513 results found
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Bulk/Mass delete "Interactions" in RingSense
Would be better if there's an option to have an option to multiple delete recordings in interactions tab in Ring Sense.
1 vote -
Remove RingSense from agent view
Customer Genpact would like to us to remove RingSense from the RingCX agent's view. Agents are to be monitored/recorded but they don't want agents to see RingCX at all.
8 votes -
Insider threat detection using AI by Data-Mining call transcripts
I am from the security operations team.
I worked on several incidents related to social engineering that originated from calls. Plus, people are giving away sensitive info to untrusted callers.I think we need a security feature that data mines such transcripts and senses the context to see if they include confidential info or info that sounds like a scam. Then generate an alert for the security and IT team. This would help prevent many social engineering attempts, which initially start with failure and then end up being successful. This can be a useful feature to generate revenue as it…
1 vote -
AI feature that'll automatically send out transcribed notes via email
The customer wants us to add an AI feature that'll automatically send out transcribed notes via email
5 votes -
AI Notes to capture the CNAM as the name of the caller/participant
When an external caller is not saved in the company contacts, AI notes show the name of the caller as Participant[xxxx] (xxxx is the last 4 digits of the caller's number). Even if the caller has a CNAM, it still shows Participant[xxxx] in AI notes.
It would be a great addition to the feature if it could incorporate the CNAM in AI notes, and display the CNAM of the caller instead of Participant[xxxx] if the caller's number is not saved in the company contacts.
3 votes -
AI integrayion with optus , ring central i dont have ai yet
AI integration with optus , ring central
not done yet very dissapointing1 vote -
Option to assign the same number to multiple AI Receptionists (AIR) for SMS.
Right now, we can only assign 1 number per AI Receptionist for SMS use. There should be an option to assign same number to multiple AI Receptionists.
1 vote -
AI Analytics - Transferred Calls
In the RingCentral AI Analytics dashboard, the data for Transferred calls is not provided by category. The Transferred by Name report does not actually show the calls that used transferred by name skill during a call.
2 votes -
Ability from the admin portal to see if a user has a device on call forward.
We would like to have the ability to see if someone has forwarding activated for a device, i.e. desktop phone, (Poly, mitel, ect).
1 vote -
Remove or communicate that functions aren't working right now
Today I was testing the AI receptionist that I set up for my business earlier this week. The text feature was offered by the AI receptionist but it was not working. I tried multiple phone numbers, and I chatted with a tech person to make sure my account was set up correctly. It was. The rep stated that the AI receptionist was in beta and there could be times when it is not functioning 100%. I think maybe that if a function isn't working, don't offer it as an option to clients / customers. It is a cool feature, and…
1 vote -
SMS view needs sticky DID filter option
Within ring central app, SMSs are all grouped together regardless of how many SMS enabled phone numbers are enabled and have received texts. The SMS view needs a top drop down that allows the user to select a DID and there by view only SMSs sent to from that DID. The all together view currently does not allow this and it requires a deep level of clicks to find which DID the conversation is established with. Also having a sticky DID filter drop down avoids accidentally sending Texts from an incorrect DID.
By sticky, the DID selection should persist between…
1 vote -
Back Up Extension Schedule
create an option to create a schedule for the back up extension for companies who have rotating on call schedules and part time employees.
1 vote -
edit address entry on AI receptionist Location and business hours
Edit address entry on AI receptionist, Location, and business hours
When an incorrect address is entered on the 1st main entry, it creates confusion if the entry is just disabled. There is an option to hide disabled entries, but having the option to edit them is ideal.
1 vote -
Change the "Share" option for Outlook to use the default email client rather than OWA
At the moment when you wish to share the notes via email, the Outlook option launches a new email in Outlook Web Access. This should be changed to follow the system settings and default email client so that "Outlook (Classic)" can be used.
The primary use case for a lot of businesses is that Outlook's desktop client may have COM add-ins which are required for their business operations, and do not function in OWA.
1 vote -
Add a 5-Second Response Delay for the AI Receptionist
To prevent the AI receptionist from interrupting customers while they are still speaking, configure it to wait 5 seconds before responding.
This ensures a more natural and polite interaction.
1 vote -
Currently, when a client calls and states "I want to speak to a human", AI Receptionist will automatically offer to transfer the caller to
Currently, when a client calls and states "I want to speak to a human", AI Receptionist will automatically offer to transfer the caller to a "receptionist", even when the transfer options in the AIR studio are toggled off. If the caller states "Live human", it will tell the caller there is nobody to take the call, but the specific phrase "I want to speak to a human", the AI receptionist will constantly offer to transfer to a receptionist that doesn't exist. This puts callers into an endless loop where they don't get a receptionist, and get frustrated and end the…
1 vote -
AI Receptionist will transfer calls to operator if caller is silent for 10 seconds
AI Receptionist will transfer calls to operator if caller is silent for 10 seconds
1 vote -
Ability to use RingSense on Queue Calls
Being able to use RingSense on call queue calls would be greatly helpful. At this point RingSense captures all non-queue calls and only a handful of queue calls, but a bulk of our inbound call handling is done through a call queue, effectively making RingSense useless for our use case.
48 votesSee "Call Queue" filter in "All filters" on the Calls page.
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AI Receptionist Voice Response
It would be better if there were a setting to control how quickly the AI receptionist reads our greeting, and perhaps include a pause to make it sound more natural.
1 vote -
Improve Conversation Flow (and get rid of the clicking/ticking noise)
The receptionist sounds too robotic and doesn't respond to inputs fast enough. If the caller cuts in or interrupts the AI, it should pause what it is saying to receive and respond to the new inputs.
There is also strange clicking noise for every response that needs to go away.
The voices are much better than RCs text to speech in the AA section, granted, but it still "feels" robotic. I understand there is a balance to making sure people know they aren't talking to a human but there are still some annoying things about this AI that could be…
1 vote
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