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  1. This is for RingSense for RingEX, RingCX and Sales...

    Today, RingSense allows for the redaction of US data points:
    - Credit Card, Email Address, IBAN Code, Phone number, US Bank Number, US Drivers License, US ITIN, US Passport, US Social Security number.

    For the UK Market, for all deployments, we are going to need as a basic:
    - National Insurance number
    - NHS Number
    - UK Passport
    - UK Drivers License
    - UK + International Bank Number
    - UK Postcodes
    - Others (Maybe doing a custom redaction leveraging regular expressions)

    23 votes

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  2. 4 votes

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    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  3. automatically email recordings & transcripts

    10 votes

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  4. It is imperative to give a better landing page with a Dashboard when we open RingSense (for Sales) with the most relevant information to give guidance to the end userA Dashboard for Coaching will allow the manager know progress on his/her coaching, alerts he/she needs to pay attention It is imperative to give a better landing page with a Dashboard when we open RingSense (for Sales) with the most relevant information to give guidance to the end userA Dashboard for Coaching will allow the manager know progress on his/her coaching, alerts he/she needs to pay attention

    54 votes

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    Planned  ·  0 comments  ·  RingSense  ·  Admin →
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  5. The ability to turn off the in-call notification that alerts that all calls are being transcribed. Call recordings are enough.

    19 votes

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  6. Automated and customizable reports that can be scheduled for delivery to RingSense managers via email daily, weekly, monthly, etc.

    31 votes

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  7. ability to tag calls in RingSense with an account number or other ID, either by editing the summary, adding a comment or other method, and have that be searchable.

    5 votes

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  8. Ability to customize the ring tone on user's end per call queue hotline. It will help the users to identify the call queue origination of the incoming call.

    4 votes

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    New  ·  2 comments  ·  Other  ·  Admin →
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  9. The ability to download all data from RingSense, including call logs, call recordings, and transcriptions for all users.

    Proposed Features:

    Download Format: Allow users to choose between various formats (e.g., CSV, JSON, XML) to accommodate different data analysis tools.
    Filtering and Sorting: Implement options to filter data by date range, user, call type, or other relevant criteria.
    Data Security: Ensure that downloaded data is encrypted and protected to maintain confidentiality.
    Batch Download: Provide the ability to download large datasets efficiently, potentially using a background task or scheduled download.

    Additional Considerations:

    Data Volume: Establish guidelines or limitations on the amount of…

    7 votes

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  10. I would like the ability to see all of the user's Call Notes so that we can access them all from one place or the admin can quickly check over things.

    3 votes

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    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  11. Customers would like the ability to remove an implicit team if that manager role no longer applies to that user. Right now, you can remove all the team members from that manager's team, but the team remains with one member ... which is that manager. The only workaround is to unassign that user's license in the admin portal. The team (along with the user) in RingSense will then be removed. You can then reassign the user and pick a role for them in RingSense.

    4 votes

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  12. Ability to use AI Assistant Feature For Desk phones.

    2 votes

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    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  13. We recently enabled AI Notes for our organization, which works well for all users. However, we've noticed an issue where when users pause or turn off the AI Notes, no notification or alert is provided to inform them that the notes have been paused or turned off.

    3 votes

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  14. Ability to obtain share link for external parties without having to enter an email address.
    They would like to get a copy of the link so they can send a more personalized follow up email and response with the recoding link from RingSense for the meeting.

    7 votes

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  15. We really need this feature corrected.

    2 votes

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    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  16. Request to leverage RingSense for customer claim calls, however they service all of Canada.

    Quebec law requires that they serve customers in Quebec in French.

    27 votes

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    1 comment  ·  Other  ·  Admin →
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  17. When using a scorecard with "YES" or "NO" answer options, have an N/A option or a way to unclick what AI selected.

    5 votes

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  18. Allow calls to initiate the Smart Notes and transcription as soon as the call connects weather its inbound or outbound. Also add option for Super Admin to controls to allow or not the users to pause the transcription or recording.

    4 votes

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  19. Today, RingSense is largely scoring calls based on Powerskills and speaking etiquette. Because of this, the benchmarks or recommendations for each metric should be customizable. Different businesses and industries have unique standards for Agent Talk Time, Patience, Longest Monologue, etc. Admins should be able to set the standards from an org and/or role level.

    21 votes

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    0 comments  ·  RingSense  ·  Admin →
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  20. Costumer would like to be able to download the transcriptions ones the call is ended ,
    As for now they can only download the audio

    4 votes

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