6031 results found
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Inviting Meeting Attendees cannot do screenshare
invited participants for meeting [via meeting link] cannot do screen sharing
1 vote -
Capture RC App and RC Phone App login information in Audit Log
I would like the ability to see when users attempt to login and register their phone. The login information to the web portal is captured but not the apps. This would be helpful in troubleshooting call handling issues and user behavior (like using wrong username or password).
28 votes -
2FA via Authenticator app (Google or 1Password etc)
Since email and sms are insucure methods of authenticating, it would be great to allow the use of authenticator apps such as Google Authenticator or 1Password to create the one time codes. [https://www.techtarget.com/searchsecurity/definition/time-based-one-time-password-TOTP]
2 votes -
Unified Inbox Custom Filter
Would be nice to set custom default view filters for the unified inbox (aka only view voicemail and texts to keep faxes separate, only view certain shared voicemails, only view voicemail, etc.. I know you can view voicemail under its own tab but you cannot view multiple shared voicemail extentsion at the same time.
2 votes -
The ability to automatically change a number on the admin portal
The ability to automatically change a number on the admin portal
2 votes -
option to send a message to video pro user
ability to send internal message to users that is not part of the company directory
2 votes -
Ability to subscribe to call logs filtered by queue and date range
I wish to be able to create a subscription to deliver weekly reports based on a specific queue and date range, which includes ALL calls (answered and missed), including the expanded trail of each call. Unfortunately, Performance Reports in Analytics only produces answered calls and does not include missed calls.
2 votes -
Outbound Automatic Call Recording filter when calling certain US location that requires 'Two Party Consent'
Two Party Consent' or 'All Party' states, which prohibits recording of a call without the consent of all parties to the communication before recording the conversationfor RingCentral users whose line of business that are heavy on outbound calling and needed the recording for quality, training and review purposes
3 votes -
Call Park | Yealink BT Cloud Phone
Feature Request : Call Park | Yealink BT Cloud Phone Details : Want to be able to use the Call Park Feature for BT accounts using Yealink Desk phones Significance of the feature : To further maximize the call park feature using the yealink desk phones not just on their application. Current behavior : Not allowing to choose the call park call extension using his Yealink Desk phone. Brand : BT Business
1 vote -
I want to send a first text manually but I want it to also trigger a series of automated text...
I want to send a first text manually but I want it to also trigger a series of automated text that go out after wards for marketing purposes. The first text is an introduction with follow up text designed to inform customers and / or to get them to opt in to an email / text list campaign.
1 vote -
Edit individual events within a repeating schedule.
If an event is set to "repeat", ex. weekly or monthly, it would be helpful to have the option to edit the description section (and possibly other details, like the "location") of single events within the series...for example, a weekly meeting that features a different topic each week.
1 vote -
Itemized Billing for User Extensions' Usage
We would like to see our billing invoice to include the itemized usage for every user extension.
1 vote -
Add option to see how many people are waiting in queue groups.
It would be nice to be able to monitor how many people are waiting in a certain call queue group and what the average wait time for that group is. This would be helpful for assigning users to different queues they dont normally handle when wait times are high.
1 vote -
Incoming caller ID name should not show on other extension
Caller would like not to show the caller ID name on the extension when receiving calls.Example:Caller ID name should only show on the main super admin extension when receiving calls and on the other extension should only show number.
1 vote -
Disable the ringing or greeting of the called number
Customer would like have the option disable the ringing or greeting of the dialed number. Ringing and Greeting overlaps with his Automatic Call Recording announcement.
1 vote -
Allow Disable Email Notification for Call Queue Voicemail to Co-Recipient
With the rollout of the feature in ENTCOM-I-84 (see https://support.ringcentral.com/article-v2/Managing-share...), Feature is indeed implemented, though to get it to work I had to have a support agent turn it on for our company account.One point of note, it would seem that once you add co-recipients to a Call Queue, when a new voice message comes in those co-recipients are being notified by email of the new VM. The new feature adopts that individual user's notification settings and sends them an email notification - even if the Call Queue group they're assigned to has notifications turned off. It would seem…
5 votes -
Custom modification of extension permissions in Admin Portal
Creating a custom role for permission sets to start as a base is painstaking if an Admin only needs to change a minor permission on a user's permission set. Especially if it is only for one user and is not something that you need a custom role template created for that may not be applied to multiple users. Maybe a modify button under roles/permissions that offers an option to select or deselect individual permissions and Include the functionality of permission dependancies. This would be an awesome addition that would reduce the time it takes to modify extension permissions and would…
5 votes -
Change DND color from green to red
When a person is on DND in DSSKey it still shows them as Green. If we could change this to red when the person is on DND it would keep us from transferring calls to someone out of office. Also, it allows supervisors of employees to see when they are away without having to go into the app.
6 votes -
Admins needs the ability to disable MVP features
A company may use other services for video meetings, chat, etc. Please allow admins to disable certain MVP features for all users
8 votes -
Block Calls
I contacted support to ask how to Block calls for our internal paging system for all external lines and only allow calls from internal extensions. Currently anyone can call that number send a page throughout the organization. They told me to go to the extension and under the Block Option "All Calls" and put in our main number on the exception list. Well that Block All Calls with the exception does NOT work as intended. I am asking, to please fix things that should work. It is exactly the feature I need.
8 votes
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