524 results found
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3 votes
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Presentation mode from Share option
Would be nice to be able to jump to presentation mode right from the Share button.
3 votes -
Remember last n conference IDs
This would be helpful so I don't need to remember them, or copy them from invites.
3 votes -
2 factor authentication so that only those who get the 2 factor password can only join
This will help in keeping meetings secure.
3 votes -
Mute button to be made BIG
Mute button to be made BIG
3 votes -
Group Messages By Sender
The Messages screen is difficult to read because the messages are equally spread out even when sent by the same person at a similar time. NAME 1: messageNAME 1: messageNAME 2: messageNAME 2: messageNAME 1: messageI recommend messages from a single user in a chat window be grouped for easier review. NAME1: messagemessageNAME 2: message messageNAME 1: messageThank you.
3 votes -
in RC Video, quick access to Recent Meetings
In RC Video, even if a Meeting is not recorded, show recent meetings with Duration, Participant names, speaker time, chat, and if recorded link, access to recording. Even though this is in analytics, but easy access to history has value to see who attended and for how long and stats around the recent meeting.
3 votes -
Enable Caller ID Name (CNAM) Display on 911 Calls
Our current VoIP setup successfully transmits the Caller ID phone number (ANI) when calling 911; however, the Caller ID name (CNAM) is not displaying to the PSAP.
Local government inspectors now require that emergency calls made from businesses show both:
The Caller ID number, and
The company/Caller ID name
Current Behavior
ANI (phone number) is displayed correctly on 911 calls.
ALI location information is provided.
Caller ID Name (CNAM) does not appear.
3 votes -
call queue members
Ability to add more than 10 members to the call queue when ringing simultaneosly.
2 votes -
Survey after inbound phone call
I'd like to have ringcentral to have the capability after the phone call it automatically generates a survey for this phone call and for that extension.
Example ext. 101 receives the call after that call ringcentral will send an email to the customer for the experience for that representative
2 votes -
RingCentral APP AI Notes on Max Agent
It would be great if AI Notes is implemented on Max Agent while RingCentral App/Dialer is a taking notes for agent easier.
2 votes -
Uploaded contacts via service web should show on the phone for incoming calls
Uploaded contacts via service wed should show on the phone for incoming calls
2 votes -
global conference number
Have the option to use a toll free number as a global conferencing number for all the admin to use.
2 votes -
Add external contacts without completing the template
The customer requested the ability to manually add external contacts to the RingCentral app and make them available to all users without completing the template. The customer refused to fill out the template because they will be adding contacts daily.
2 votes -
Add the ability to create sub tasks assigned to different team members.
Example: Main task: write report - team A, Sub task 1: get numbers - team member A, sub task 2 write section B - team member B, Sub task 3: finalize report - Team member C,
Main task is complete after all subtasks are completed by team members.
2 votes -
Billing Contact info to send notifications to multiple email addresses
- Our customer called and he also wants to receive RingCentral offers and billing updates like how is the email in billing contact info is receiving updates.
- Educate cx that the billing contact info can only take one email putting multiple emails to its box is a feature request
2 votes -
add a youtube video feature increase you want to show a friend a video you dont have to present it or get a link you can just tell them ...
...to search it up.
2 votes -
Call Me feature should be available prior to meeting start
The Call Me feature is great, it saves a bunch of key punching for access codes and passwords, but it is not available as an audio option if the meeting does not start on time. Please allow the "Call Me" audio feature to be enabled at all points on the meeting.
2 votes -
Include easier access to personal meeting id or current meeting id from adhoc meeting
When starting an adhoc meeting. Would be nice to have a way to copy meeting URL to share with others witthout digging into settings
2 votes -
Support for Picture in Picture for iOS 14
iOS 14 will allow PiP for iPhone and iPad. Not sure what our iOS user base % is, but it would be great to be able to do other things on my phone and still see the video feed https://www.macrumors.com/guide/picture-in-picture/
2 votes
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