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581 results found

  1. Hubspot recording

    Ability to record all calls in Hubspot by using Hubspot recording ability even ACR is not available/ enable on RingCentral side

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Hubspot native integration movable window

    For Hubspot native integration customer wants the movable calling integration wondow to be pin and open on the same tab of all the website he is accessing

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  3. SSO attributes

    it would be great if we can push attributes to RC from our IdP using SSO to assign users to sites, groups, call queues etc.
    if we can push attributes from our IdP to RC and users would be assigned based on their attributes from the IdP we can automated users queue assignment sites assignment etc all via the SSO connection, which would save a lot of time of manually manage the users and assignments.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. I would like to see my calendar in RingCentral from Gmail

    I would like to see my Gmail Calendar in Ring Central

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  5. RingCentral Scheduler using Google (Gmail users)

    Allows Google users signed in to Outlook to schedule a meeting using RingCentral for Scheduler

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  6. Dentrix Dental Software

    My partner has numerous dental clinic customers who utilize Dentrix Dental Software. Developing a prebuilt integration for this software would significantly facilitate our promotion of RingCentral to these clients, as they would not need to incur additional costs for developer-led integration.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  7. Zendesk ticket

    Ability to remove the ticket status on RingCentral widget

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  8. BT Epos Integration

    It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.

    19 votes
    4 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  9. Connectlingua Integration

    Our customer service and tech service managers would love to be able to use ConnectLingua within our RingCentral environment (UC). This would help bridge language barriers during live calls with near real-time voice translations.

    https://www.interactcx.com/connectlingua

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  10. Ability in the RingCentral CRM Extension Plug-in to use the AI transcribe and summarize function

    The RingCentral CRM Extension is a great start and getting it to work with NetSuite is awesome, however, it would be even better if the Transcribe and Summarize using AI was built into the plug-in itself and when it took a summary of the call using AI it posted that back to NetSuite or the CRM of your choosing. Right now, it takes both the plug-in and the either the RC Teams or the RC app itself open so when a call comes in both ring at the same time. You then have to manually copy and paste the summary…

    4 votes
    0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  11. RingCentral for Intune

    The ability to install an auto-update MSI file for RingCentral for Intune using the MSI deployment tool.

    11 votes
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  12. RingCX SFDC Embedded Agent -doesn't auto remember the previous call and not showing a match

    Issue: When a customer calls in and their phone number is associated with multiple Salesforce accounts, the system does not automatically recall the account from the previous interaction. As a result, it fails to show a match or defaults to presenting multiple matches.

    Expected Fix:

    The system should automatically associate the incoming call with the same account that was used in the most recent interaction. For example, if the last call was matched to Account 1, the system should prioritize and automatically match the incoming call to Account 1 instead of prompting for selection among all associated accounts.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. Synchronization of External Shared Contacts between RingEX and RingCX Directories

    Feature Request: Synchronization of External Shared Contacts between RingEX and RingCX Directories

    Request Overview: The customer requests the ability for external shared contacts that appear in the RingEX company directory to also be visible in the RingCX directory.

    Current Behavior: Currently, external shared contacts added to the RingEX company directory do not automatically appear in the RingCX directory. This lack of synchronization requires users to manually add or manage contacts across both platforms, resulting in duplication of efforts and potential discrepancies between directories.

    Requested Enhancement: Enable automatic synchronization of external shared contacts between the RingEX company directory and the RingCX…

    8 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  14. RC for Zendesk - Ticket Subject

    Ticket subject gets changed back to default after new call is logged

    3 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  15. Access to Company Call History from Zapier integrations

    When I connect my ringcentral account to zapier, I can only see my call history, and I need to see call history for my whole team.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  16. Dynamics

    Ability to use the RingCentral account in a different organization

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  17. Clio integrations w/o browser extension

    Ability to integrate the Clio CRM to RingCentral platform without using App Connect to avoid the setup process in the browser extension.

    3 votes
    Needs More Information  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  18. WhatsApp Business X Ring Central

    Please integrate all direct numbers with WhatsApp business. Only the main number has access to WhatsApp business. All numbers on an account should have WhatsApp business access.

    5 votes
    New  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  19. RC for Zapier - API Creating shared contact

    They have a Zapier integration that creates a contact in RingCentral with information linking back to JobNimbus, such as Email and Jnid. They have another Zapier integration which takes transcripts of recordings from RingCentral and posts them as documents or notes in JobNimbus. According to the output of the latter Zapier integration, the contact was successfully found in RingCentral, and the document was correctly posted to JobNimbus.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  20. WellSky Personal Care Formerly Clear Care

    We currently use Wellsky Personal Care Formerly Clear Care for our client and Care Professional profiles, scheduling and additional needs. In the event of a call off we are attempting to reach out to several care pros at the same time, due to this with the current platform we are having issues with receiving the response back to the original sender. Integrating RingCentral into WellSky would provide a valuable and time saving method to reach our care pros and client needs at the same time.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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