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Settings and activity

14 results found

  1. AI call summary in the admin portal

    20 votes

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    New  ·  3 comments  ·  RingSense & AI » Other  ·  Admin →
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    Ted supported this idea  · 

  2. Auto-email AI Assistant phone call transcripts to RingCentral User

    8 votes

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    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Ted supported this idea  · 

  3. The ability to see all user AI Call Notes

    17 votes

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    New  ·  3 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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  4. AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls

    2 votes

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    New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Ted commented  · 

    I love the AI notes feature. However, my salespeople always add a consultant to the call (three-way call) once they get a prospect on the phone. Unfortunately, this terminates the AI notes feature, which renders it useless for the most important part of a call.

    Ted supported this idea  · 

  5. Add the option to export AI notes and transcripts through the admin portal

    27 votes

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    New  ·  2 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Ted supported this idea  · 

  6. Email AI Receptionist Call History Summary After Each Call

    17 votes

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    New  ·  2 comments  ·  RingSense & AI » AI Receptionist  ·  Admin →
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    Ted supported this idea  · 

  7. Silence Transcribing Announcement

    53 votes

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    New  ·  7 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Ted supported this idea  · 

  8. Permanently minimize the AI Notes and Transcript box

    85 votes

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    20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ted supported this idea  · 

  9. Disable "AI is taking notes" when on call

    160 votes

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    37 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.


    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.


    Thank you!

    Ted supported this idea  · 

  10. Generate Notes for All Calls

    4 votes

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    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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  11. Manager Access to Automatic Call Notes (AI Transcript) for Other Users

    6 votes

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    New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Ted supported this idea  · 

  12. AI notes for Conference calls

    19 votes

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    Planned  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Ted supported this idea  · 
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    Ted commented  · 

    I love the AI notes feature. However, my salespeople always add a consultant to the call (three-way call) once they get a prospect on the phone. Unfortunately, this terminates the AI notes feature which render it useless for the most important part of a call.

  13. Automatic Recording on RCV

    46 votes

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    Planned  ·  15 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Ted commented  · 

    This is critical. Must keep using Zoom which offers this feature.

  14. Allow Transcription of Meeting

    44 votes

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    Implemented  ·  10 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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