73 results found
-
Auto-delete RingSense recordings under 1 minute
Auto-delete RingSense recordings under 60 seconds (or period defined by customer).
Since we are auto-recording, we often find short recordings with poor scores crowding the list of calls and bringing down the average score. For example when a customer declines to be recorded.
17 votes -
The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.
The title of the uploaded calls in RingSense should be synchronized with the RC Contact list. It should display the contact name instead of just showing the phone number when calls are uploaded, similar to the Call Logs, where the saved contact name from the Personal Contact List is displayed rather than just the phone number.
9 votes -
Export scorecard data
Ability to exportscorecard data into csv files.
This can be used to measure improvement over time for specific teams or individuals, correlate data with external measures, and provide better reporting insights that can impact revenue using the tool.
6 votes -
Share RingSense recording without having to first specify an email address
Ability to obtain share link for external parties without having to enter an email address.
They would like to get a copy of the link so they can send a more personalized follow up email and response with the recoding link from RingSense for the meeting.6 votes -
add n/a to the yes/no responses on scorecards
Yes and No are great, but sometimes, the item doesn't apply and shouldn't be considered in the agents overall score, while the rest of the card still does...
6 votes -
Smart notes (AI) when transferring calls (Fix)
Right now, when the customers transfer the call to another user, the smart notes are still showing as the person who transferred the call and the recipient. Please fix it so that smart notes will reflect the parties who are having the conversation.
5 votes -
Manually upload calls
Add calls manually to allow to create a best practice libary
5 votes -
Calls processed in RingSense should display the Contact Name.
When integrated with Salesforce, calls processed in Ringsense should display the Contact Name rather than the Account Name in the Title.
4 votes -
Comprehensive Data Download from RingSense
The ability to download all data from RingSense, including call logs, call recordings, and transcriptions for all users.
Proposed Features:
Download Format: Allow users to choose between various formats (e.g., CSV, JSON, XML) to accommodate different data analysis tools.
Filtering and Sorting: Implement options to filter data by date range, user, call type, or other relevant criteria.
Data Security: Ensure that downloaded data is encrypted and protected to maintain confidentiality.
Batch Download: Provide the ability to download large datasets efficiently, potentially using a background task or scheduled download.Additional Considerations:
Data Volume: Establish guidelines or limitations on the amount of…
3 votes -
Customization of CRM Advanced Call Logging in RingSense for Sales
Add the ability to customize mapping of advanced call logging to allow for clients to chose where in the CRM they want RS4S data to be logged. As an example, Zoho advanced call logging defaults to the "Task Body" and not "notes" where customers may want to have this data instead of the task body, This will increase the usability of RingSense and CRM integrations.
3 votes -
automatically email recordings & transcripts
automatically email recordings & transcripts
3 votes -
Russian Language Transcription Support
Support for Russian via transcription and translation in RingSense.
3 votes -
Hebrew Language Transcription Support
Ability to transcribe and translate calls into Hebrew
3 votes -
"IVR Callback Option with Automated Contact Information Delivery"
*The customer has an idea : Is it possible to set up an IVR where their customers have the option to press 1 for a callback and receive a link to chat? Alternatively, can the system automatically send their information for contact purposes?"
3 votes -
Add support for RCV into RingSense EX
Currently, in order to get next steps and Q&A from RCV, you need to have RingSense for Sales. Customers are asking for this to be part of the RingSense EX as they don't want all the extra features from RingSense for Sales.
3 votes -
Remove Profanity Censoring
The RingSense transcriptions have profanity censored out. It would be helpful for us to have the ability to have an option for how the transcripts are censored. The context of profanity within a call is very important for us as a law office to have the most accurate transcripts possible.
3 votes -
RingSense Trackers and Tags being customized per department/team or user.
Need the ability to have different trackers per user/teams. As the customer service team does not care about the same trackers as the sales team.
2 votes -
Live call listening
Should have a live call listening to shadow.
2 votes -
Ability to report and print completed evaluations.
Ability to print / report on completed evaluation forms for agents.
2 votes -
Disable notifications RingSense
Hey All, I have a customer using RIngSense for scoring calls and they were wondering if an Admin has the ability to control their users notifications settings.
This article was all I coudl find and through my own exploring I could not find a way for admins to adjust this for their users.
Use case - The managers want to be able to score these calls but not have their users be aware that the calls have been scored.
This is for Better Business Bureau who has around 100 users today but looking to expand in future.
2 votes
- Don't see your idea?