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579 results found

  1. Add Xima Chronicall as an app

    We have always used Xima Chronicall with Avaya and it works great, please think about adding it to the list of apps.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Call logs to be automatically entered into Case objects as well as Lead/Contact/Account in Dynamics 365 integration

    We are using the Dynamics 365 integration and the auto-log feature for putting notes directly into a lead/account/contact is great for saving time for our sales team. However our Customer Service team do not have the same luxury as they are using Cases (not lead/account/contact). We would therefore like the call log feature integration to also support the case object

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  3. Add additional Admin roles to Bridge OC

    I am a Call Center Manager who was given Manager Admin access in Ring Central but that access role does not feed into the Bridge Operator Console program thus rendering me incapable of listening to calls or managing who is and who is not receiving calls at any moment in time. The program requires that I be assigned Super Admin Role but in a multi level company typically Super User access is limited to only certain executive or IT types roles/functions. This renders someone as myself with very limited access in the Bridge and doesn't allow them the ability to…

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  4. Add Voice capability to Outlook addin

    Request is for an Outlook add-in that is enabled for voice to allow for click to dial and the phone panel within MS Outlook.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  5. Zendesk - Missed Call Search & Update

    Ability to update the Email Notification when a new voicemail is received. It would be helpful to update this specific ticket when placing the outbound call to respond to the voicemail. However, the Email Notification ticket is not offered and there is no way to search for it or enter the ticket number to bring it up.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  6. Need option for the agent to send incoming calls to voicemail from the google integration Windows system notification

    When the RC for google app is minimized , the agent can only see a Windows notification whn a call comes in. It would be useful if this Windows notification offered the option to send the call to voicemail. Currently the agent has to open the app first so the can see the app screen.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. RingCentral Team Member Synchronization with Microsoft Active Directory

    This integration should automatically add and remove users to specific teams based on AD Group Memberships. The intent is to make specific team seamlessly updated as new users join and leave the company/group.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  8. Specify the phone number to download when using Ringcentral Archiver to Dropbox connection

    This would be a great addition (Specify the phone number to download when using Ringcentral Archiver to Dropbox connection.) as we have many phone number and I don't need to archive all of them, just a select few. It would also be great to be able to specify the folder within dropbox they will be saved.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. Refresh SFDC APP

    Request is for an updated CTI Control and integration between RingCentral and SFDC.

    2 votes
    Implemented  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  10. Turret "Integration" - RNG as the VoIP engine behind IPC and BT turrets

    This is being tracked as a priority by FinServ Vertical team

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. Support short extension dialing on the Chrome extension

    Currently, the RingCentral Google Chrome dialing experience is inconsistent with the dialing experience across our other supported RC endpoints. The request is to support the short extension dialing in this area as well. For customers that deploy the Google Chrome Extension for G-Suite as their primary soft-endpoint, it would be more consistent to have inter-site, extension-based dialing, using the short extension as is available in other RC endpoints.

    3 votes
    0 comments  ·  Integrations: Other  ·  Admin →
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  12. Forwarding calls to a message/announcement only in integrations

    The request is to be able to transfer a call to message or announcement only extension by typing the name of the extension (and have the extensions appear when the user starts typing) with the SFDC integration or the Google Chrome plugin.

    2 votes
    Planned  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. Different location for search query results (dialed digits match) in RC for Google

    RC for Google's search query results dropdown covers the dial pad when a user dials using mouse clicks on the RC for Google dial pad. This drop down can be cleared by clicking outside of the dropdown, but re-appears with matches on additional dialed mouse clicked digits.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  14. Ability to leverage user DID when using SSO (on Chrome Extension)

    Customers have requested that Soft Phones display the individual user’s DID instead of the main company number. Logging in with the DID would address this but some customer use SSO to log onto Soft Phones, which would make this not possible.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  15. Microsoft Dynamics Mobile Integration

    The request is to be able to log/record inbound/outbound calls without requiring the user to have an active browser session.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  16. Integration between RingCentral Contact Center and EPIC

    Package or Connector type integration between RingCentral Contact Center and EPIC that provides screen pop based on caller ANI.
    Goals: When a patient calls, Epic will open into the correct patient chart based on call identification data so that the agent can customize their greeting, as well as save time by skipping basic patient ID
    1 - Patient calls IVR and selects option to make appointment
    2 - Caller ID passed to Epic to see if there is a phone number match
    3 - If not, system states that the caller ID did not match and asks patient to key…

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  17. If a Slack Admin settings > Make it so a the Workspace Owner or Admin can set RingCentral as the default calling app. This will give use...

    If a Slack Admin settings, allow the Workspace Owner or Admin to set RingCentral as the default calling app. This will give users the ability to click the phone icon to start a call or meeting from a channel or DM.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  18. Jabra Engage API Integration

    Request is to review the API stack available within the new generation of Jabra headsets and explore the consultancy capabilities the data offered by the devices could provide to RingCentral for both contact centre and unified communications customers.

    Business Case:
    https://docs.google.com/document/d/1eQJVBp7eUSPvGC1jOoR2DO7v_kuPxWKBXX0dFgQhiB8/edit

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  19. Zendesk Missed Call

    Currently when a call comes in to a call queue, if he first agent answers the call, the other agents see the call as missed on their respective phones. Agents do not know what was missed or what was answered.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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