6040 results found
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Indicator if a person is speaking English or Spanish.
For Incoming calls, it would be great if we could see an indicator if the caller speaks English or Spanish.
2 votes -
Add option to set a time limit to automatically rejoin call queue after # minutes.
We have users that remove themselves from the call queue when they go on break, but then forget to put themselves back in. Even if we could select the time limit that they can take themselves out of queue, so that they would automatically go back in queue after 15 minutes. Select 15, 30, or 60 minutes.
3 votes -
Include the voicemail greeting to automatic call recording or the voicemail left
. We want a feature wherein the voicemail greeting that the caller heard on the call or before they left a voicemail should be included on the actual voicemail left. If the automatic call recording is turned on, we need the actual voicemail greeting that the caller heard to be included on it.
7 votes -
Add GrowthZone/Chambermaster Integration
Sync between RingCentral and GrowthZone/Chambermaster so that when customers call in, their contact information automatically pulls up in the GZ/Chambermaster system. This save a bunch of time looking people up.
1 vote -
Service Status Notifications-Announcement Only Extension
Feature to have Service Status Notifications sent to a Message Only Extension or Announcement Only Extension
1 vote -
Allow the app to open in different windows to use two different company faxes with RC
We have two fax numbers with Ring Central and need to access both at the same time. It would be nice to open the app on two different windows to access each fax number individually at the same time.
1 vote -
Comment box for disclaimers of sort
to have a space for users to set their pre-set comments for faxing out instead of manually typing it per fax
1 vote -
Add the ability to forward call queue calls to announcement only
The customer wants to remove the ability of the caller to leave VM when no one answers from the call queue member and have an announcement option available just like the settings on users
1 vote -
Grouping Contacts within RingCentral App
There needs to be an option to group contacts within the RingCentral app. This allows users to send specified texts to the contacts in the group, instead of just creating a group text. The groups can be labeled to better organize the conversations.
6 votes -
Disable outbound sms
Please allow me to register for TCR and then disable outbound sms. We want to be able to receive verification codes but don't want to have to keep up with all of these rules and make sure all employees are up to date. I need to be able to prevent employees from unknowingly breaking some rule.
9 votes -
Other option in Call queue waiting time if member is unavailable
Setting that will give other options in the Call queue waiting time if the member is unavailable, busy, or in a meeting
1 vote -
Pick A Call Park Location
Be able to park a call on a number of the users choosing. We have several departments and each one used certain numbers. For example the 800 line would use numbers in the 20's and book keeping would use the 30's. Also each user would typicaly use the same number. So if you heard Bob on the overhead page call your name you know he uses park 24 and if it was Jane she uses park 23.
1 vote -
Increase HUD and appearance feature to more than 100 extensions. At least 200.
I have maxed out the 100 number of HUD users. I need to add more since we are hiring people every day. All the agents are telling me that it is no possible. We really need to be able to see more than 100 in HUD. As of right now we at least need 130. Please increase number of appearance and HUD ussers.
7 votes -
make call handling rights more granular in roles
Please make call handling rights more granular in roles. For instance allow users to set direct forwarding but not change the personal business hour settings.
17 votes -
Use # and * in IVR to forward calls
A feature in the IVR menu to add an option when # and * in Default IVR Settings to select a call forwarding option to call queue, user extension, and message only extension
1 vote -
We would like to be able to see incoming or missed calls as well as any SMS messages being sent by the user.
We would like to be able to see incoming or missed calls as well as any SMS messages being sent by this user.
1 vote -
Feature to forward the voicemail to a different platform such as Klara
instead of the VM being stored on RingCentral, another platform will handle the call and route directly to the platform's VM system. We are using Klara, if that helps.
1 vote -
SMS notification system with an attachment
The customer is requesting if it would be possible to create SMS notification for an extension including the attachment attachment
2 votes -
Video calling should also be a feature of Yealink phones with cameras.
Yealink phones with cameras should have the same video calling capabilities as Poly VVX phones.
2 votes -
Just keep ringing the mobile and desktop app
Just keep ringing the mobile and desktop appCustomer dont want to have the play announcement or voicemail thing.75seconds is not enough as per the customer
3 votes
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