779 results found
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RC for Hubspot - Ticketing System
Can we have someone try to set up a time with our group to walk through the steps in setting up auto-create ticketing for our RC and HubSpot integration? We are looking to auto-create a ticket within HubSpot once one of our agents has initiated a call with a customer.
2 votes -
barging in mobile EA app
When trying the same feature on MS Teams in iOS - you cannot barge. If you try to dial *82 + Extension instead of barging into a call, a regular extension to extension phone call is made to the person whom you were trying to barge.
It would be great if this feature is available in mobile EA app (iOS and Android)
2 votes -
Sync RC contacts to Redtail CRM
RC Contacts should be synced to Redtail and not just in the Unified CRM
2 votes -
RC for Hubspot - RingOut
Need to use the RingOut feature in RC for Hubspot
2 votes -
Address RIngCentral for Google
Make the user's addresses visible in RingCentral for Google please. Only the User's name and phone number showing
2 votes -
DIAL PAD FOR RINGCENTRAL FOR GOOGLE WORKSPACE
Integrate the RingCentral App including Dial Pad inside Google Workspace so you don't have to use the desktop App and leave Google Workspace.
1 vote -
RC for Hubspot - Multiple Contacts
Need to add multiple RC numbers to one Hubspot contact for the SMS activity to select and not add manually per contact
2 votes -
Archiver for Call Queue Management Extension
Need to setup the archiver for the call queue extension that is created by CQ Management.
2 votes -
Bring back RingCentral Voicemail that works with Teams
RingCentral voicemail used to work the Microsoft Teams direct routing. It recently stopped to do so with no warning. This has strained the ease of using RingCentral calling queues with Microsoft Teams. Please bring back the ability to pick and choose between RingCentral voicemail and Teams voicemail.
5 votes -
RingCentral for Slack (RingCentral Dialpad feature inside Slack)
It is useful to have a RingCentral Dialpad inside Slack to easily make RingCentral calls within the Slack platform.
1 vote -
RC for Hubspot - Call Logs and Recordings
We need to sync all call records and transcripts done within Ringcentral with Hubspot so all interactions appear on our Hubspot contact records. The problem I've found with all options I have found and tested is that one integration only integrates contact info and the other integration only logs calls done within Hubspot via the Ringcentral for Hubspot integration.
We need all calls logged, even those done outside of hubspot. For example, if a client calls one of our agents directly on your Ringcentral softphone, we need it logged in hubspot but it doesn't right now. Only if the agent…
3 votes -
call queue numbers should show in company numbers in salesforce
Queue numbers should show when searching for a number RC for Salesforce under Company and not under "Other"
2 votes -
Exclude Guests from MS Teams Company Contact Sync
Guest accounts (B2B Collabaration Users) in Microsoft Entra ID (previously Azure AD) should not sync along with regular contacts (Members) when using the MS Teams embedded dialer app. At a minimum, there should be an option to include or exclude Members/Guests when syncing Contacts.Many organizations use B2B Collaboration to provide single sign-on to their customers which causes large numbers of user records and it is not normal behavior for apps to sync these records by default when syncing contact records. These record types are not part of the Global Address List.https://learn.microsoft.com/en-us/entra/external-id/user-properties
9 votes -
Force call type/outcome for logged calls | RingCentral for Hubspot
A way to force the call type and call outcome upon logging a call and default these to mandatory. Corporately we are trying to capture reporting on this but because it is not forced people are skipping this step.
4 votes -
RC for Hubspot Warm Transfer
Customer had provided screen recording which you may find attached to this email as zip file.
You can see that there is no option to "ask first" before transferring as the previous app allowed. A window in HubSpot with my contact profile also does not pop up like it used too, I realise I have multiple profiles however this is true for guests with only one profile too.
If this does not help, then we can arrange a meeting with the customer directly.
2 votes -
RC for Salesforce - AI Notes
Please have the note-taking and transcription also integrated into salesforce. Right now, we get the recordings, but that would be really important if we could get that, too
2 votes -
Only Offer Teams Plugin Download After Unable to Detect Plugin
Users who click the "Open plugin" button are redirected to a website (https://teams.ringcentral.com/assets/tab/rc/_beta/plugin-download.html?locale=en-US#/) where the most predominant button is the "download" button. The website should instead try to detect and launch the plugin, and if it is not detected, then offer to download and install the plugin.Citrix already does this with Citrix Reciever, so there's no reason that RingCentral couldn't adopt this.Alternatively, RingCentral could make the "Launch" button the predominant button and make the "Download" button smaller.The EXE installer should detect the presence of the MSI and not allow installation to continue. Right now, if the MSI version…
6 votes -
cardconnect integration
We have been trying to process payment through the IVR, but we haven't find a tool to do it in RingCentral.
This would be great to collect payment, automatically or guided by an agent.
There are some platforms that do it but they are expensive, and it wouldn't be a good idea to use 2 phone systems.
One of the most popular payment processor is CardConnect, and is currently the platform we are using for to charge our clients. (If you want a good price hit me up lol)
I hope you will consider this idea!!4 votes -
Archiver using NAS Drive
Ability to connect archiver through NAS drive
1 vote -
Hubspot call recording
Ability to see the call recording on the call pages of the Hubspot instead of directly going to contacts.
1 vote
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