove the RingCentral app page at end of activation wizard
The request is for the last page of the activation steps to be removed. Instead, would like to have the RC Phone app pushed to the desktop through the app deployment tool.
1 vote
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