6031 results found
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Add Ability For User to Access other User Mailboxes Without that Malbox Pin or pwd
HR departments have a need to access voicemail boxes when users are on vacation or leave without actually knowing the users pin or password. Sharing credentials for multiple mailboxes is not practical.
6 votes -
List audio devices in order of priority
At home I have a different headset than at work. Every time I switch between working from home and the office I have to go into my RC settings and change them. Instead of choosing a specific audio device, it would be better to have a list of microphones and speakers and put them in priority so this would be set once and for all. If my home headset is attached, it would automatically use that. If my work headset is attached it would use that. The internal microphone and my laptop speakers would be the lowest priority so they…
7 votes -
Option to Bulk Download Recording
Please have an option to bulk download recordings (meeting, call logs, etc.)
25 votes -
Option to disconnect one party in a conference call
We should have the option to disconnect the last call dialed or either number dialed in a conference call if we initiated the call our ourselves with both numbers.
22 votes -
Message data export on admin portal
The option to download the message data export via admin portal.
1 vote -
Default permissions under the Presence tab
Customer wants to have a default permissions under the presence tab, so no need to add permissions or anything as per the customer
1 vote -
Lead Vendor Custom Caller ID
We have several lead vendorsWe want the client to hear the name of our company when they call in, but we want our loan officers to be able to see the lead vendor name & the type of client they have on the phone when the call is coming in. So if i give my lead vendor auto receptionist number 111-222-3333 for example - and i want them to dial this number when they have a VA Home Loan client on the phone - then i want my loan officer to see the lead vendor name - VA when the…
1 vote -
Splitting Automatic Call Recording message for different languanges
It would be great if when setting up an IVR with different language options that the message in Automatic Call Recording can be split for these different languages. Currently it plays the one message for all options so if the message is in english and plays to a French language option so to say... well clients that speak frech but don't know English wont understand the message.The message can maybe have at most two languages play without it becoming unpractical but it would be much better to have the message focused to the specific language.
3 votes -
Better options for access to queue mailboxes when HIPAA restrictions are enabled
When HIPAA is enabled, the functionality of receiving VM, Fax and text as attachments to the notification email is disabled. It would be great if there was a method to deal with this loss of functionality. A couple of suggestions:-Send email notifications fully encrypted so not a violation of HIPAAor- Allow TLS partner connections for encrypted email tunnels
4 votes -
Add external fax # to Cover Page
Would like to be able to add an external fax# as the Return Fax# for fax Cover Pages. We use it for sending faxes ONLY.
5 votes -
Dial by Extension via Multi Level IVR
The option to dial by extension using the Multi-Level IVR
10 votes -
Dial a call queue from a button
At times we have staff that call department queues. We can't pick a queue from the telephone presence selections, so we need to create an extension that forwards to that queue as a work around. It would be nice to be able to just select a queue as a button option. It would also be nice to be able to use "Call Monitoring" and "Pickup" buttons in the same way. For now we need to program those on the individual phones, and then have a custom template applied to the phone using both presense and manually programmed buttons on the…
8 votes -
Change inbound caller id NUMBER format
Give the customer the ability to change the way an inbound number appears. For instance we currently had a customer integrate their fax server and previously the inbound number was formatted like this: 239/123-4567. Now when they get a fax, the inbound number shows up like this: +12391234567 and this is causing then to have to reprogram their fax server.
4 votes -
The default key 1 and 2 under Presence option in Admin Portal can be edited and change for other user ext number.
The default key 1 and 2 under Presence option in Admin Portal can be edited and change for other user ext number.
3 votes -
Remove Toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
Please add a feature on the service web where the customer can remove the " Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
3 votes -
Microsoft Teams connection to truly follow the calendar
To have Microsoft connection to truly follow the calendar so that when in a meeting it will auto go to a do not disturb and then back to available when out of the meeting. Another nice item would be if it follows the MS Teams so if you are on a general call (it goes red) that it would do the same.
8 votes -
Paging logs
Requesting to add Paging logs to be included on the Call Logs in Admin Portal
4 votes -
Jupiter App HUD Interface Same As The Phone App
Make the HUD interface of the RingCentral App the same way as the RingCentral Phone app that the caller displays directly underneath the Extension Users.
2 votes -
Dial emergency number (911) from hot desk phone without logging in from a user extension
can still use hot desk phone when dialing an emergency number (911) without logging in from a user extension
1 vote -
visual indicator of the call queue caller ID
If we can add a feature where in once calls are coming in to a call queue, it will show on the members device/phone if it is a RingCentral number or not.
1 vote
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