868 results found
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Request: When all Claims Team calls process in ACE, the customer wants to be able to make snips/cuts to a call whenever clients make statem
Request: When all Claims Team calls process in ACE, the customer wants to be able to make snips/cuts to a call whenever clients make statements about the events of the incident. The process would be to hit Share > Edit/Trim call > then they would remove all contents but for the statement issued by their client > save and send.
Their claims team equals 80 seats priced at $21,882 for lost ARR if we do not get this deployed. The customer has verbally agreed in recording that they will renew with RC if we can achieve this for them.
Customer:…
1 vote -
Separate Voicemail Scores From All Other Calls For Development Plan: Strengths and Opportunities Categories.
I would love the option to separate voicemails from live calls so that it is not an all inclusive score.
1 vote -
received faxes to automatically forward fax to external number
there should be an option for company main fax number to be forwarded to an external number.
2 votes -
Remove Transfer Confirmation & Enable Response Customization
requesting greater flexibility in the behavior of the AI Receptionist, specifically regarding call transfer interactions. Currently, the AI Receptionist requires callers to confirm before proceeding with a transfer and does not allow customization of this confirmation prompt or related responses.
5 votes -
Associate AIR with a specific Cost Center
Need to have AIR bundles and usage billed back to specific cost centers
4 votes -
More Flexible Scorecard Assignment
The customer is having difficulty ensuring the correct scorecards are assigned to the right calls because Renewals, Sales, and Service calls can have overlapping Call Types.
Currently, scorecards are assigned based on Call Type. The customer would like the ability to use additional call attributes, such as Originating Phone Number or Company Type, when determining which scorecard should be assigned.
For example, the customer needs to distinguish between calls from clients, insurance companies, and toll-free numbers, as these may require different scorecards even when they have the same Call Type.
The requested functionality allows more flexible, rule-based scorecard assignment using…
1 vote -
Call Transcripts and AI Notes viewable by admin
As the company owner and admin, I should have the ability to view all call transcripts and AI summaries for every user. This is now even more important with the integration of Claude and other AI tools. This would effectively allow me to monitor what is going on in our company calls and flag potential issues that, historically, would have gone unnoticed. Right now, all that is available is call recordings, which are not reviewable and traceable by the AI engines. We need to be able to see text transcripts of every company call.
1 vote -
custom leaderboards
Custom leaderboard where you can add employees or fake ai.
1 vote -
I would like to be able to create custom AI Receptionist messages to use for other greeting in the Ring Central Platform.
Use and create custom messages to be used accross the Ring Central platform so the is consistancy thought the platforms voice greetings.
1 vote -
AI Receptionist to voicemail if Transfer by Context not met
Ability to transfer the call to voicemail right away if transfer by context not met without asking additional questions
1 vote -
customer wants AI Notes/Call Summary after calls but does not want callers to hear "AI is taking notes"
customer wants AI Notes/Call Summary after calls but does not want callers to hear "AI is taking notes"
1 vote -
Customizing PowerSkills in RingCentral ACE
An Admin is currently limited to selecting from a fixed set of skills to view: Talking speed, Talk-to-listen ratio, Sentiment, Longest monologue, Interruptions, Filler words, Patience, Engaging questions, and Call volume. The customer has requested the ability to modify the Skills for PowerSkills on the Coaching Page in ACE.
1 vote -
edit the automated text templates or date formatting rules used by the RingCentral AI Assistant/Notetaker.
In the RingCentral Notetaker, can the date format be updated to be grammatically correct? There should be a comma after the year. "Here's the notes of your call with Natalie Grover (806) 781-5697 on Friday, July 17, 2026 at 12:11 PM:"
2 votes -
Disable AI "Automatic notes"
Our company needs to get consent before starting any AI Notetaking. We would like the setting for "Automatic notes" turned off and greyed out so it's not an option. This would ensure we always get consent and then turn on the AI Notes feature.
38 votes -
Integrate App call log to AIR call history
Our primary challenge is the lack of integration with the RingCentral app. We manage ten different numbers across ten markets, and we rely on identifying which number a customer called to determine their market. Currently, the AI Receptionist maintains a separate call history that does not show the "number called," forcing us to reconcile data manually. Furthermore, calls are not logged in the main RingCentral app call logs unless a caller requests a transfer. This lack of visibility defeated the efficiencies of the tool, so we reverted to using voicemail and automated missed-call texts.
5 votes -
ACE Integration to ServiceTitan
ACE AI transcription to automatically connect and integrate with ServiceTitan, making transcriptions available for all calls inside ServiceTitan records.
1 vote -
AI Transcripts to Email
Call transcripts should be able to be sent to email instead of accessing only via the Ring Central admin portal.
The idea behind this is to reduce the places someone would have to check for the status of the AI receptionist missed calls or unresolved calls. Also if an IT dept wanted to use this for afterhours, by sending the transcript to an email it can then be pushed into their ticketing system with details of what the caller needed if the AI helped or not.7 votes -
call forwarding to ai receptionist extension
give the ability to program calls that reach a call queue max ring time to forward directly to an ai receptionist extension
28 votes -
Option for the system to exclude short-duration calls from being automatically scored
This helps improve scoring accuracy by preventing incomplete or non-interactive calls from affecting evaluation results. Short calls, including voicemail transfers, accidental dials, or quick disconnects, may not contain enough conversation data for meaningful assessment. Excluding these calls ensures fairer agent evaluations, more reliable analytics, and should not be included in the monthly scorecard.
3 votes -
Teach AI words it often misunderstands.
Often the AI notes will misconstrue very common or often used words that are used in my conversations. It often does not understand the name of the company I work for, and its translation can be construed as offensive by some. It also does not have the ability to understand my name and it will place other words in place of my name. If I could go in and correct or notify it when it is getting such commonly used words in my conversations incorrectly, that would be one less item to get wrong. Overall, maybe it could also teach…
3 votes
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