522 results found
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AI receptioninst to have the ability for callback
For AI receptionists to have the ability to callback whenever the cx leave a voicemail and requests a callback, or if there is a missed call.
1 vote -
Configurable Response Delay for AI Receptionist
Add an option to configure the delay for the AI receptionist before it starts speaking, allowing it to wait slightly longer after a caller pauses. This helps prevent the AI from interrupting callers who are still talking or pausing mid-sentence, resulting in a more natural conversation flow.
4 votes -
option to display call transcriptions alongside the call recording
option to display call transcriptions alongside the call recording
1 vote -
Score card Comment
for every questions in the "Scorecard" tab that's answerable by Yes or No should allow users(auditors) to place comments or supporting information on the particular question.
1 vote -
Real time Availability of the call transcript
This is not a new feature I am proposing but rather an suggestion to enhance the efficiency of the advisors.
This transcription will help reduce the amount they spend in offline aux because they can dump this transcription to Gemini AI and generate a clear and organized documentation without missing any details
With this from 4- 5 minutes offline aux this will cut down their offline aux in less than 2 minutes
So far the transcription will take about 5 - 10 minutes before it finalize the result
3 votes -
Under trackers in ACE, allow the ability to export the topics of frustration comments.
Under trackers in ACE, allow the ability to export the topics of frustration comments.
1 vote -
Sub Account Architecture within ACE for RingCX
In order for ACE to be a true solution for a BPO customer, we need for the solution to follow our RingCX sub account architecture. What belongs with Sub Account A within RingCX should be within ACE for Account "A" and so on and so forth. Without this architecture we risk muddying the analytics and conversational intelligence across different industries and intents, not to mention the data integrity of our clients. I'd imagine for non BPO, this would be important for varying lines of business that require segregation from one another as well.
4 votes -
Call Notes / Transcriptions for a call that was picked up from a Parked Location
When a client calls in and the phone is answered by a receptionist, Parked and subsequently picked up by the legal team their are no call notes. This is a huge benefit to using this software - Call Notes. I would like to see this to be made possible in the near future.
1 vote -
Alex is not a male
Alex is not a male
1 vote -
AI Agents Retry Logic for Rule-Based Actions
We would like to request the ability to implement retry logic within AI Agent rule-based actions. Currently, when a rule fails to execute successfully (e.g., input not recognized, transfer failure, or timeout), the system does not consistently retry or provide configurable fallback handling.
This feature would allow administrators to:
Configure the number of retry attempts for each rule
Define retry conditions (e.g., no input detected, failed transfer, invalid response)
Customize retry prompts or messages
Set fallback actions after retry attempts are exhaustedAdding retry logic would improve reliability, reduce failed interactions, and enhance the overall user experience when using AI-driven…
1 vote -
Negatively score long hold times
Currently, the scorecard does not take into account how long the caller was placed on hold by an agent. I have an agent call that was graded an 8, but the caller had been placed on hold for over 4 minutes. That should be a negative/detriment to the score. I want to propose the ability to add a criteria that if the caller was on hold over x minutes, dock the score.
2 votes -
AIR | Ability to customize conversation style
For Tone: Update the System Instructions to include: 'Act as an empathetic and patient receptionist. Prioritize a warm and welcoming tone over efficiency.'
There should be a specific settings accessible for this and not just picking the avatar or voice profile.
1 vote -
'Barge-in Sensitivity' Settings
For Background Noise: Lower the 'Barge-in Sensitivity' to Low. This ensures that minor noises like breathing or traffic don't stop the AI from finishing its sentences.
This should be a setting accessible on the Admin Portal > AI Receiptionist settings.
1 vote -
Override company name spelling in ACE
If the company name is spelled incorrectly within the transcription, We should be able override it to always spell it correctly.
2 votes -
Use browser timezone by default for call timestamp while exporting call list
Use the browser timezone by default for call timestamp while exporting call list, and there should be an option to change the timezone for exported ACE call reports
1 vote -
ACE: option to remove a survey/score on an interaction
we need an option to remove a score/survey on an interaction.
1 vote -
integrating gohighlevel to ai receptionist
Please make the ai receptionist able to integrate gohighlevel crm so we can use the lead capture feature and automatically send the lead information to the gohighlevel crm and create an opportunity.
1 vote -
Uniform layout of RingSense for MS Teams and Salesforce
The current UI layout (tab order, insight placement, and data visualization) varies between the MS Teams and Salesforce integrations. This inconsistency causes navigation friction for users who switch between these platforms throughout the day.
Proposed Solution
Introduce Global UI Templates within the RingSense Admin Portal that allow administrators to:Synchronize Layouts: Force a identical tab order (e.g., Summary > Insights > Transcript) for all integrations.
Centralize Configuration: Design a "Master View" that applies the same CSS/component layout to both the MS Teams embedded app and the Salesforce side-panel.
Consistent Mapping: Ensure CRM-linked fields appear in the same location regardless of…
1 vote -
Ability to to modify Interaction Summary and Filters
When a call is received, please note that the interaction summary may take some time to populate after the call ends. This delay is expected as the system processes the call details.
Additionally, the available filters in the interactions section (such as Coaching and Scorecard) are part of the default system design. At this time, these filters cannot be removed or customized.
1 vote -
AI Receptionist Log of Call Flow
I would like to see a log of all connected calls and what ultimately happened, step by step - what questions they asked Naomi, etc. This would help me know my prompts are good and I'm not missing any commonly asked questions that should be added to knowledgebase. In excel, each Q & A would be a separate column.
Also a call should be disconnected if the AI receptionist does not receive a reply within 10 seconds.
5 votes
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