Emergency Message / Announcement
Ability to record and play a message for callers to hear when any phone number in their RC Office account is dialed before moving on to the "normal" call flow logic for that phone number.
Customers have found a new need to play recorded emergency information to new callers on a variety of phone numbers in their RC Office account due to the current pandemic. It is a monumental task right now given an account that has several hundred or thousands of phone numbers with varying degrees of call flow logic.
Ideal solution: Record a message. Apply that message to any RC phone number. All callers hear that message before routing to their intended extension. Ability to scale multiple messages that can be used across any phone number (Emergency Message, Update Message, Something New Message, etc.).
Jeremy Fagan
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