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304 results found

  1. Ability to Change Implicit Team Names

    Currently, an implicit team is built when you assign a user in the system a manager. That manager's name will be the team name (John Doe's Team) and cannot be changed. Many customers would like to be able to edit this team name because they have teams that are not associated directly with that manager. Ex. John Doe is the manager of Target Hospital Denver and has an implicit team so that he can only see his Target Hospital Denver team. A regional director wants to see all hospitals teams, but doesn't want to see John Doe's name, just the…

    22 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  2. Option to permanently remove access for RingSense on the RC App

    An option to remove the icon from the RingCentral App that routes to RingSense. This works for companies that are using a specific extension to log in multiple members of the organization using the same credentials for the app. Access directly to RingSense may cause security issues if the members logging in are not supposed to be able to access RingSense.

    2 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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  3. To have the ability or option to transcribe an existing call Recording

    We would like to have the ability to transcribe an existing recording. In case the notes or transcript were turned off during a live call, we can still have the option to transcribe a recording.

    5 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  4. Manage Post-call Summary and Automatic notes account wide via Admin Portal

    We would like to have the capability to configure or manage Post-call Summary and Automatic notes via the Admin Portal. This will be a great help for us Admins to manage user-level AI settings.

    10 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  5. integrate ringsense to lawmatics

    Requesting to be able to integrate lawmatics crm to ringsense

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  6. AI call summary in the admin portal

    View the AI call summary in the admin portal for all users and their calls

    12 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  7. Add notes as user

    Not looking for AI feature but want to have ability to add notes as a user from the call recording.
    -something where he can type in notes next to the call recording - not AI generated. something that can add the columns, date time, duration.
    can add columns to it manually or that he can plug in himself or edit/add the notes for the call that is already recorded.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  8. Searchable Call Tags in RingSense

    ability to tag calls in RingSense with an account number or other ID, either by editing the summary, adding a comment or other method, and have that be searchable.

    5 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  9. Separate Note Deletion and Call History Deletion

    Currently if you delete an AI note from a phone call it also deletes that call from your call history. I would like to see these separated so you can delete the note but leave the call in your call history if needed.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  10. When using Ringsense with Salesforce and Click To Dial, Record Summary/Transcript of the Call to SF Contact Record

    When using click to dial from Salesforce the Ringsense call summary/and or transcript should auto log to the SF Contact record.

    At the moment if you dial manually the contact from Deskphone the call record does log, but when using click to dial it does not.

    I suspect this part of the call set up process that after clicking the phone number in the SF contact record RC first calls your local, when picked up it completes the call to the contact phone number.

    For some reason Ringsense is seeing the outgoing call as a call to originating caller (me)…

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  11. Change AI Pre-recorded Message

    Change AI Pre-recorded message before transcribing

    4 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  12. Automatically Enable AI Transcription,Notes as soon as call connects

    Allow calls to initiate the Smart Notes and transcription as soon as the call connects weather its inbound or outbound. Also add option for Super Admin to controls to allow or not the users to pause the transcription or recording.

    5 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  13. User AI Writer with Outlook integration to launch email client

    Enhance existing integrations with Outlook to use Ai writer to automatically launch new message window to send email from RingEx.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  14. download transcript after the call is finished

    Costumer would like to be able to download the transcriptions ones the call is ended ,
    As for now they can only download the audio

    4 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  15. Add ability for Client to add custom prompts

    Having the ability to customize the prompt on the summary section would allow us to gain consistent summary for our claims file. The tool is focused on Sales but we could customize it more for service. I believe this would increase demand for the product, overall it is pretty nice but some customization over some of the AI features could be nice. For example, If I take the following prompt it would significantly improve the use of ring sense for us for call summary

    "You are an expert claims adjuster specializing in auto accident investigation. Please summarize this recorded conversation…

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  16. Enable one-click "mark for followup"

    We have countless inbound calls, some of which require follow-up, some of which don't. We want a one-click button for "mark for followup" available immediately after a call ends in the RC app, and then for that response to also populate as a filter field in RingSense. That way, every afternoon when I do my follow-ups, I can filter (in RingSense) by "marked for followup", read the summary of the original inbound call, and execute my followup callbacks quickly and efficiently.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  17. Pipedrive

    Would love to see Pipedrive integration for RingSense AI

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  18. Proposal to Enhance Tracker Reporting with Key Phrase Metrics

    We would like to propose an enhancement to our reporting capabilities regarding the Trackers.
    Currently, the reports provide us with the date, time, and total number of calls within specified periods. However, it would be immensely beneficial to include metrics on the frequency of key phrases mentioned during these calls.

    Incorporating this data would allow us to generate more comprehensive reports and effectively track the usage of specific key phrases over time. This information could greatly enhance our analysis and improve our strategic decision-making.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  19. download live transcription on mobile app

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  20. ability to skip to main part of the call by utilizing the call transcripts

    Every time I use the transcript and go to FastForward to the part I need to listen in on, it does not allow me to do so and makes me start over. For calls that are hours long, I don't want to listen to the whole conversation. I need to be able to go to key points.

    2 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?
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