Settings and activity

14 results found

1. AI call summary in the admin portal

   19 votes

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   New  ·  3 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Ted supported this idea  ·  Aug 20, 2025

2. Auto-email AI Assistant phone call transcripts to RingCentral User

   7 votes

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   New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Ted supported this idea  ·  Aug 20, 2025

3. The ability to see all user AI Call Notes

   17 votes

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   New  ·  3 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Ted supported this idea  ·  Aug 20, 2025

4. AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls

   2 votes

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   New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Ted commented  ·  Aug 13, 2025  ·  Edit…  ·  Delete…

   I love the AI notes feature. However, my salespeople always add a consultant to the call (three-way call) once they get a prospect on the phone. Unfortunately, this terminates the AI notes feature, which renders it useless for the most important part of a call.

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   Ted supported this idea  ·  Aug 13, 2025

5. Add the option to export AI notes and transcripts through the admin portal

   26 votes

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   New  ·  2 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Ted supported this idea  ·  Aug 13, 2025

6. Email AI Receptionist Call History Summary After Each Call

   14 votes

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   New  ·  1 comment  ·  RingSense & AI » AI Receptionist  ·  Delete…  ·  Admin →
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   Ted supported this idea  ·  Aug 13, 2025

7. Silence Transcribing Announcement

   50 votes

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   New  ·  7 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Ted supported this idea  ·  Aug 13, 2025

8. Permanently minimize the AI Notes and Transcript box

   85 votes

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   20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

   Ted supported this idea  ·  Aug 13, 2025

9. Disable "AI is taking notes" when on call

   157 votes

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   37 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

   
   

   While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

   
   

   Thank you!

   Ted supported this idea  ·  Aug 13, 2025

10. Generate Notes for All Calls

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    4 votes

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    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Ted supported this idea  ·  Aug 13, 2025

11. Manager Access to Automatic Call Notes (AI Transcript) for Other Users

    4 votes

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    New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Ted supported this idea  ·  Aug 13, 2025

12. AI notes for Conference calls

    17 votes

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    Planned  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ted supported this idea  ·  Aug 13, 2025
    An error occurred while saving the comment
    Ted commented  ·  Aug 13, 2025  ·  Edit…  ·  Delete…

    I love the AI notes feature. However, my salespeople always add a consultant to the call (three-way call) once they get a prospect on the phone. Unfortunately, this terminates the AI notes feature which render it useless for the most important part of a call.

    Save Submitting...

13. Automatic Recording on RCV

    46 votes

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    Planned  ·  15 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Ted commented  ·  Mar 1, 2022  ·  Edit…  ·  Delete…

    This is critical. Must keep using Zoom which offers this feature.

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14. Allow Transcription of Meeting

    44 votes

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    Implemented  ·  10 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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