431 results found
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VOLUME BUTTON
ALLOW AGENTS TO CONTROLL VOLUME SETTINGS TO ENSURE QUALITY ON THE CALL.
1 vote -
ON INTERACTIONS PLACE A COLUMN WITH THE NAME OF THE DISPOSIOTION. THIS WILL YOU TO ASSORT AND FIND A CALL TO VEW BETTER
THIS WILL YOU TO ASSORT AND FIND A CALL TO VEW BETTER
1 vote -
Ability to Retrieve Missing or Deleted Call Transcripts
Ability to Retrieve Missing or Deleted Call Transcripts whether from user's end or support's end as seems it's not possible at the moment.
3 votes -
RingSense to Salesforce Created By Field
Enhance the RingSense integration to automatically write back updates to the Salesforce comments section. Additionally, ensure that any related tasks generated by RingSense are assigned directly to the manager.
1 vote -
Have AI Receptionist the ability to send an appointment link via text when choosing a prompt
So my idea is: to remove the back up receptionist announcement. and then When we get a call, AI asks: if you need New HVAC Installation say (1) otherwise say (2). When caller says 1 we send Appointment link by text. for (2) we send Request form link. How do we set it up.
AI will need to ask above questions with 2 choises after Greeting
and depending on Caller said 1 or 2 AI send link automatically
I have different 2 links
AI asks: if you need New HVAC Installation say one otherwise say two. When caller says one,…
1 vote -
AI
I believe the RingCentral AI experience could be greatly enhanced by moving away from basic text-to-speech menus and greetings. Instead, integrating a more dynamic AI voice—one that sounds warm, expressive, and natural—would go a long way in improving customer interaction.
Currently, the monotone delivery feels robotic and lacks the human-like warmth that today’s users expect from AI-powered systems. Adding more variation in tone and inflection, with a touch of friendliness or enthusiasm, would make the experience feel more welcoming and professional.
As a customer and advocate for smart business solutions, I’d love to see RingCentral’s AI receptionist evolve into the…
1 vote -
split personalities for AI receptionist
We would like the AI Receptionist to handle both sales and support calls, and adapt its tone, responses, and behavior based on the caller's context (e.g. whether they are a prospective customer or an existing customer).
Key capabilities requested:
Ability to define multiple personas (e.g. a more persuasive, friendly tone for sales vs. a more efficient, solution-focused tone for support).
Dynamic switching between these personas based on the nature of the inquiry or caller identity.
Improved handling of complex or industry-specific questions, especially in the context of B2B SaaS with customizable software.
This would allow us to better align the…
1 vote -
if scorecards can show timestamps for when the behaviors are observed.
if scorecards can show timestamps for when the behaviors are observed.
4 votesThanks again for the suggestion! I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use.
RingSense AI now annotates the timestamp where the certain situation was observed based on the scorecard question. This should allow you to easily jump to relative sections in the conversations while reviewing the call.
Please find the attached screenshot which details the section where you can find the player in the AI scorecard.
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AI assistance to route incoming calls
AI reception with human voice capability can enhance the customer journey by understanding the caller's intent and directing them to the correct department, park call or agent. This can significantly decrease wait times and boost first-call resolution rates. The system will also provide personalized welcome greetings based on caller information and history, creating a positive atmosphere for each interaction.
2 votes -
AI transcriptions should be date and time stamped.
AI transcriptions should be date and time stamped.
1 vote -
Preliminary info - transfer via context
After greeting, customer provides preliminary information that could be sent to end user before transfer via context. This way the human agent can be prepared for the call.
Example, we request the issue the customer is experiencing, what the model number is, and the serial number. Our team then uses that information to look up information in our ERP and or Manufacturer's websites.
1 vote -
Preliminary info - transfer via context
After greeting, customer provides preliminary information that could be sent to end user before transfer via context. This way the human agent can be prepared for the call.
Example, we request the issue the customer is experiencing, what the model number is, and the serial number. Our team then uses that information to look up information in our ERP and or Manufacturer's websites.
1 vote -
AI Receptionist - Sharepoint or Confluence Option for Knowledge Hub
It would be great to have the ability to provide the AI Receptionist information from a SharePoint site or a Confluence Knowledge base.
1 vote -
AI to answer/receive incoming calls
i want all incoming phone calls to be answered by an AI Bot with realistic human voice and behaviour. I would like to input rules and information for this bot to use to guide the phone call respectively
4 votes -
RingSense: Modifying AI Scores
In RingSense for RingCX, we cannot modify the automatic scores on things like Sentiment.
If a supervisor does not agree that the call was overall negative, they would like to override and change it to positive.21 votes -
download transcript after the call is finished
Costumer would like to be able to download the transcriptions ones the call is ended ,
As for now they can only download the audio7 votes -
Disable Ring Central Virtual Assistant (powered by Ring Cx) Chat Pop-up Window
The ability to stop the Ring Central Virtual Assistant (powered by Ring Cx) chat pop-up window in the lower right corner to open automatically each time we log in to listen to phone messages on the Firefox web browser, or every time we refresh the page to load new messages
2 votes -
Support for CallRail Whisper Message When Forwarding to RingCentral
Current Behavior:
When a call is forwarded from CallRail to RingCentral, the whisper message configured in CallRail is not played. Instead, the call is passed directly to the call handling flow set up within RingCentral.Requested Feature:
Enable the whisper message configured in CallRail to be played to the recipient (agent/user) even when the call is forwarded to RingCentral.1 vote -
RingSense: Additional Task for AI-driven next steps
Overview:
Currently, when RingSense integrates with Salesforce, it logs AI-generated call results including the overview, Q&A, insights, and more by creating a task in Salesforce. All relevant information is posted in the comments section of that task, which is extremely helpful for context and visibility.Request:
If the AI identifies and recommends clear next steps as part of its analysis, it would be highly beneficial for RingSense to automatically create a second, pending task in Salesforce to represent that follow-up action.Value:
Ensures that next steps are not missed or buried in task comments
Improves workflow continuity and accountability by…
1 vote -
Option to hide or make IVR Menus Unsearchable
We need an option to exclude or hide IVR menus in AI Receptionist.
1 vote
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