258 results found
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ai receptionist
RE: AI receptionist and incoming caller ID for transferred calls
I would like the extension being called to display either the actual phone number being called or the name of the AI receptionist being called, which is the user's extension on the app.
Case #: 28752073
1 vote -
RingSense: Additional Task for AI-driven next steps
Overview:
Currently, when RingSense integrates with Salesforce, it logs AI-generated call results including the overview, Q&A, insights, and more by creating a task in Salesforce. All relevant information is posted in the comments section of that task, which is extremely helpful for context and visibility.Request:
If the AI identifies and recommends clear next steps as part of its analysis, it would be highly beneficial for RingSense to automatically create a second, pending task in Salesforce to represent that follow-up action.Value:
Ensures that next steps are not missed or buried in task comments
Improves workflow continuity and accountability by…
2 votes -
Show in coming phone number
Display incoming phone number
3 votes -
Grouping Trackers
Grouping of trackers would be great for testing and organization. Once you get into the 25 or more it tends to be congestive.
2 votes -
Call type filter in tracker in RingSense
Customer wants to have an Call type option when creating a Tracker in RingSense. The Customer wants to produce an Tracker that would include the call type.
3 votes -
RingSense Interactions Tab
RingSense does not have the ability to view the interactions for a single user. It would be helpful to include the internal calls to the ALL interactions tab instead of the My Interactions Tab only.
3 votes -
Call queue and Scorecard
Add a Call queue filter in Scorecard
Enable the ability to associate a scorecard with a specific call queue, ensuring that the appropriate scorecard is automatically applied to the corresponding queue.1 voteRingSense now supports scorecard targetting via call queue as well as call disposition values.
You can use these in combination with any of the pre-existing filters.
Please find additional details in the attached screenshot.
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Please add an ability to edit the scorecard by moving questions up are down by priority once the card has been created.
Please add an ability to edit the scorecard by moving questions up or down by priority once the card has been created. If I have questions 1 through 5 and would like to edit the card by moving 3 to the number 1 spot, it seems I have to delete them and add them back.
1 vote -
translator
Integrate AI into live phone calls. Create the ability for an employee to speak in English, and have the AI translator say it in Spanish for the client. Vice versa- If a client speaks Spanish the AI translator would say it to me in English. We would benefit from this not just for Spanish-English but for other languages as well.
5 votes -
if scorecards can show timestamps for when the behaviors are observed.
if scorecards can show timestamps for when the behaviors are observed.
5 votesThanks again for the suggestion! I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use.
RingSense AI now annotates the timestamp where the certain situation was observed based on the scorecard question. This should allow you to easily jump to relative sections in the conversations while reviewing the call.
Please find the attached screenshot which details the section where you can find the player in the AI scorecard.
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Translate other languages into English in the transcripts
AI to translate more languages into English not just Spanish and French. There is a higher need for Portuguese, Mandarin, Cantonese, Arabic and Hindi
4 votes -
Ability to retroactively recover RingSense internal reactions
Customer wants this feature to be available. There will come a point where a certain customer will have dispute, and it will be very critical to recover relevant interactions in RingSense in previous dates.
Customer understands that once we enable Internal calls for RingSense, it won't activate retroactively. Customer wants that feature to be implemented for crucial situations.1 vote -
Feature Request: Add a Notifications Icon to the Desktop App
I received feedback on a call from my sales manager. I received the notification from an email, which then directed me to a browser to which i had to log in and get my feedback. The notification Tab on the browser showed the pertinent information, however, having that feedback, notification, and message all appear in a Notification Page and Icon (which updates numerically) within the Desktop would cut down on the clutter and remove work around and frustration.
1 vote -
Allow for each ringcentral user to record the voice for the outbound notice of recording. "hello this on a recorded line is all you need.
Allow for each ringcentral user to record their own voice to notify the person that they are calling that they are on a recorded line, so that outbound calls are also always notified. For example all you would need is an automated recording to play with the callers voice saying, hello, this is Phil Wardell from Access Insurance on a recorded line. Then the caller would take over and start talking, this is a game changer for Ringcentral as you currently do not have this. They way you do it causes virtually everyone to immediately hang up. In a two…
1 vote -
Separate Reports For Each ScoreCard Questions
we would like to have a separate dashboard for each user on RingSense, and the dashboard content must include the overall rating for each question on the scorecard to identify recurring opportunities for the agents.
For example, one of the questions is, "Did the agent offer a discount?"
This question will have a dedicated average score so that they can track whether the agent is improving over time, and the same will apply to other questions.Even if we extract the call data from RingSense, it only provides scores. It doesn’t give us the actual ratings for each question on…
3 votesI'm pleased to announce that we've released 2 major features:
- Scorecard report - A new report in RingSense reports catalogue which gives you scorecard question level raw data. Along with this, you can also schedule reports
- Scorecard Intelligence - We've introduced a new tab inside Coaching module called scorecards, it gives you intelligence on scorecards at a question level. Here are the key benefits:
- Actionable visibility: Unlock insights into scorecard performance and agent outcomes
- Smarter analysis: Correlate agent scoring patterns (pass vs. fail)
- Business impact: Exportable reports enable trend analysis and informed decisions
You can find additional details in the attached screenshots
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recently upgraded our RingCentral for Salesforce package and now our reps are noticing when a RingCentral task is generated in Salesforce,
recently upgraded our RingCentral for Salesforce package and now our reps are noticing when a RingCentral task is generated in Salesforce, the status of that task is automatically set to "Open". This heavily skews their view of incomplete tasks. Is there a way to automatically "Close" these tasks? For example, whenever an inbound call comes in, RingCentral creates a task (which is correct), but it leaves it "Open". We need it to be "Closed"
1 vote -
Ability to retrieve summaries prior to sync
Cx would like to be able to have the ability to retrieve calls that were not showing in interaction prior to having the apps integrated.
1 vote -
share interactions with teams
Ability to share a RingSense interaction with teams as well as individuals. Teams would show up in the search that would share to all individuals on that team.
1 vote -
RingSense to Salesforce Created By Field
Enhance the RingSense integration to automatically write back updates to the Salesforce comments section. Additionally, ensure that any related tasks generated by RingSense are assigned directly to the manager.
1 vote -
Ability to export Users and Teams lists
I would like to be able to export a list of RingSense users that includes user information (primarily manager and additional managers). Same with teams, I would like to be able to export a list of each team and their respective members.
4 votesThank You for Your Feedback
After careful review, we are pleased to inform you that your suggestion has been accepted and is now scheduled as part of our upcoming product roadmap.
Your feedback plays a critical role in guiding our priorities, and we look forward to providing you with further updates as this initiative progresses.
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