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201 results found

  1. Support Teams Embedded App

    1 vote
    Planned  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  2. RingCentral for Salesforce: Ringtone settings

    The request is for the ability to change ringtone settings: off/on, change ringtone, adjust volume. The current ringtone is very loud and sounds like old-school landline.

    11 votes
    Implemented  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  3. RC for Salesforce

    Need to integrate RC for Salesforce and will use it for Financial Service Cloud

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  4. RC for Salesforce - Subject

    wants to remove that feature so that non-Admin users can avoid errors if they forgot to change the Subject of live calls

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  5. Syncing RingCentral Performance Reports to Salesforce for non-Salesforce users.

    Calls are being logged to Salesforce when users use the CTI dialer to make and receive calls. However, there are RingCentral users who does not have a Salesforce login to use the CTI dialer and their calls will only sync to RingCentral.Having all calls register to Salesforce (regardless if the user does not have a Salesforce login) would be helpful for data collection.

    3 votes
    Under Review  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  6. RC for Salesforce calls - Leads

    when someone calls RC Main they wanted to have a new Lead in Salesforce

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  7. Salesforce Integration: Populate "Completed Date/Time" field with Date/Time call was completed

    The record created in Salesforce includes a "Completed Date/Time" field, but if a call was made on another device and then saved to Salesforce using the Call History tab, this field is populated with the date/time that the record was saved to Salesforce and not the Completed Date/Time of the call itself.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  8. Salesforce Call Barging CTD(click to dial)

    Requesting to enable call barging when a call was initiated or received by RingCentral inside the salesforce CRM.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  9. RingCentral for Salesforce: High Velocity Sales is now Sales Engagement

    The request is to update the name of this tool on the RingCentral side to Sales Enablement from High Velocity Sales.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  10. RingCentral for Salesforce: "activity" fields to be reduced from 16

    RingCentral for Salesforce: "activity" fields to be reduced from 16. @Matt LaHatt wrote:Our SalesForce integration has been a hot topic of interest for them. They loved the demos of it and love the features a value we provide. However, they have a major dilemma. Bessemer has 2x custom integrations that use up the majority of the 100 custom fields. They only have 12 fields they can make available for the RingCentral integration. I've heard from others in our organization that our SFDC integration requires 16 fields to work.@Matthew Ludwig wrote: SFDC has max 100 fields available under the "activity" object.…

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  11. Add conference calling or 3 way calling to RingCentral for Salesforce app.

    We have users that make calls from Salesforce that need to be able to speak to secondary callers at the same time. This includes language translation service providers while the original caller is on the line. Please add ASAP. Using the regular RingCentral app is not productive as all the popups and call disposition field from Salesforce will not work.

    3 votes
    Under Review  ·  2 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  12. Set Default value for Related To items in Salesforce

    For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is saved.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  13. Automatic Task creation on Salesforce from incoming calls

    Requesting to have a feature for both salesforce and Ringcentral to have an Automatic Task Creation per every call that comes into their system and company.

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  14. Salesforce: Add MS Teams embedded dialer plugin as supported outbound endpoint

    Some customers use Teams as their primary collaboration and calling application and Salesforce as the CRM. It would be helpful for users to be able to stay in Teams for calling while using Salesforce.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  15. Pop-out the RingCentral for Salesforce dialer so it can be dragged it to another window

    Pop-out the RingCentral for Salesforce integration within Salesforce so It can be dragged to another window

    5 votes
    Under Review  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  16. log calls and text to the matter object in salesforce

    We need to make sure we can log calls and text to the matter object and not to the contact.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  17. Salesforce Integration - Log Call Recording from RC as a File

    Instead of the call recording showing up as a link on Salesforce, customer would like to log the call recording as a file. They are afraid that the link will expire.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  18. Ability to minimize or move RC dialer in salesforce in classic view

    the dialer is eating too much space in the side panel w/c hindering to access other features. we use click-to-dial most of the time and having the dialer up all the time is not applicable for us.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  19. RingCentral for SalesForce: display "called to number" "call queue" information

    for inbound calls search records based on DNIS, display "called to" "call queue" information w/in the CTI.

    15 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  20. RingCentral for SalesForce feature parity with RingEX

    This includes an ability for call queue members to log in/out of individual queues.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?
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