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6026 results found

  1. Adding New Int'l Site

    Creating a new International Site via ServiceWeb doesn’t allow for a new home country code for the new int'l site to be added to the account before a GO DL is added to the account. The pull down menu options for this new site home country code lists only countries already on the account with a DL. It should be more seamless to create a new site without a GO DL for this new country.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Messages and Notifications User Permissions

    Currently there is a Permission in custom roles to restrict a user from accessing Messages & Notifications settings from SW but this permission is too restrictive when disabled for a user. There are certain things a user should be allowed to do and somethings not allowed. The ask is for more granular control of the different sections within each category (messages versus notifications). For example, allow a user to see all of the settings, but don't allow them to change the email address where notifications and voicemail to email are sent. Or don't allow them to turn on notifications via…

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Configure which Lines in a Shared Line Group can receive calls AND make calls

    For example, out of the provisioned 6 lines, lines 1-5 are configured for both inbound and outbound calls. Then Line 6 is configured for outbound only. This would help Healthcare customers ensure that someone is always able to dial 911.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Please add ability to make notes and tie to a given number.

    we do a lot of call backs and follow up and it would be great to use the RC app rather than using Zapier or some other app to dump numbers into our crm.  This would make RC a mini crm for tracking call history until a number is actually converted.   We would also be able to them track history in the mobile app too.  Don’t forget about the smbs who don’t want to pay for added services in order to track customer touch points.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. Unread notification should specify type

    when you see the number bubble for new/unread there is no further indication that it could be a text message or other message type other than missed call/voicemail. It would be nice to show new/unread for all types by default or at minimum show an indicator number next to each message type so we don’t have to guess.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Sort tasks by likes

    Let's say you're brainstorming with your team and start listing out some actionable ideas on a task list. It would be great if people could like individual tasks which could then be sorted by the number of likes to see the most popular ideas/actions. I believe Asana can do this.

    1 vote
    Under Review  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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