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  1. As a law firm evaluating the RingCentral AI transcription feature, we've found that the current system automatically omits foul or explicit language from transcriptions. While this is understandable for general use, there are scenarios, especially in legal, law enforcement, or investigative contexts, where capturing the exact language used is essential for accuracy and documentation.

    Please consider adding a configurable option to allow transcription of foul or explicit language, either:
    - As a toggle in Admin or User settings, or
    - As part of a special compliance or legal mode
    This would give organizations the flexibility to choose whether or not…

    19 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  2. Our company needs to get consent before starting any AI Notetaking. We would like the setting for "Automatic notes" turned off and greyed out so it's not an option. This would ensure we always get consent and then turn on the AI Notes feature.

    22 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  3. We need to make sure our employees make a conscious decision to turn AI features because there are many legal restrictions around recording/transcribing conversations where our business operates. We do not want to remove the option entirely, but we want to require the users to manually turn it on each time, not have the ability to toggle it on so that the feature runss automatically every time a call is made.

    29 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  4. There should be an option to silence the announcement that plays when AI is starting to transcribe a note. This announcement is loud, and it speaks over us greeting our clients. It's confusing to our clients and sometimes results in them hanging up the call because they think they're calling the wrong establishment.

    33 votes
    New  ·  4 comments  ·  AI Assistant  ·  Admin →
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  5. It would be extremely helpful for our org to export AI transcripts and summaries from the admin portal similar to how we can download call recordings. A bulk feature would be even better.

    20 votes
    New  ·  2 comments  ·  AI Assistant  ·  Admin →
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  6. Pop-up window for incoming calls that covers other already open applications that also has a louder incoming call sound.

    16 votes
    New  ·  5 comments  ·  Accessibility  ·  Admin →
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  7. Most of the time, the transcription is inaccurate, making this feature unreliable. We need to enhance the accuracy by making sure the languages and accents included for the AI system are broad or expanded enough that it can detect whichever words are mentioned in the calls are transcribed properly. This will help save time and increase efficiency as we won't need to go back to the recording and listen to it just to get the correct statements mentioned in the conversation.

    14 votes
    New  ·  3 comments  ·  AI Assistant  ·  Admin →
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  8. Ability to edit the transcript where the AI has 'misheard' the agent and then show when the edit has been made and by who, along with the ability to see the original transcript text

    15 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  9. Description:
    Add an option for the AI receptionist to automatically email a detailed summary of each call once the call ends.

    Details:

    The email should be sent immediately after the call concludes.

    The content and layout of the email should match exactly what is displayed when clicking on the call in the AI receptionist’s call history interface.

    Include all available details, such as:

    Caller name

    Phone number

    Date and time of the call

    Duration

    Call status (answered, missed, transferred, etc.)

    Department or person transferred to (if applicable)

    Full conversation transcript

    Any assigned tags or notes

    Caller location and caller ID…

    8 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?
  10. Currently we can see the # of Feedback, # of Scorecard and # of Calls listened to. But from an auditing and coaching point of view we aren't seeing a tally of # of Comments provided.

    Yes this is mainly a management based platform but the comments let us know that the coached isn't just accepting the AI/manual feedback and scores, with no rebuttal or agreement.

    Being able to see that Agent A received X amount of feed back, on X amount of calls and then provided X amount of comments would expand the Coaching Insights into a more comprehensive…

    8 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  11. give the ability to program calls that reach a call queue max ring time to forward directly to an ai receptionist extension

    6 votes
    New  ·  2 comments  ·  AI Receptionist  ·  Admin →
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  12. When you go to share a transcription, the choice to share to GMAIL is an option. We would like the ability to turn off sharing as a hierchy, and then be able to turn on sharing to certain applications at our descretion. Considering our phone calls are HIPAA protected, the transcription should be also, we do not give all users the ability to download their recorded calls, as an example, we do not want to give everyone the option to share their transcribed calls either.

    11 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  13. The ability to implement one or more scripts as answers to questions in Scorecards.

    For example, currently, there could be a question like "Did the agent greet the caller in a friendly manner?" "Yes/No", we would have an AI-generated answer of perhaps "Yes".

    But if a customer has a specific script to say as the welcome message, for example "Thank you for calling XYZ, you've reached the Customer Services team, how can I help?", it could be selected in the Scorecard as the correct statement or phrase in order to achieve a "Yes".

    The same could be applied for things…

    7 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
  14. Right now, only the Primary Super Admin is set for SMS in AI Receptionist. There should be an option to assign SMS on AI Receptionist to another user

    5 votes
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
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  15. The ability to get daily, weekly, and monthly notifications are great for the various views. It would be critical for some businesses to get instant notifications for calls hitting certain criteria.

    6 votes
    New  ·  2 comments  ·  RingSense  ·  Admin →
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  16. Our team would like a feature to set AI-generated phone call transcripts to automatically be emailed to the RingCentral user, instead of needing to manually send the transcript for each phone call.

    6 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  17. I would like the ability to see all of the user's Call Notes so that we can access them all from one place or the admin can quickly check over things.

    14 votes
    New  ·  3 comments  ·  AI Assistant  ·  Admin →
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  18. Auto-delete RingSense recordings under 60 seconds (or period defined by customer).

    Since we are auto-recording, we often find short recordings with poor scores crowding the list of calls and bringing down the average score. For example when a customer declines to be recorded.

    39 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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  19. Another change was made last week where now a ‘note’ section takes up most of the screen. Even after closing out of the note option, every time the phone is answered, it opens again.

    Please advise how to de-activate these changes on the user end. Thank you!

    8 votes
    New  ·  2 comments  ·  AI Assistant  ·  Admin →
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  20. Wants a coaching insights for super admins to show on the ringsense portal

    4 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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