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1349 results found

  1. Restrict Email Updates to Authorized Domains in User Profile

    Feature Request: Restrict Email Updates to Authorized Domains in User Profile

    Description:
    Add an option in the RingCentral Admin Portal that allows Super Admins to enforce email domain restrictions for extension profiles. This feature would restrict users from updating their email addresses to ones outside of the company's authorized domains. When enabled, if a user attempts to enter an email address that is not part of the pre-approved domain(s) (e.g., @company.com), the system will block the update and display a notification explaining the restriction.

    Features and Capabilities:
    Domain Restriction Setting for Email Updates: A setting within the Admin Portal under…

    11 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. Rule/Time to set up when RingCX Alerts Notification Email will be sent.

    A rule should be added for the ability to set up a time when Alerts Notification Emails will be sent. Current behavior, notifications will be sent anytime when the rule is met per Interval, with no option to set up a time.

    6 votes
    Needs More Information  ·  0 comments  ·  RingCX  ·  Admin →
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  3. Dial 911 On RingCX Agent Platform

    Ability to dial 911 or 988 on RingCX Agent platform

    4 votes
    Under Review  ·  1 comment  ·  RingCX  ·  Admin →
    How important is this to you?

  4. Cancelling a requeued call

    Currently, if you requeue a call and select say on the call, there is not a way to take the call back. If you click end call, it will disconnect the call. There is no option to cancel the requeue. With transferring calls, you can cancel the transfer, but you cannot cancel a requeue.

    3 votes
    New  ·  2 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  5. Option to see the number of calls are in queues and agents statistics

    currently an agent cannot be logged into bot the Ringcx web app and the RingCX Salesforce integration. This means agents that use salesforce with the ringcx integration cannot see how many calls are in the ques they log in to or their agent stats. Please make that information available to the ringcx salesforce integration

    7 votes
    Under Review  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  6. Feature Request: Queue Identification for Agents via Marquee Display for RingCX

    Currently, RingCX does not provide a Marquee feature to display the originating queue for incoming calls. Although the Agent Whisper feature can play a brief recording (such as the queue name) before the call is connected, there is no visible indication of the originating queue once the call is in progress.

    Proposed Solution:
    Implement a Marquee display or a similar visual indicator on the agent's interface that shows the originating queue for incoming calls. This would allow agents to quickly identify which queue the call is coming from without needing to rely solely on audio cues through the Agent Whisper…

    4 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  7. Emergency response location as potential breach of GDPR regulation

    Admin users are able to view standard users' emergency response locations, which may be considered a potential breach of GDPR regulation

    https://www.ringcentral.com/us/en/blog/ray-baums-act-compliance-with-ringcentral-mvp-location-awareness/

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  8. Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

    Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. Simultaneous Ring option for Call Queues/Skill

    It would be nice to have an option to ring all agents simultaneously under a Call Queue. This would:

    • Provide the possibility of a shorter wait time for callers
    • Avoid caller abandons
    • Help in user data analyzation on who picks up the most/least calls

    3 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  10. Impersonated admin showing incorrectly in the audit trail

    We need an update to the Audit Trail.

    Currently, if one person who is an Admin, logs in on behalf of User Name, then it shows the 'user' in the audit trail, not the 'admin on behalf of' details.

    In Engage Digital, this shows "Admin on behalf of user X" as it does in RingEX.

    15 votes
    Implemented  ·  0 comments  ·  RingCX  ·  Admin →
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  11. Grouping & Organizing Contacts in "Favorite Contacts" and the "HUD"

    It would greatly enhance usability and efficiency if users had the ability to organize or group contacts within the "Favorite Contacts" section and the "Heads-Up Display (HUD)" in the RingCentral platform.

    The implementation of this feature would allows users to create custom groups or folders within both the Favorite Contacts list and the HUD. This would allow for better organization, quicker access, and a more intuitive user experience—particularly for users who manage a large number of contacts, departments, or teams.

    Suggested Examples could be as follows:
    --Department Grouping: A receptionist or operator could group contacts by department (e.g., Sales, Support,…

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  12. RingCX bulk upload on phonebook

    Requesting to have the bulk upload on directories under RingCX. Uploading new contacts on directories have only one option to upload one by one. If needing to upload hundreds of contacts, that will take time.

    Creating global phone book entries in RingCX screenshots of options attached.

    3 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  13. The ability to adjust auto-replies and forwarded email spacing through email templates customization.

    The ability to adjust auto-replies and forwarded email spacing through email templates customization.

    2 votes
    New  ·  1 comment  ·  RingCX  ·  Admin →
    How important is this to you?

  14. CXone Agent - Ability to view 'Coming Up' schedule events

    Request to add a “Coming Up” schedule events feature within the CXone Agent interface, similar to what exists in MAX Agent. This enhancement would display the next scheduled events—such as Break, Lunch, or End of Shift—directly on the main screen, allowing agents to view time-sensitive schedule items without needing to navigate to the full schedule tab. The feature would pull real-time data from existing scheduling APIs and display events occurring within a short time window (e.g., the next 60–90 minutes). The “Coming Up” panel should be lightweight, auto-refreshing, and clearly visible, showing event type, start time, and optionally, a countdown.…

    2 votes
    New  ·  1 comment  ·  Contact Center  ·  Admin →
    How important is this to you?

  15. Ability to Move Users Between Groups in RingCX

    Current Behavior:
    At present, when managing user groups in RingCX, a user must be manually deleted from one group before they can be added to another. This process is time-consuming and prone to errors, especially when handling multiple users.

    Requested Improvement:
    Introduce a "Move" or "Drag and Drop" feature that allows admins to easily transfer a user from one group to another without having to delete and re-add them.

    2 votes
    New  ·  1 comment  ·  RingCX  ·  Admin →
    How important is this to you?

  16. Ability for Agents to change their own signature

    In RingCX, provide the ability for an agent to manage their own Email signature as well as the ability to add links and images in the email signature to really make it customization and professional

    3 votes
    New  ·  1 comment  ·  RingCX Digital Only  ·  Admin →
    How important is this to you?

  17. Feature Request: Default Site Setup Templates

    Feature Request: Default Site Setup Templates

    Dear RingCentral Product Team,

    I would like to submit a feature request for the ability to create Default Site Setup Templates within the RingCentral Admin Console. This feature would significantly improve efficiency and reduce manual work when setting up new sites with standard configurations.

    Feature Overview
    • The ability to create and apply templates for new site setups would allow for consistent configurations across multiple sites. The template could include predefined settings, such as:

    • Main number, fax number, and third external number for call queues.

    • Routing rules for the main line, including…

    7 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  18. SPOG: Automatically set caller id

    The Issue:
    Right now, when agents log out and back in, the system defaults to showing the RingCX caller ID. This is how it’s designed, but it means agents have to remember to switch to their RingEX extension before making a call if they want their extension to show. It’s easy to forget and leads to the wrong caller ID being used.

    Suggested Feature:
    Make the system automatically pick the right caller ID based on the kind of call:

    If it’s a call from a RingCX queue, show the queue or company main number.

    If it’s an internal call (extension…

    2 votes
    New  ·  1 comment  ·  RingCX  ·  Admin →
    How important is this to you?

  19. Feature Request: Report on Transferred Call Destinations in RingCX

    I am writing to submit a feature request for RingCX that would greatly benefit our clients. Specifically, I am looking for the ability to generate a report that details the specific numbers to which calls are being transferred.

    Use Case:
    One of our clients has requested this feature to analyze their call transfer data. They need to determine the percentage of inbound call volume that is being transferred back to an internal IT phone number. This data is crucial for them to optimize their call routing and improve overall operational efficiency.

    Requested Feature:
    Report Type: Call Transfer Destination Report
    Details…

    10 votes
    Under Review  ·  4 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  20. exclude specific area code in local connect

    Ability to add the ability to specify a particular area code when setting up or managing the Local Connect Bucket? This feature would help in targeting specific geographical regions more effectively.

    3 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?
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