Settings and activity
22 results found
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57 votes
This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.
Key benefits of this feature include:
- Custom thresholds: Customers can define minimum call duration rules
- Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
- Business impact: Streamlines analysis by focusing only on meaningful customer interactions
Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account
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Jennifer
supported this idea
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22 votes
An error occurred while saving the comment Jennifer
commented
I have a law firm client who would like to be able to upload the professional headshots that they have had taken for each attorney and executive. This would create a consistent professional look.
Jennifer
supported this idea
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11 votes
An error occurred while saving the comment Jennifer
commented
This is a great idea and so important for international clients!
Jennifer
supported this idea
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7 votesJennifer
supported this idea
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7 votesJennifer
supported this idea
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10 votesJennifer
shared this idea
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8 votesJennifer
shared this idea
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53 votes
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187 votes
Implemented for Windows.
Mac is planned for 2H 2024
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8 votes
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7 votes
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255 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
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6 votes
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8 votes
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124 votes
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6 votes
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38 votes
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39 votes
An error occurred while saving the comment Jennifer
commented
My healthcare client has emphasized that this is a critical feature for them in MVP. Patients sometimes share with their provider that they are suicidal and the provider needs to make a conference transfer to introduce the two parties in a 3-way call, then drop from the call to leave the caller talking to the suicide hotline. We want to support this very personal hand-holding so that the person at risk can be brought directly to the party that can help, and providing an 800 and telling them to make the call themselves makes the caller amplifies feeling of abandonment when they have put their trust in our called party (the RC MVP user), but our user does not have the specialized crisis counseling expertise.
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18 votes
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29 votes
Auto-delete RingSense recordings under 60 seconds (or period defined by customer).
Since we are auto-recording, we often find short recordings with poor scores crowding the list of calls and bringing down the average score. For example when a customer declines to be recorded.