779 results found

1. Status based call handling options

   What I would like to get a solution forWhile in a meeting status, calls should be forwarded directly to voice mail and they are not disrupted during the meeting while in this statusIn the instance when a meeting ends early, and the user tries to change their status from in a meeting to available, the system is changing the status back to in a meeting (the user has their outlook calendar synced with ringcentral)There needs to be a way to modify call handling settings and associate them with statuses, examples:Status: out of office, set calls to forward to cell numberStatus: in a meeting, send calls to voicemailStatus: available, forward calls to cell phoneThese statuses and actions need to be able to be manipulated by the user, refer to Mitel’s currently call status settings.

   What I would like to get a solution forWhile in a meeting status, calls should be forwarded directly to voice mail and they are not disrupted during the meeting while in this statusIn the instance when a meeting ends early, and the user tries to change their status from in a meeting to available, the system is changing the status back to in a meeting (the user has their outlook calendar synced with ringcentral)There needs to be a way to modify call handling settings and associate them with statuses, examples:Status: out of office, set calls to forward to cell numberStatus:… more

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2. App to integrate Odoo with Ring Central

   An app to integrate Odoo with Ring Central would be helpful.

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3. Send Read Receipts

   Send Read Receipts

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4. Full plugin capabilities of RingCentral Teams' embedded dialer app inside of the VDI (Azure VDI) session.

   RingCentral dialing features are not available to the users from within TEAMS and will not move past the SIGN IN display
   Software Engineer from MS Teams confirmed that the plugin does not support multiple sessions or the full functionality is not yet supported in VDI

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5. Only Offer Teams Plugin Download After Unable to Detect Plugin

   Users who click the "Open plugin" button are redirected to a website (https://teams.ringcentral.com/assets/tab/rc/_beta/plugin-download.html?locale=en-US#/) where the most predominant button is the "download" button. The website should instead try to detect and launch the plugin, and if it is not detected, then offer to download and install the plugin.Citrix already does this with Citrix Reciever, so there's no reason that RingCentral couldn't adopt this.Alternatively, RingCentral could make the "Launch" button the predominant button and make the "Download" button smaller.The EXE installer should detect the presence of the MSI and not allow installation to continue. Right now, if the MSI version is installed and the user hits the "download" button, the EXE installer will actually install on top of the MSI version, which causes issues for users.

   Users who click the "Open plugin" button are redirected to a website (https://teams.ringcentral.com/assets/tab/rc/_beta/plugin-download.html?locale=en-US#/) where the most predominant button is the "download" button. The website should instead try to detect and launch the plugin, and if it is not detected, then offer to download and install the plugin.Citrix already does this with Citrix Reciever, so there's no reason that RingCentral couldn't adopt this.Alternatively, RingCentral could make the "Launch" button the predominant button and make the "Download" button smaller.The EXE installer should detect the presence of the MSI and not allow installation to continue. Right now, if the MSI version… more

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6. RingCentral for Hubspot call log in Notes

   The customer wanted to save the call logs in Notes in Hubspot.

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7. Bring back RingCentral Voicemail that works with Teams

   RingCentral voicemail used to work the Microsoft Teams direct routing. It recently stopped to do so with no warning. This has strained the ease of using RingCentral calling queues with Microsoft Teams. Please bring back the ability to pick and choose between RingCentral voicemail and Teams voicemail.

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8. Need a click to dial feature for the RC for Google Chrome Extension

   The request is for a click to dial feature for the RC for Google Chrome extension.

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9. Messaging interconnection between MS teams and MVP

   We are getting more request for combined environment with customers with MS Teams and MVP/RC Apps and they want to be able to message cross platform

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10. Teams dial pad integration (Non Direct routing)

    Ability to have a dial pad within Teams without the use of Direct routing and Phone system/E5 license.

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11. Call forwarding in RingCentral for Chrome plugin

    Add to the RingCentral for Google Chrome plugin the ability for end users to configure call forwarding: call forward no answer (Same configuration available on RC App, Settings > Phone > Inbound calls > Call Forwarding).

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12. Teams 2.0 dialler option for CRM integrations

    Ability to use the Teams 2.0 dialler with any of the Chrome extension based integrations for CRM's

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13. Salesforce: Make calls using Teams Embedded App
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14. RingCentral for Salesforce: Ability to Customize RingCentral's CTI Session Timeout Setting

    The request is to change the setting from 7 days to Custom.

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15. Act! CRM integration

    I wish you integrated with Act! CRM

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16. Auto log into Ring Central every time we are logged into Saleforce

    When I log into Salesforce, I need to re-login into Ring Central. Need to auto log into Ring Central every time we are logged into Saleforce

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17. HUD feature available in Salesforce App

    The HUD feature in the RingCentral app that is great for our users to see who else is available when calls have to be transferred or escalated to another support tier. Currently this feature, or something similiar, is not available in the RingCentral for Salesforce App (Package Name: rcsfpackage). It would be useful to either have HUD or a similar object in the SF Org.

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18. Add Contact to Ringcentral when added to CRM

    Currently, there is not a Zapier integration to add a contact to RingCentral. This would make it so much easier to add and updated contacts in Ring Central automatically.

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19. Native ActiveCampaign integration

    I have a prospect who would benefit from native ActiveCampaign integration rather than having to use a bridging app. Many thanks.

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20. Connects RingCentral reporting to third-party security software

    I had a customer looking for an automated way to forward the logs to the SIEM system hosted in the cloud for analysis. Currently there is no way to automatically feed the RC Office audit logs into a third party SIEM solution, in this case the SIEM being Rapid7. It would be very beneficial if there was an automated service that runs the download, and uploads to SIEM without having to click on anything (kind of like a reporting subscription).

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