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RingSense & AI

RingSense & AI

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188 results found

  1. Ability to turn off AI notes prompt

    32 votes
    New  ·  3 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?
  2. Auto-delete RingSense recordings under 60 seconds (or period defined by customer).

    Since we are auto-recording, we often find short recordings with poor scores crowding the list of calls and bringing down the average score. For example when a customer declines to be recorded.

    30 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?
  3. Ability to exportscorecard data into csv files.

    This can be used to measure improvement over time for specific teams or individuals, correlate data with external measures, and provide better reporting insights that can impact revenue using the tool.

    26 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  4. Currently, an implicit team is built when you assign a user in the system a manager. That manager's name will be the team name (John Doe's Team) and cannot be changed. Many customers would like to be able to edit this team name because they have teams that are not associated directly with that manager. Ex. John Doe is the manager of Target Hospital Denver and has an implicit team so that he can only see his Target Hospital Denver team. A regional director wants to see all hospitals teams, but doesn't want to see John Doe's name, just the…

    21 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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  5. The title of the uploaded calls in RingSense should be synchronized with the RC Contact list. It should display the contact name instead of just showing the phone number when calls are uploaded, similar to the Call Logs, where the saved contact name from the Personal Contact List is displayed rather than just the phone number.

    20 votes
    New  ·  3 comments  ·  RingSense  ·  Admin →
    How important is this to you?
  6. There should be an option to silence the announcement that plays when AI is starting to transcribe a note. This announcement is loud, and it speaks over us greeting our clients. It's confusing to our clients and sometimes results in them hanging up the call because they think they're calling the wrong establishment.

    18 votes
    New  ·  3 comments  ·  AI Assistant  ·  Admin →
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  7. Pop-up window for incoming calls that covers other already open applications that also has a louder incoming call sound.

    15 votes
    New  ·  5 comments  ·  Accessibility  ·  Admin →
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  8. enable the live transcription or AI using desktop and web browser. Also no option to enable automatic transcription both on mobile & desktop app

    12 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  9. The ability to download all data from RingSense, including call logs, call recordings, and transcriptions for all users.

    Proposed Features:

    Download Format: Allow users to choose between various formats (e.g., CSV, JSON, XML) to accommodate different data analysis tools.
    Filtering and Sorting: Implement options to filter data by date range, user, call type, or other relevant criteria.
    Data Security: Ensure that downloaded data is encrypted and protected to maintain confidentiality.
    Batch Download: Provide the ability to download large datasets efficiently, potentially using a background task or scheduled download.

    Additional Considerations:

    Data Volume: Establish guidelines or limitations on the amount of…

    12 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
  10. View the AI call summary in the admin portal for all users and their calls

    11 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  11. automatically email recordings & transcripts

    11 votes
    How important is this to you?
  12. We would like to have the capability to configure or manage Post-call Summary and Automatic notes via the Admin Portal. This will be a great help for us Admins to manage user-level AI settings.

    10 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  13. Yes and No are great, but sometimes, the item doesn't apply and shouldn't be considered in the agents overall score, while the rest of the card still does...

    10 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  14. It would be extremely helpful for our org to export AI transcripts and summaries from the admin portal similar to how we can download call recordings. A bulk feature would be even better.

    9 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  15. have AI transcribe calls from the perspective of the call taker. adjust how AI notes summarize calls. Right now, the notes use a third-person perspective, but I would like them to be written from the perspective of the call taker.

    9 votes
    How important is this to you?
  16. When integrated with Salesforce, calls processed in Ringsense should display the Contact Name rather than the Account Name in the Title.

    9 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  17. The RingSense transcriptions have profanity censored out. It would be helpful for us to have the ability to have an option for how the transcripts are censored. The context of profanity within a call is very important for us as a law office to have the most accurate transcripts possible.

    9 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?
  18. We need to make sure our employees make a conscious decision to turn AI features because there are many legal restrictions around recording/transcribing conversations where our business operates. We do not want to remove the option entirely, but we want to require the users to manually turn it on each time, not have the ability to toggle it on so that the feature runss automatically every time a call is made.

    8 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?
  19. I would like the ability to see all of the user's Call Notes so that we can access them all from one place or the admin can quickly check over things.

    8 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
    How important is this to you?
  20. The length of voicemail messages was recently changed, and now we must handle very long messages (10 minutes or more). This needs to be addressed ASAP!

    8 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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