6040 results found
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Multiple unique user logins for shared extensions
Healthcare customers using RC Fax typically have different groups using the same fax numbers to fax HIPAA sensitive information. Currently, the RingEX portal doesn’t provide multiple logins on the same fax number. Sharing a login may not comply with security policies and may cause issues with HIPAA.
1 vote -
Save and re-use configs across accounts
For customers who will be building out similar configurations across many locations, it would be helpful to require a way to capture a reference configuration and replicate many times. Example:
- Users - phone type, role, dial plan (same extension #'s every location/position)
- Presence & intercom configuration, park groups, ring groups, hold music (system wide), OB caller-ID1 vote -
A TUI to access IVR features (announcements are the first priority)
By design, restaurants have no access to admin portal and can't make changes to messages. Some customers would like a Telephone User Interface access to announcements. For example, the ability to change recorded prompts/announcements in the call flow. This could be authenticated using either a PIN or only an available feature for a specific user.
1 vote -
Use Spreadsheet to add Presence Keys
Ability to use a spreadsheet to add Presence keys on the phones when building out a new site. Without this, 1 key at a time on 10 phones takes a long time.
1 vote -
Do not display 'Main Number' on Service Web's 'My Extension' Page
The request is to use verbiage other than 'Main Number' at the top of Service Web on the 'My Extension' Screen, as that could be confusing for End Users.
1 vote -
Expand Service Web<User Templates to include ability to manage templates for Shared Line Groups.
Currently, templates can only be created and applied to users. Shared Line Groups are used in retail scenarios and often require bulk updates.
1 vote -
Increase the fields "Job Title" and "Department" to 256 characters
This can be helpful when institutions have job titles and department names that are longer that 64 characters.
1 vote -
Billing Approvals
Request is for ability to assign billing approval limits within Roles, allowing Site Admins to add product/services to their site within the account up to a specified limit. If billing exceeds this limit, it gets escalated for approval by Super Admin.
1 vote -
Billing currency to be in INR (or other) currency
Some customers would like the ability to select a preferred billing currency.
1 vote -
Class of Service
Ability to allow international on a user basis on a UID. So, if 5 users on the UID need to make calls to Jamaica, the administrator can allow this on a user basis for the users to call that country while rest of the users can not. Today, a country is all or nothing on the UID.
1 vote -
Use a custom rule to direct call to specific number/IVR while in Single Level mode
This can currently only be done in multi level mode, but multi level mode restricts the ability to send calls to the main number to a specific person.
1 vote -
Ability to sort by "Msg" column under the "Users > Users With Extensions" table
Every other column in that table can be sorted except for the messages column
1 vote -
Page Numbers on top of service web pages when making changes
Add page numbers to the TOP of the service web pages when making changes to users, devices, numbers, etc. Additionally, once an object is clicked on and edited, consistently go back to where the admin originally was in the list of items they were changing. In other words, honor the page they were on and any filters that were set. This is an important feature to have for large accounts with thousands of numbers, users, and devices.
1 vote -
Save Filters On Phones & Devices page
When using filters on the Phones & Devices portion of Service Web, and the user clicks on the device they want to edit and save, when the user clicks the "back" button, the web page goes back to the proper Phones and Devices tab, but the filters end up being cleared. The admin then has to resubmit their filters, find what they are looking for next, etc. It's a lot of time and work when making a lot of device changes.
1 vote -
Adding New Int'l Site
Creating a new International Site via ServiceWeb doesn’t allow for a new home country code for the new int'l site to be added to the account before a GO DL is added to the account. The pull down menu options for this new site home country code lists only countries already on the account with a DL. It should be more seamless to create a new site without a GO DL for this new country.
1 vote -
Messages and Notifications User Permissions
Currently there is a Permission in custom roles to restrict a user from accessing Messages & Notifications settings from SW but this permission is too restrictive when disabled for a user. There are certain things a user should be allowed to do and somethings not allowed. The ask is for more granular control of the different sections within each category (messages versus notifications). For example, allow a user to see all of the settings, but don't allow them to change the email address where notifications and voicemail to email are sent. Or don't allow them to turn on notifications via…
1 vote -
Configure which Lines in a Shared Line Group can receive calls AND make calls
For example, out of the provisioned 6 lines, lines 1-5 are configured for both inbound and outbound calls. Then Line 6 is configured for outbound only. This would help Healthcare customers ensure that someone is always able to dial 911.
1 vote -
Please add ability to make notes and tie to a given number.
we do a lot of call backs and follow up and it would be great to use the RC app rather than using Zapier or some other app to dump numbers into our crm. This would make RC a mini crm for tracking call history until a number is actually converted. We would also be able to them track history in the mobile app too. Don’t forget about the smbs who don’t want to pay for added services in order to track customer touch points.
3 votes -
Unread notification should specify type
when you see the number bubble for new/unread there is no further indication that it could be a text message or other message type other than missed call/voicemail. It would be nice to show new/unread for all types by default or at minimum show an indicator number next to each message type so we don’t have to guess.
4 votes -
Sort tasks by likes
Let's say you're brainstorming with your team and start listing out some actionable ideas on a task list. It would be great if people could like individual tasks which could then be sorted by the number of likes to see the most popular ideas/actions. I believe Asana can do this.
1 vote
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